The telephone system for ambitious small businesses
Deploy your Cloud telephony solution in the blink of an eye and propel your productivity to new heights. Thanks to real-time CRM and helpdesk integrations, you can instantly adapt your services to meet ever-increasing demand.
With Kavkom, exceed your customers' expectations
Simplified installation for maximum efficiency
- Discover simplicity incarnate with an installation that boils down to headphones, a computer and an Internet connection. Start your operations now, without hassle or complicated equipment.
- Benefit from customer support available at all times, via chat, e-mail and telephone, operating from France for seamless assistance.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Jules Romano
Co-founder @ Formideo
Seamless integration with over 100 essential tools
- With Kavkom, you're guaranteed a scalable Cloud telephony solution that's tailored to your company's ongoing growth, offering all the features you need as well as specialized tools to boost your sales and support.
- Integrate telephony effortlessly into your existing CRM and helpdesk systems. Expand your reach with new local and international numbers as your team grows.
“The transition to enterprise cloud telephony with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Continuous improvement of the customer experience
- Analyze call recordings to boost your team's performance, and deliver real-time training with discreet listening.
- Make informed decisions with detailed statistics, track key indicators such as missed call rate and response time, and organize your data with customizable tags.
Boost your team's productivity tenfold
- Say goodbye to tedious, repetitive tasks with features like contact notifications, call notes and personalized tags. Automatically integrate your call activities with your CRM or helpdesk.
- Transfer calls seamlessly and share context with colleagues for seamless customer interactions.
“We evaluated several service providers, and Kavkom emerged as the only option that met our customer service requirements due to our unique business practices.”
Pierre Roche
Managing Partner of Groupe OREL
Features favored by small businesses
Advanced statistics for a refined strategy
With the Kavkom dashboard, track every interaction and use data to deliver an unprecedented customer experience.
International numbers for unlimited development
Expand your presence with virtual numbers that let your business reach out locally and internationally, giving your customers the ease of contacting you, wherever they are.
IVR menu and intuitive messaging
Guide your customers with an intuitive IVR menu and make sure they always reach the right person or service. Receive your voice messages directly by e-mail, so you never miss an opportunity.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an ecosystem of integrations that seamlessly optimize all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Kavkom for smoother communication
Smooth telephone service
Ensure a constant presence with an efficient hotline. Always be available for your customers, even outside business hours.
Call groups and queues
Organize your team with precise call group management and keep your customers informed with a dynamic call queue.
Enhanced customer experience
Offer a warm welcome with a personalized greeting, manage simultaneous calls efficiently, ensure impeccable customer follow-up with customer file feedback, and much more.
Are you ready to improve your communications?
Activate Kavkom on your existing device.
