A telephony solution for the healthcare sector
Give patients the best possible experience with a reliable, secure voice solution. Connect your call center to your tools to get a global view of your patients.
Your customers want the best, and Kavkom helps you deliver it.
Personalize each patient's experience and earn their trust
Seamless integration with your CRM to access a global view of your patients’ history and tailor every interaction to their specific case.
Benefit from a reliable voice solution that supports omnichannel communications and integrates with the tools you already use.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Ensure patient data protection at all times
- Data protection is crucial, especially when it comes to medical information. Kavkom ensures safety for you and your patients.
- Kavkom implements rigorous privacy and security measures, including full data encryption, adherence to HIPAA standards for handling protected health data and compliance with regulations such as the RGPD.
Compliance with GDPR laws of June 2018
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Set up your call center instantly
- Invite your agents and start making and receiving calls without delay. Configure your workflows and integrations in the blink of an eye.
- Easily modify agent availability, call distribution and IVR configurations according to call volume and changing needs, so you can concentrate fully on improving the patient experience.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Analyze call activity and optimize call center performance
- Observe key indicators such as lost call rate, call volume per agent and availability to better achieve your objectives.
- Track all call activity in real time to quickly adjust your workflows. React to demand and adjust your staff to meet company objectives and improve the patient experience.
