Cloud telephony solutions for call centers
Call center performance depends on reliable, efficient business telephony solutions. Kavkom equips these centers with a complete range of enterprise telecommunications solutions, ensuring the excellence and effectiveness of their campaigns.
A robust, high-performance telephone infrastructure is not a luxury
Improve your sales with a personalized customer experience
That’s where Kavkom telephony comes in, offering a solution that’s both flexible and powerful, perfectly adapted to the specific needs of call centers.
- Achieve sales targets with functionalities that simplify teams' day-to-day work.
- Significantly improve call center operational efficiency with click-to-call functionality.
- Dramatically boost campaign performance with Predictive Calling technology.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Jules Romano
Co-founder @ Formideo
Optimize your calls with VoIP telephony
A climate of trust
Reinforce customer confidence with high-quality, fluid voice, making every interaction clearer and more engaging. Follow-up and feedback from customer files enable greater personalization and responsiveness, adapting each call to the customer’s specific needs.
A responsive and efficient welcome
Offer pleasant waiting experiences. Our IVR makes it easy for customers to navigate, while intelligent routing via a virtual switchboard ensures efficient management of incoming calls, double calls and call waiting.
A focus on call efficiency
Boost productivity and efficiency with our predictive dialing software. This advanced technology detects and avoids answering machines, wrong numbers and faxes, enabling agents to concentrate on productive calls and increase the volume of calls handled.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an ecosystem of integrations that seamlessly optimize all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Features that are transforming call centers
Customized sales pitches
Achieve excellence in case follow-up and smooth relationships thanks to our functionalities specially designed for call centers. With automatic file feedback, qualification and comments become intuitive. What’s more, customizable sales pitches enhance every customer interaction.
Campaign follow-up
Maximize call campaign analysis with precise indicators. Our features include detailed call logs, conversation recordings, comprehensive statistical tables and analysis tools for fast, objective decision-making. These tools enable campaign strategies to be constantly evaluated and adapted.
Team supervision
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management.
Call Routing
Optimize the routing of incoming calls with features such as IVR, call groups and timetables.
Conference call
Turn your telephone conversation into a flexible, collaborative meeting.
Waiting queue
Manage incoming calls efficiently with unlimited queues and personalized announcements.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls.
Call recording
Turn every conversation into a growth opportunity with Kavkom!
Our intuitive and highly secure call recording functionality is the must-have tool for any company
Kavkom telephony tools for call centers
What is Kavkom and how do its tools benefit call centers?
- Kavkom offers innovative tools specially designed for call centers.
- Features include Predictive Dialer, international virtual numbers and Call Robot.
- These tools help agents to efficiently manage calls and track files via an online interface.
What are the main Kavkom telephony tools essential for a call center?
- IVR (Interactive Voice Response).
- CRM for customer relationship management.
- Virtual numbers for an international presence.
- VoIP standard.
- Automatic caller.
- Predictive dialer for efficient call management.
How are Kavkom's features transforming call centers?
- Customizable sales pitches to enrich customer interactions.
- Intuitive file tracking and smooth relations thanks to automatic file feedback.
- Detailed analysis tools for fast, efficient decision-making.
What are the advantages of VoIP telephony from Kavkom?
- Clear, fluid communication builds customer confidence.
- Increased personalization of calls thanks to efficient follow-up of customer files.
- Optimized management of incoming calls with responsive, high-performance reception.
How does Kavkom's personalization-based sales strategy benefit call centers?
- Focus on a personalized customer experience.
- “Click to call” to improve operational efficiency.
- Advanced predictive dialing technology to maximize campaign performance.
How does Kavkom help call centers achieve their business objectives?
- Simplify day-to-day operations for teams.
- Significant improvement in operational efficiency.
- Call Predictive technology increases call volume and quality.
Are you ready to improve your communications?
Activate Kavkom on your existing device.
