Use VoIP telephony for Teleworking

More and more companies are opting for teleworking. This new work schedule model, which considers quality-of-life issues, mobility, environmental protection, and natural phenomena, is a natural choice for both employers and employees. And given the modernity of the telephony tools offered by Kavkom, they would be wrong to go without it!

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IP Telephony, working from home or at the office

Teleworking consists of carrying out a professional activity from home on an occasional or permanent basis. Made easier by the evolution of communication and telephony tools, the challenge of this new lifestyle lies in the teleworker’s ability to communicate and collaborate with colleagues, clients, and suppliers as if they were in their usual work environment. Particularly popular in the event of a move, a health issue, or simply a desire for mobility, teleworking is meant to enable teleworkers to maintain a level of activity and performance whether they live in the country, abroad, or are on business trips as if they were in the office. Teleworking To ensure the continuity of their activity, the teleworker must be able to remain reachable, to do so, benefit from secure, high-quality communications and access to their entire workstation. Historically, teleworkers used to use the laptop and mobile phones provided by the company. Sometimes they were even forced to use their personal computer and mobile. VoIP Telephony has revolutionized these uses. The key is to choose a configuration adapted to the size, infrastructure, and specific needs of each company.

Telephony needs of employees in terms of business telephony

Teleworkers need:

To be connected to the company's telephone infrastructure, such as in the office

Access corporate telephony, just like in the office, with a simple Internet connection

Web interface combining a complete corporate telephony system and multi-function CRM

Cloud VoIP telephony solution, allowing the placing and receiving of calls

Connected to all chosen workstations, telephones, and computers; landlines and mobiles

Access to a workstation from the interface, with call and customer relationship data

To be reachable at any time, wherever they are in the world

Assign your teleworker a unique number, regardless of their geographic location

Virtual number, locally priced in more than 40 countries

A unique number allowing the teleworker to keep their phone line in any situation

Kavkom app for mobile conference calls, with similar features

Configuration of the telephone answering service according to opening hours and the service offered

An easy to install and economical telephone installation

The VoIP telephony solution for teleworkers is as light as it is economical

Activation in less than a minute with simple broadband internet connection

Number creation, user adding, tool integration, and configuration in a few clicks

Cloud telephony solution with no installation, hardware, or maintenance costs

Complete and cost-effective package offers… on the company

Maintain a level of productivity equivalent to that of the office

Benefit from a range of tools for your productivity and maintaining team efficiency

Instant access to all online contacts and files: notes and records

Synchronization of customer information in the CRM via customizable folders and tags

Scheduling of file follow-up on the Agenda and Assignment of tasks to team members

Contextualized call transfers, multi-party conference calls… just like at the office

Manage their schedules and working hours

Guarantee non-stop call reception by setting teleworker schedules on the IPBX Switchboard.

Definition of working hours and availability that can be configured from a workstation

Interactive Voice Server configured to distribute the call according to availability

Pre-pickup: immediate call handling, with on-hold music and messages

Two-way calls, queuing, message recording, and notifications in case of absence

To benefit from a continuous follow-up on work progress

Support the progress of teleworking operators with remote supervision tools.

Analysis of call statistics and case processing performance

Real-time monitoring of the teleworker’s phone activity (availability, call duration)

Cloud-based recording and storage of conversations and call data

Conversation monitoring devices, Intervention, and coaching in realtime if need be

To be an integral part of life at the company

Discuss in realtime with employees, customers and suppliers from around the world

Economical: billed at conditions similar to traditional calls

Set up the conference call in a few minutes and invite participants via email

Up to 30 participants simultaneously in the best conditions of confidentiality

Softphones for placing/receiving calls and video conferences from one’s computer

Kavkom, innovative telephony tools for e-commerce websites

Kavkom’s business telephony tools help meet the specific needs of e-commerce sites…

In less than one minute, expand your workplace telephony

and test all of Kavkom’s potential on its secure platform