Optimize IP telephony for your call center
The needs of Call Centers in terms of telephony are crucial. Kavkom provides these Call Centers with the complete arsenal of business telephony solutions, guaranteeing a good level of campaign performance.
Would you like to enjoy a personalized demo of the power and simplicity of Kavkom?
A Kavkom advisor agrees to contact you immediately to help you by asking to be called back.
Call Centers and telephony, a strategic choice
Despite the multiplication of new communication channels, the telephone remains the preferred channel for customers to stay in touch with their company. Call centers occupy a highly strategic position concerning the company’s customers, partners, or suppliers. At the beginning of the chain, they are the first interlocutors, the brand’s image ambassadors. They play a leading role in marketing campaigns on inbound or outbound calls – prospecting, lead qualification, appointment taking, opinion surveys – It is essential that they efficiently handle calls and files. And that their telephone infrastructure is on par with the company’s ambitions. The choice of the company’s telephone solution is therefore essential for Call Centers. And this, for several reasons.
Solution : Phone System
Prorated invoicing & no obligations !
and outbound calls
To USA & CanadaVirtual number offered
More than 60 countries, more than 10,000 locations Receive call only Outgoing call blocked Mobile redirection included
Virtual number offered
More than 60 countries, more than 10,000 locations The needs of Call Centers in terms of telephony
Call centers need:
To provide exceptional call quality, be able to instill confidence in the prospect
To guarantee an accessible, responsive, and customer-oriented telephone reception
To ensure a high level of productivity by giving their operators the capacity to handle large call volumes
To aim for excellence in following-up on files and the fluidity of the customer relationship
To track and analyze the performance of call campaigns using stable indicators
To ensure the supervision and progress of the teleprospecting teams
To benefit from a light, high-performance and easy-to-manage telephone system
All on a controlled budget
Kavkom, innovative telephony tools for call centers
Kavkom’s enterprise telephony tools allow businesses to meet the specific needs of their call centers– and their operators – if not exceed their expectations, thanks to the development of convenient features. Sales representatives, connected to the IP Phone System, assisted by Kavkom tools (Predictive Dialer, international virtual numbers, Call Robots) take calls, track files on the online interface, qualify leads on the Hybrid CRM, and convert them under the best possible conditions. And all this, in just a few clicks, using a simple internet connection.
