Business telephony: optimize your communications with Kavkom
Easily integrate Cloud business telephony with your CRM for 1-click call management. Boost productivity and customer proximity with local numbers and effective prospecting.
Key benefits of VoIP business telephony
Enterprise cloud telephony enables companies to manage their communications in a centralized, optimized way. Thanks to the integration of VoIP telephony and CRM, every call becomes an opportunity to improve customer relations. Whether you’re calling from a landline, cell phone or via instant messaging, the
Kavkom ensures greater productivity and enhanced customer proximity. Discover how a telephony operator like Kavkom can transform your interactions with features like IVR, voicemail and more.
Cost reduction
Choose VoIP telephony from Kavkom and benefit from HD Internet communications without the high costs associated with traditional fixed lines.
As a telephony operator, Kavkom enables you to significantly reduce your telephone costs while enjoying superior communication quality. Thanks to our telephony system, companies no longer have to worry about physical infrastructure maintenance costs, freeing up resources for other strategic investments.
Flexibility and mobility
With Kavkom, outsource your entire telephony system and simplify the management of your communications. VoIP telephony frees you from hardware constraints, using only telephone terminals.
This cloud telephony solution offers total mobility, enabling you to manage your calls from anywhere, whether via cell phone, PC, or any other connected device. Integration with applications such as instant messaging and collaboration tools makes communication even smoother and more efficient.
Simplicity
Kavkom business telephony is distinguished by its simplicity. Thanks to an intuitive web interface, telephone line management is child’s play. You can easily add or reassign lines, without complex technical intervention.
Kavkom ensures reliable maintenance, freeing you from any technical worries. This cloud telephony solution lets you concentrate on your core business, while benefiting from high-quality customer service and a stable internet connection.
Compliance with GDPR laws of June 2018
With Kavkom, your telephony system is fully compliant with the June 2018 RGPD. Our cloud telephony solution ensures that all communications and call data are handled in compliance with confidentiality and security standards.
Kavkom ensures that your company remains compliant with regulations, while offering simplified communications management and optimized customer relations.
Adopt Kavkom's cloud telephony system
Unified communications worldwide
Adopt Kavkom’s cloud telephony system and benefit from unified communication on a global scale. With fast integration of international numbers, you can easily connect your employees anywhere in the world.
Call flexibility
Whether you use a cell phone, landline or Internet connection, our VoIP telephony solution guarantees high-quality calls and increased productivity. Kavkom offers you simplified management of your telephone network, eliminating the constraints associated with physical infrastructure.
Use Kavkom's suite of softphone applications
Call mode selection
With Kavkom’s suite of softphone applications, your employees have the freedom to choose how to make their calls, whether from a browser, computer or cell phone.
Smooth, efficient communication
This flexibility ensures smooth, efficient communication, adapted to the needs of each employee. Thanks to VoIP telephony and integration with instant messaging tools, Kavkom enhances your team’s mobility and productivity, while guaranteeing optimum quality of service.
Modernize your telephone infrastructure
Advanced features at low cost
Choose Kavkom’s VoIP IPBX telephone system and benefit from advanced features at a reduced cost. This VoIP telephony solution enables centralized management of your communications, with advanced routing options and easy integration with your existing business applications.
Savings and efficiency
By choosing Kavkom, you can modernize your telephony infrastructure while saving on costs, and ensure efficient, professional communication within your company.
Digitalize your business telephony with Kavkom
Simplified management via a web interface
Kavkom’s cloud telephony system digitalizes all your business telephony, simplifying its management via an intuitive web interface.
Eliminate hardware complexity
This solution eliminates the complexity of physical hardware and lets you manage all your telephony functions, such as calls, user settings and real-time statistics, from any device with Internet access.
Unified communications and productivity
With Kavkom, you benefit from unified communication and simplified management, while improving your company’s efficiency and productivity.
“We have increased our targets by 10% thanks to the information obtained from call identification and the analyses provided by the Kavkom telephony solution.”
Dov Dahan
Co-founder @ Formideo
What is CTI: Computer Telephony Integration?
Kavkom’s CTI (Computer Telephony Integration) improves the efficiency of your customer relations by integrating your VoIP telephony system with essential IT applications. This integration enables automatic dialing, caller identification and simplified call management via your PC interface. Kavkom integrates seamlessly with business tools such as Salesforce, Zendesk, and HubSpot, automatically recording calls in the appropriate customer records and including details such as duration, call type, hold, and notes. This cloud telephony solution guarantees unified communication and efficient management of your customer interactions.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Detailed analysis of the telephony system
The Kavkom dash board provides a detailed analysis of your company’s telephone activity. You can visualize performance through interactive graphs and charts, which display key indicators such as incoming/outgoing calls, missed call rate, average call duration, and average waiting time. This valuable data enables you to identify trends, optimize communication strategies and make informed decisions to improve customer satisfaction and operational efficiency.
“We evaluated several service providers, and Kavkom emerged as the only option that met our customer service requirements because of our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Features popular with companies
Advanced statistics for a refined strategy
Thanks to Kavkom’s advanced statistics, you can monitor every telephone interaction in real time via an intuitive dashboard. This feature lets you analyze valuable data such as number of calls, length of conversations, waiting times and missed call rates. Use this information to refine your communication strategies and improve customer relations. Kavkom’s VoIP telephony system gives you the tools you need to optimize your operations and deliver an unprecedented customer experience.
International numbers for global reach
With Kavkom’s international numbers, expand your global reach without the cost and complexity associated with opening physical offices. These virtual numbers make it easy for your customers to contact you, wherever they are, just as if they were calling a local number. This cloud telephony solution strengthens your international presence and improves customer relations by facilitating global communications. Thanks to simplified management via Kavkom’s online interface, you can quickly adapt and reassign your international numbers according to your company’s needs.
IVR menu and Intuitive Messaging
Kavkom’s Interactive Voice Response (IVR ) guides your customers intuitively so that they always reach the right person or service. This unified communication feature enhances the customer experience and reduces waiting times. In addition, intuitive voicemail allows messages to be received directly by e-mail, ensuring that you never miss an opportunity, even when workloads are heavy. Use these advanced telephony solutions to optimize your call management and improve customer satisfaction.
Call recording
Kavkom’scall recording is a key feature that ensures the quality and compliance of your corporate communications. This cloud telephony solution enables you to train your employees with real recordings, ensure regulatory compliance, and improve team performance. As a telephony operator, Kavkom offers total transparency with the ability to view, analyze and archive call records for detailed tracking of customer interactions.
Click to Call
With Kavkom’s Click to Call functionality, initiate calls directly from your browser or application, simplifying contact with your customers. This cloud telephony solution improves the efficiency of sales and support teams, reducing the time spent manually dialing numbers. By integrating Click to Call with your CRM and other business tools, Kavkom ensures smooth, centralized management of all your communications, strengthening customer relations.
Predictive Dialer
Kavkom’s Predictive Dialer optimizes your call operations by maximizing talk time and reducing hold times. Perfect for call centers and sales teams, this cloud telephony solution automates outbound calls and adjusts the pace of calls according to agent availability. Using this advanced technology, Kavkom improves the efficiency of call campaigns and team productivity, while ensuring smooth, uninterrupted communication with customers.
Internal call
Enjoy simplified communication and boost your company’s productivity with our advanced internal telephony system. With Kavkom, interact instantly with your colleagues without having to dial numbers or extensions, thanks to
Caller information display
Instantly obtain the caller’s identity and information, and consult their CRM file with a single click.
Mobile calls
Stay connected to your VoIP phone line, manage your calls, collaborate as a team and maximize production wherever you are.
Calls from a computer
Make unlimited calls from any computer, anywhere in the world, while enjoying advanced features.
Call waiting
Activate call waiting efficiently
Giving people the option of waiting on hold is not just another Kavkom feature; it’s a crucial element of quality of service within corporate telephony.
By
Call forwarding
Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s advanced Call Forwarding feature. This
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Compliance with GDPR laws of June 2018
Why choose Kavkom for your business telephony?
A complete, integrated solution
Kavkom offers a complete, integrated solution, combining VoIP telephony, CRM, and unified communication tools in a single interface. This cloud telephony solution enables centralized management of your customer interactions, improving your company’s productivity and efficiency. Thanks to integration with applications such as Salesforce, HubSpot and Pipedrive, Kavkom ensures seamless data synchronization and a global view of your communications, strengthening your customer relationships.
Quality service and support
Kavkom stands out for its high-quality customer service and technical support, available to accompany you throughout the implementation and use of your telephony system. Kavkom’s support teams answer all your questions promptly and solve technical problems efficiently.
Scalability and scalability
Kavkom’s telephony solutions are designed to grow with your business. Whether you’re a fast-growing start-up or a large enterprise, Kavkom adapts to your changing needs. Our VoIP telephony solutions offer advanced functionality and maximum flexibility, accompanying your growth and ensuring effective communication at every stage of your development.
Choosing Kavkom means opting for a complete, integrated business telephony solution that simplifies your communications management and improves productivity. With advanced features, unrivalled flexibility, and seamless integration with your business tools, Kavkom ensures you stay connected and efficient. Transform your VoIP telephony operations and optimize your customer relationships today. Contact the Kavkom team for a personalized consultation and find out how our cloud telephony solutions can meet your specific needs.
Frequently asked questions
What is VoIP telephony and how does it work?
VoIP (Voice over Internet Protocol) telephony enables telephone calls to be made using an Internet connection rather than traditional telephone lines. It works by converting voice into digital data packets that are transmitted via the Internet. Benefits include lower costs, greater flexibility, and access to advanced features such as CRM integration and call recording.
What are the main advantages of switching to cloud telephony for my company?
Cloud telephony offers several advantages, including reduced infrastructure and maintenance costs, greater flexibility for telecommuting, centralized and simplified call management, and integration with business tools such as CRM. It also enables automatic upgrades and easy scalability according to your company’s needs.
How can Kavkom's telephony solution help improve customer relations?
Kavkom’s telephony solution improves customer relations by offering features such as caller information display, CRM integration and call recording. These tools provide agents with all the information they need to offer personalized, responsive service. In addition, detailed call analysis helps to identify areas for improvement and optimize customer interactions.
Does Kavkom offer international phone numbers?
Yes, Kavkom offers international telephone numbers that enable your company to establish a local presence in different countries without the need for physical offices. These numbers facilitate international communications, boost the confidence of local customers, and improve your company’s accessibility.
How can I integrate Kavkom telephony with my existing CRM?
Kavkom integrates easily with many popular CRMs, including Salesforce, HubSpot, Zoho and Pipedrive. The integration enables call data to be synchronized with customer records, call capture to be automated, and recordings to be accessed directly from the CRM. This simplifies the management of customer interactions and improves team efficiency.
What technical support options are available with Kavkom?
Kavkomoffers top-quality technical support to accompany its customers every step of the way, from implementation to day-to-day use. Our support teams are available to answer your questions and resolve technical issues quickly. You can contact support by phone, email or online chat, and access a comprehensive knowledge base on our website.
What are the costs associated with using Kavkom VoIP telephony?
Kavkom’s VoIP telephony costs are generally lower than those of traditional telephone systems. Charges include a monthly subscription for cloud services, as well as competitive rates for local and international calls. What’s more, there are no maintenance fees for physical hardware, reducing overall communications expenses. Find out more about our rates here.
How do I get started with Kavkom business telephony?
To get started with Kavkom, simply schedule an initial consultation to assess your specific needs. Then we’ll help you configure your cloud telephony system and integrate existing tools like your CRM. Training is also provided to ensure smooth and efficient adoption. You can also request a demo or free trial to discover the benefits of Kavkom for yourself.
Are you ready to improve your communications?
Activate Kavkom on your existing device today and discover how our VoIP telephony solution can transform your operations. With quick and easy installation, seamless integration with your existing tools and customer support available at all times, Kavkom is the ideal partner for your small business. Take advantage of our cost-effective, flexible telephony solution, with licensing options tailored to your specific needs. Kavkom is able to meet the requirements of VSEs, SMEs and ETIs, offering an intuitive user interface and advanced functionalities.
