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Achieve excellence in case follow-up and smooth relationships thanks to our functionalities specially designed for call centers. With automatic file feedback, qualification and comments become intuitive. What’s more, customizable sales pitches enhance every customer interaction.
Maximize call campaign analysis with precise indicators. Our features include detailed call logs, conversation recordings, comprehensive statistical tables and analysis tools for fast, efficient decision-making. These tools enable campaign strategies to be constantly evaluated and adapted.
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
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