Cloud telephony solutions for call centers

Call center performance depends on reliable, efficient business telephony solutions. Kavkom equips these centers with a complete range of enterprise telecommunications solutions, ensuring the excellence and effectiveness of their campaigns.

Image illustrant la téléphonie cloud pour les centres d'appels modernes
8000 clients already trust us

A robust, high-performance telephone infrastructure is not a luxury

tratégie de vente axée sur la personnalisation

Improve your sales with a personalized customer experience

That’s where Kavkom telephony comes in, offering a solution that’s both flexible and powerful, perfectly adapted to the specific needs of call centers.

“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”

Jules Romano
Co-founder @ Formideo

Optimize your calls with VoIP telephony


A climate of trust

Reinforce customer confidence with high-quality, fluid voice, making every interaction clearer and more engaging. Follow-up and feedback from customer files enable greater personalization and responsiveness, adapting each call to the customer’s specific needs.


A responsive and efficient welcome

Offer pleasant waiting experiences. Our IVR makes it easy for customers to navigate, while intelligent routing via a virtual switchboard ensures efficient management of incoming calls, double calls and call waiting.


A focus on call efficiency

Boost productivity and efficiency with our predictive dialing software. This advanced technology detects and avoids answering machines, wrong numbers and faxes, enabling agents to concentrate on productive calls and increase the volume of calls handled.

Integrated with your favorite applications.

Kavkom enriches your experience by providing an ecosystem of integrations that seamlessly optimize all your core functions and processes.








Features that are transforming call centers

Fonctionnalites standard telephonique

Customized sales pitches

Achieve excellence in case follow-up and smooth relationships thanks to our functionalities specially designed for call centers. With automatic file feedback, qualification and comments become intuitive. What’s more, customizable sales pitches enhance every customer interaction.

Un système de téléphonie avancé utilisé par une équipe informatique

Campaign follow-up

Maximize call campaign analysis with precise indicators. Our features include detailed call logs, conversation recordings, comprehensive statistical tables and analysis tools for fast, objective decision-making. These tools enable campaign strategies to be constantly evaluated and adapted.

Téléphonie en Cloud pour les Équipes de Vente de Logiciels

Team supervision

Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management.

Kavkom telephony tools for call centers

What is Kavkom and how do its tools benefit call centers?

  • Kavkom offers innovative tools specially designed for call centers.
  • Features include Predictive Dialer, international virtual numbers and Call Robot.
  • These tools help agents to efficiently manage calls and track files via an online interface.
  • IVR (Interactive Voice Response).
  • CRM for customer relationship management.
  • Virtual numbers for an international presence.
  • VoIP standard.
  • Automatic caller.
  • Predictive dialer for efficient call management.
  • Customizable sales pitches to enrich customer interactions.
  • Intuitive file tracking and smooth relations thanks to automatic file feedback.
  • Detailed analysis tools for fast, efficient decision-making.

What are the advantages of VoIP telephony from Kavkom?

  • Clear, fluid communication builds customer confidence.
  • Increased personalization of calls thanks to efficient follow-up of customer files.
  • Optimized management of incoming calls with responsive, high-performance reception.
  • Focus on a personalized customer experience.
  • “Click to call” to improve operational efficiency.
  • Advanced predictive dialing technology to maximize campaign performance.
  • Simplify day-to-day operations for teams.
  • Significant improvement in operational efficiency.
  • Call Predictive technology increases call volume and quality.

Are you ready to improve your communications?

Activate Kavkom on your existing device.

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