IP Pro telephone switchboard

The switchboard is an indispensable tool for both small structures and large groups.

+ Over 8000 clients already trust us.

Why invest in a professional switchboard?

Forge exceptional customer relationships

While it’s a must-have for large companies, it’s also of particular interest to small businesses and even self-employed professionals (VTC drivers, healthcare practitioners, etc.). The switchboard allows you to :

Take orders or book appointments.
Gather opinions, questions or queries from customers or potential customers. This makes it an essential customer relationship management tool.
Be permanently available for your customers to avoid appearing to be unreachable, or at the very least to inform the caller of your hours of availability.
Display a professional image right from the first contact with an informative, personalized greeting.
Immediately categorize different types of request thanks to predefined parameters, to provide the most appropriate and rapid response possible.

“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”

Jules Romano
Co-founder @ Formideo

IP Pro Switchboard Essentials

The IP Pro switchboard represents the modern evolution of the traditional system, adopting IPBX technology for a flexible, decentralized telephone infrastructure, marking a major transformation since its invention.
With easy implementation requiring only a network and power connection, IP Switchboard Pro enriches customer interactions with advanced features such as messaging, speed dialing and caller ID, efficiently integrated with CRM for a rapid, personalized response to customer needs.

“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”

Pierre Roche
Managing partner of Groupe OREL

IPBX Switchboard: A Solution for Everyone

IPBX switchboards are essential not only for large companies, particularly in the retail sector, but also for a variety of professions and applications. Its versatility makes it indispensable in many sectors, including :

E-commerce and Traditional Commerce: For these sectors, the IPBX switchboard often acts as a main point of contact, alongside the website, providing a direct communication interface with customers.
Distance selling companies: Whether you’re a small business or a specialist distance seller, this system makes it easy to receive and manage telephone orders.
Self-employed and self-employed professionals: IPBX switchboards help professionalize their business, reinforcing their image of reliability and trustworthiness in the eyes of their customers.
After-sales service: Indispensable for companies offering post-purchase support and follow-up, improving customer satisfaction and loyalty.
B2C and B2B large enterprises: For the telephony, energy, banking, insurance and other sectors, the IPBX switchboard is crucial for efficient customer relationship management, especially for canvassing and follow-up.

Integrated with your favorite applications.

Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.

Zapier

Zoho

Chrome

Fireberry

HubSpot

Pipedrive

Salesforce

Transform your communications with VoIP switchboard

Call quality

Enjoy clear communications, without interruptions or interference, for optimum efficiency.

Flexibility

Total modularity in installation and use, with the option of opening and closing certain lines temporarily as required for a tailor-made service

Personalization

Offer a warm welcome with a personalized greeting, manage simultaneous calls efficiently, ensure impeccable customer follow-up with customer file feedback, and much more.

Maximize efficiency with VoIP switchboard

Kavkom’s VoIP switchboard enhances your customer relationship management with a wide range of features, designed to optimize the efficiency and productivity of your teams.

Selective availability: teams define their availability times and redirect calls in case of absence.
Skill-based redirection: direct customers to the agents best qualified to meet their specific needs.
Customized Forwarding Scenarios: Create flexible call forwarding rules based on time, availability and other criteria.
Interactive Voice Response (IV R): Guide customers to the right service with an interactive voice menu.
Customized on-hold music: Enhance the customer experience with selected on-hold music.
End of Call Scenarios: Schedule end of call scenarios to conclude interactions in a professional manner.
Call Recording: Archive and analyze communications for continuous improvement.
Customer Satisfaction Measurement: Evaluate service with post-call surveys and detailed statistics.

For a customized solution tailored to your company’s specific needs, contact Kavkom for a personalized quote.

Frequently asked questions

Why opt for a virtual VoIP switchboard for small businesses?

Virtual switchboards offer significant advantages to small businesses, enabling them to considerably improve the management of their communications.

Advanced features: Enjoy interactive voice greeting, visual voicemail and more.
Total accessibility: manage your communications efficiently from anywhere.
Cost reduction: Eliminate the need to invest in expensive traditional systems.

What impact do VoIP standards have on productivity?

Virtual switchboards are a lever for improving productivity through optimized communication.

Enhanced connectivity: ensure smooth internal and external communication.
Flexibility and mobility: access your audio files remotely, increasing organizational flexibility.
Increased efficiency: Employees are put in direct contact with callers, optimizing customer service.

How do I make calls using a VoIP switchboard?

Using the features of your professional switchboard to make calls is simple and effective.

Easy configuration: Set up your service with your specific account information.
Optimized management: Answer or make calls using predefined parameters.
Flexibility of use: benefit from enhanced, adaptable IP communications management.

SAAS switchboard adaptability to changing needs

The Kavkom switchboard grows with your business, guaranteeing a communication solution that’s always right for you.

Scalability: Quickly upgrade functionality to meet changing needs.
24/7 Technical Support: A helpdesk is always on hand to resolve any technical problems.
Adapted Communication Tools: Benefit from the most relevant tools for your evolving needs.

Which browsers are compatible with your virtual switchboard?

The virtual switchboard is designed to be compatible with a wide range of browsers and devices.

Broad compatibility: Works with Chrome, Firefox, Safari, and Edge.
Mobile support: Can be used on Android and iOS for total mobility.
Supported Extensions: Compatibility with essential plug-ins such as Flash and Java.

How can your virtual switchboard help you improve your customer relationship management?

The Kavkom virtual switchboard is a powerful tool for strengthening customer relationship management.

Automated service: Automatically answer incoming calls for increased efficiency.
User-friendly interface: easily transfer calls to the right person.
Communication made easy: record voice messages and send SMS messages to improve interaction with your customers.

Activate the Click-to-Call feature on your Chrome or Firefox browser

Use the Click-to-Call extension by Kavkom available for Google Chrome and Mozilla Firefox. Learn how to leverage this feature..

4,7

 4.7/5

Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5. The staff are friendly, quick and above all very efficient.

4,7