Advanced calling solutions for marketing agencies
Optimize your customer communications wherever you are with our mobile and desktop solutions, while synchronizing your CRM data to enrich every customer interaction. Benefit from optimized customer relationship management, total flexibility and seamless integration with your existing marketing tools.
Our advanced cloud telephony software transforms your cold calling strategy, allowing you to track calls in real time and maximize productivity. Our platform also offers integrations with tools such as Salesforce and Hubspot, providing conferencing and videoconferencing capabilities for enhanced collaboration.
Why choose Kavkom for your marketing agency?
An all-in-one solution
Kavkom offers an all-in-one solution that combines cloud telephony, advanced CRM and mobile marketing tools. This integration facilitates customer relationship management and improves the quality of your telephone interactions. With our telephony solution, you can launch effective telemarketing campaigns, track calls in real time and analyze your teams’ performance. What’s more, our phoning system integrates advanced CTI (Computer Telephony Integration) features, enabling seamless interaction between your software and telephones.
The benefits for your branch sales teams
Sales teams in marketing agencies benefit greatly from Kavkom’s advanced features. Our telephone prospecting software enables efficient call management, optimized scripts and automatic call distribution to maximize conversation time. With CRM integration, every phone call is enriched with precise customer data, improving the personalization of interactions and boosting conversion rates.
Kavkom also offers tools such as Click-to-Call, facilitating rapid contact with prospects. Teams can track calls in real time, analyze performance through detailed dashboards and adjust their strategies according to the data collected. This data-centric approach enables telephone prospecting campaigns to be continually improved, and sales objectives to be achieved more effectively.
Benefits for your production teams
Production teams in marketing agencies can also benefit from Kavkom’s advanced telephony solutions. By integrating our telephony software with your production tools, you can ensure smooth coordination and enhanced collaboration. Features such as call recording and analysis enable you to review interactions to ensure quality and consistency of communications.
Our mobile application keeps your teams connected and productive, even on the move. The flexibility of mobile telephony ensures uninterrupted communication, facilitating project management and real-time task tracking. What’s more, intelligent call routing and a customizable Interactive Voice Server (IVS) ensure that every important call reaches the right recipient, improving your overall production efficiency.
Kavkom also helps optimize resource management with tools like call tracking and voicemail, enabling teams to stay organized and prioritize important tasks. Our telephony technology also integrates conferencing functionality, enabling better collaboration and communication within your team, even when telecommuting.
The advantages of VoIP telephony for the world of communications and digital technology
Total flexibility for working without borders
Ensure a constant presence with your customers, whether you’re operating from the office, from home, or on the move, with our applications tailored to your every need.
Maintain local proximity in your international campaigns or when expanding into new markets, with instant creation of local numbers in over 150 countries, facilitating your internationalization strategy. Our cloud telephony solutions also enable you to integrate international numbers for global reach, while maintaining optimum quality of service.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Dov Dahan
Co-founder @ Formideo
Unify your customer relations and prospecting management
Connect Kavkom to a wide range of business tools for a complete, unified view of your customer exchanges, covering calls, e-mails, chats and SMS. Information cards integrated into your CRM instantly provide details of the caller and previous interactions, as soon as you pick up the phone. Use customized call tags to immediately capture the context of each conversation, enabling more efficient and personalized customer relationship management.
Kavkom’s seamless integration with your existing tools enables you to centralize all your communications in a single interface, simplifying call tracking and performance analysis. This unified approach not only improves the effectiveness of your telemarketing campaigns, but also enhances customer satisfaction by ensuring timely, relevant interactions. Our CRM system is designed to work seamlessly with platforms such as Zendesk, Salesforce, Zoho, Pipedrive and Hubspot, giving you maximum flexibility and integration.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Optimize project management and strengthen team collaboration
Increase your customer base and boost your team’s productivity with tools like Click-to-Dial and automatic recording of notes and tags during calls. Make sure that every important call reaches the right person with customized call routing and an intuitive, customizable IVR. Facilitate collaboration by providing key information to colleagues before transferring calls, thanks to advanced call transfer features.
Transitioning to enterprise telephony in the cloud with Kavkom enables you to track KPIs to identify your strengths and weaknesses, and quickly adjust your strategies accordingly. The ability to manage calls in real time and view performance data on an interactive dashboard strengthens your team’s coordination and efficiency.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Ensure consistent call quality and reliability
Through the AWS infrastructure provider, with numerous global data centers, we ensure superior-quality communications with a 99% availability, Opus codec audio transmission, and dynamic operator switching. This robust infrastructure ensures that your phone calls are clear and reliable, wherever you are.
Our support is available via chat, email, and phone, provided from our offices in EMEA, APAC, and North America. Kavkom also offers redundancy and automatic failover features to maintain the continuity of your communications even in the event of technical disruptions. With strict compliance with the June 2018 RGPD laws, you can be sure that your data is protected and handled securely. By using our cloud telephony solution, you also benefit from advanced Dialer capabilities to enhance your sales and customer service campaigns.
Compliance with GDPR laws of June 2018
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Key features for companies operating in the financial sector
Predictive Dialer
Kavkom’s advanced predictive dialing optimizes conversation time and reduces waiting times for telemarketing campaigns. By automating the dialing process, your agents spend more time talking to qualified prospects and less time dialing, improving the overall efficiency of your campaigns. This dialer feature is particularly useful for sales teams who need to manage a high volume of outbound calls, enabling maximum optimization of resources.
Call recording and analysis
Kavkom’s call recording and transcription features are essential for ensuring the quality and compliance of your communications. Every phone call is recorded and can be replayed for training, supervision and quality assurance purposes. Automatic transcriptions facilitate conversation analysis and extract valuable insights to improve your telemarketing scripts.
Using these tools, you can identify strengths and areas for improvement for your agents, ensuring continuous improvement in their performance. Call analysis also enables you to spot trends and adjust your strategies based on customer feedback.
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Response (IVR) enhances the customer experience by directing callers to the right service or contact person via an interactive voice menu. This feature makes it easy to customize and adapt your call routing strategies to ensure that your customers are connected directly to the right team from their very first call.
The IVR reduces waiting times and increases the effectiveness of your marketing campaigns by ensuring that every call is handled optimally. You can configure the IVR to your specific needs, providing a smooth, professional user experience.
Click to Call
Simplify customer contact with Click to Call functionality, enabling calls to be made directly from a web browser or application. This integrated feature increases the efficiency of your teams by reducing the time needed to dial numbers, and facilitating fast, direct communication with your prospects.
Click to Call is particularly useful for marketing teams who have to manage a large number of contacts every day, ensuring increased productivity and better lead management.
Real Time Dashboard
The Kavkom dash board tracks campaign performance in real time, providing an overview of key indicators such as response rate, waiting time and call volume. This feature enables managers to make data-driven decisions, adjust strategies during the campaign and optimize results.
By viewing performance in real time, you can quickly identify problems and implement solutions to improve the efficiency of your teams. The dashboard also offers detailed reports to help you measure the impact of each campaign and plan future actions.
Mobile and desktop solutions
Stay connected with your team and your customers wherever you are, thanks to a simple Internet connection, on mobile or PC. Kavkom’s mobile app lets you manage calls, view customer information and collaborate with colleagues, even when you’re on the move.
Mobile telephony offers maximum flexibility, enabling you to maintain a high level of productivity and responsiveness, wherever you are. Whether you use a cell phone or a computer, Kavkom ensures continuity of service and impeccable call quality.
Flexible API and wide choice of integrations
Maximize your efficiency by integrating your current processes, CRM, customer support and other productivity tools to boost your sales. Kavkom offers a flexible API that enables seamless integration with a wide range of applications and management software, making it easy to synchronize data and automate tasks.
Thanks to these integrations, you can centralize all your communications and optimize your workflow. For example, call information can be automatically recorded in your CRM, tasks can be assigned and tracked in real time, and data can be analyzed to improve your marketing and cold calling strategies.
Intelligent call routing and customizable IVR
Easily customize and adapt your call routing and IVR strategies to ensure that your customers are connected directly to the right team from their very first call. Intelligent call routing automatically distributes incoming calls to the most qualified or available agents, improving efficiency and customer satisfaction.
Kavkom’s customizable IVR offers an optimized user experience, guiding callers through intuitive interactive menus. You can configure the IVR to meet your company’s specific needs, ensuring smooth and efficient management of incoming calls.
Calls from a computer
Make unlimited calls from any computer, anywhere in the world, while enjoying advanced features.
Mobile calls
Stay connected to your VoIP phone line, manage your calls, collaborate as a team and maximize production wherever you are.
Call waiting
Activate call waiting efficiently
Giving people the option of waiting on hold is not just another Kavkom feature; it’s a crucial element of quality of
Call forwarding
Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s
Caller information display
Instantly obtain the caller’s identity and information, and consult their CRM file with a single click.
Internal call
Enjoy simplified communication and boost your company’s productivity with our advanced internal telephony system. With Kavkom, interact instantly with your colleagues without having to dial
Frequently asked questions
What are the advantages of cloud telephony for a marketing agency?
Cloud telephony offers total flexibility, easy integration with CRM and marketing tools, and reduced operational costs thanks to service virtualization.
How does Kavkom ensure data security?
Kavkom uses advanced security protocols such as TLS 1.2 and AES 256 encryption, and hosts data in ISO 27001, SOC2, PCI DSS, and FedRAMP certified centers, guaranteeing a high level of security.
Can I integrate Kavkom with my current marketing tools?
Yes, Kavkom integrates easily with many CRM, customer relationship management and other business software tools, making it easy to synchronize data and automate processes.
How much does it cost to use Kavkom?
Costs vary according to the plan chosen and the number of users required. Kavkom offers solutions to suit different budgets, with excellent value for money for marketing agencies.
Is it possible to try Kavkom before making a commitment?
Yes, Kavkom offers a free trial to enable agencies to test features and see how they can improve their operations before committing.
How can I track my call performance with Kavkom?
Kavkom provides an advanced dashboard with real-time statistics, allowing you to track key indicators such as unanswered call rates, call volume per advisor and more.
Is Kavkom compatible with cell phones and computers?
Yes, Kavkom is compatible with cell phones on iOS and Android and computers, allowing maximum flexibility for your business communications.
What kind of support is available for Kavkom users?
Kavkom offers comprehensive customer support, including a knowledge base, video tutorials, e-mail and telephone support, as well as regular training and webinars.
Are you ready to improve your communications?
Simply activate Kavkom on your existing devices and discover how our advanced solutions can improve your efficiency and customer satisfaction.
