Salesforce CTI - Kavkom Integration

CRM - Customer Service

Integrate the power of Kavkom enterprise telephony with your Salesforce CRM to boost the efficiency of your teams and track customers at every stage of their journey. The information generated by your telephone interactions is instantly synchronized with Salesforce, giving you a complete, seamless view of your customer relationships. Boost your digital marketing strategy by unifying communication and data management with this powerful integration.


Transform your Salesforce experience with Kavkom!

The data generated by your telephony activities is now automatically synchronized with Salesforce, opening up unlimited opportunities. You’ll benefit from seamless automation of your prospecting processes and optimized call follow-up, delivering valuable gains in flexibility and productivity.

Why you should choose Kavkom ?

If you’re a Salesforce user looking for a complete business communications solution, look no further! As a renowned Salesforce integrator, Kavkom offers a powerful solution for perfecting your communications and improving your company’s productivity. We understand how crucial effective and reliable communication is to support your sales and customer service efforts. We free up your time so you can concentrate on what’s important.

Save your time for what truly matters

  • Increase productivity by integrating Kavkom with Salesforce.
  • Telephony fully integrated into the Salesforce ecosystem
  • Simplify your teams’ daily tasks.

The undeniable benefits of Kavkom!

The integration of Kavkom Predictive Dialer and Kavkom Phone System with Salesforce creates a powerful synergy to optimize your call management and boost your sales performance. This merger enables you to measure precisely and in depth the key performance indicators (KPIs) of your calls and your users. This gives you a clear picture of your team’s performance, identifying areas for improvement. Measure metrics such as number of calls made, average call duration, call conversion rate, leads generated, and much more. This data is essential for evaluating the effectiveness of your call campaigns, identifying opportunities for improvement and fine-tuning your communication strategies. Get ready for in-depth analysis: Call transcripts.

Maximize your customer understanding with Conversation Intelligence !

Conversation Intelligence (CI) lets you transcribe and analyze call recordings, strengthening your ability to coach your team effectively and extract valuable customer information from these recordings and transcripts. Detect trends, learn from them and optimize your sales and customer service processes. This feature gives you a deeper understanding of your customers, improves sales performance and guarantees an exceptional customer experience.

Increase your productivity with Click to Call !

Clicking to Call puts an end to the need to manually dial phone numbers and go back and forth between applications to make calls. Simply click on a phone number in Salesforce to instantly initiate the call from your device, whether computer or cell phone. What’s more, our Click to Call integration with Salesforce enables automatic synchronization of call information. Automatically record call details, including duration, notes and other relevant information, directly in Salesforce. This information is invaluable for tracking your interactions with your contacts and building up a complete history of your communications. Ready for detailed analysis: Call statistics.

Manage your teams efficiently with transfer and listening functions !

With the ability to listen to and download call recordings, our Kavkom integration with Salesforce offers an indispensable feature: hot call transfer. Easily transfer calls in progress to other members of your team, promoting greater collaboration and rapid problem resolution. When you’re communicating with a customer or prospect, you may need the assistance of a colleague with greater expertise in a specific field, or a manager to make a crucial decision. With a simple click, transfer the call to another member of your team seamlessly, without interruption or loss of communication. You now have all the resources you need to optimize your team’s performance.

Customer Feedback

speed glass

“With cutting-edge VoIP calling software, a reliable business phone line, an intuitive mobile app and advanced call tracking, Kavkom has propelled our company to greater responsiveness, quality management and optimal customer satisfaction. We made the right choice with Kavkom to stay in pole position in our industry.”

Ghislain Houze-Marconnet
President @ Speed Glass


“Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”

Ben Cauchois
VP Sales & Operations @ SEIZA

Integrated with your favorite applications.

Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.

Are you ready to improve your communications?

Activate Kavkom on your existing device.

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