A solution for everyone: Kavkom's adaptability to every type of team
A solution for everyone: Kavkom’s flexibility for every industry. Discover seamless integration with a multitude of professional tools and unprecedented adaptability.
A customized solution for every need with Kavkom
Customization and integration for all teams
- Adapt Kavkom to all your business tools. Whether you work in sales, customer service, HR or finance, our open API facilitates seamless integration.
- Automate your processes and efficiently manage your call activities with solutions such as Salesforce and Zendesk, to maximize your teams' performance.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Teams in direct contact with customers
Increase the efficiency of your customer interactions with advanced tools for better customer relationship management.
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Directors
Analyze and track your teams’ performance to make informed strategic decisions, thanks to detailed analysis tools.
Back-office teams
Provide back-office teams with the functionality they need, such as voicemail, call forwarding and business hours management.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Smooth collaboration within the team
- Facilitate productivity with collaborative functions, shared to-do lists, and efficient management of missed calls and voicemails.
- Ensure accurate call routing with intuitive IVR and advanced call transfer rules.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Constant connectivity, at work and at home
- Use Kavkom mobile and desktop applications to keep your teams connected anywhere, without expensive equipment.
- Advanced statistics provide a complete overview of performance, facilitating strategic decision-making.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Chrome
browser
Fireberry
crm
HubSpot
crm
Pipedrive
crm
Salesforce
crm
Zapier
crm
Zoho
crm
Main features
Instant integration with your existing tools
Access over 100 integrations with a single click, and manage your voice workflows efficiently with Kavkom’s flexible API and webhooks.
Intuitive call and IVR management
Easily customize your call routing and interactive voice response (IVR) strategies, ensuring your customers reach the right team on their first attempt.
Quick, self-contained configuration
Save time and resources with Kavkom’s simple configuration system, enabling fast commissioning of your customer-facing teams, without the need for expensive equipment.
Double Listen
Listen in discreetly to calls in progress to improve the skills and quality of your contact center.
Whispering Call
Speak discreetly to your agents without the caller knowing, and regain control of the call.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Call barring
Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Are you ready to improve your communications?
Activate Kavkom on your existing device.
