Agent performance report

Track agent performance in real time and adjust strategies for optimized call center management.

Generate reports on your agents’ results

manage your agents’ performance with Kavkom’s advanced Predictive Dialer functionality. Our revolutionary solution gives you access to performance statistics, enabling you to monitor and manage your call center and optimize your agents’ performance.

Identify the best-performing agents

Analyze working hours

With Kavkom’s Predictive Dialer, you can measure each agent’s connection time. Identify peak and off-peak periods to better plan resources and maximize the effectiveness of your call campaigns.

Detailed Call Qualifications

Analyze detailed call qualifications for each agent. Identify the most frequent call types, measure results and call effectiveness. Use this information to adjust strategies and scripts.

Post voice messages

Don’t leave agent performance to chance. Take control with accurate, actionable data. Plan training courses, reward your top performers and organize your teams to improve call center operations.

Track your team’s performance

By integrating these advanced features into Kavkom’s Predictive Dialer, we offer a complete solution for improving your agents’ performance. Real-time monitoring and detailed analyses enable you to make informed decisions, optimize your operations and deliver exceptional customer service.

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Quick start

Instant integration with your existing tools

Access over 100 integrations with a single click, and manage your voice workflows efficiently with Kavkom’s flexible API and webhooks.

Interface utilisateur montrant l'accès facile aux outils existants avec un clic.

Intuitive call and IVR management

Easily customize your call routing and interactive voice response (IVR) strategies, ensuring your customers reach the right team on their first attempt.

Écran montrant une interface de configuration rapide et facile à utiliser

Quick, self-contained configuration

Save time and resources with Kavkom’s simple configuration system, enabling fast commissioning of your customer-facing teams, without the need for expensive equipment.

Are you ready to improve your communications?

Activate Kavkom on your existing device.

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