Advanced features for your business telephony
Kavkom offers companies all the essential features to set up their telephony system, encompassing both traditional corporate telephony and their call center.
Telephone numbers
Easily activate numbers in over 60 countries for your employees’ direct lines, your various departments and teams…
04 numbers: everything you need to know about the South-East area code
The 04 area code is assigned to landline numbers in southeastern France. This numbering covers a vast regional area including Auvergne-Rhône-Alpes, Provence-Alpes-Côte d’Azur and Corsica.<br
Country codes
In an increasingly connected world, the ability to communicate without borders is essential for businesses and individuals alike. International telephone codes play a crucial role
France code: everything you need to know about +33
The area code +33 (or 0033) is the international code for calling France. This essential prefix is used to dial French numbers from abroad.
France
France code: everything you need to know about +33
In an increasingly connected world, the ability to communicate without borders is essential for businesses and individuals alike. International telephone codes play a crucial role
International numbers
Kavkom allows you to obtain international numbers, enabling you to extend your global reach and improve communication with your international customers.
Mobile numbers
Get a virtual mobile number and be closer to your contacts, customers and prospects, while enjoying all the features of professional VoIP telephony.
NPV: Versatile Verified Numbers
Obtain and use Verified Versatile Numbers (VNs) for your automated call campaigns in progressive, predictive or robot mode.
Number in 01
Kavkom makes it quick and easy to activate a phone number with the 01 area code. Locate your business in the Paris region to be
Number in 02
Kavkom makes it quick and easy to activate a phone number with the 02 area code. Locate your business in Brittany, Normandy, Pays de la
Number in 03: area code for northeastern France
The 03 area code designates landline numbers in northeastern France. This geographical area covers three major regions: Grand-Est, Bourgogne-Franche-Comté and Hauts-de-France.
Validated by ARCEP,
Number in 05: the area code for southwest France
The 05 area code corresponds to the Nouvelle-Aquitaine and Occitanie regions in France. This geographic landline number covers several major departments such as Haute-Garonne, Gironde
Phone number portability
Keep your lines easily with free number portability and opt for Kavkom’s cloud solution, without any service disruption.
Call routing
Establish precise strategies for managing and routing incoming calls to the right people. Take advantage of advanced features to make your telephony use more flexible.
Call forwarding
Set up call forwarding in just a few clicks to a Kavkom, external, fixed or mobile number.
Call forwarding
Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s
Call groups
Easily create call groups to optimize the routing of your incoming calls to the appropriate teams.
Call Routing
Transform your inbound call management with intelligent routing from Kavkom. Our cloud solution automatically routes each call to the most qualified agent, according to your customized rules.
Optimize your customers’ experience now with a call distribution system that adapts to your business needs.
Call Routing
Optimize call distribution Kavkom Intelligent Call Routing, a skills-based routing system, is an advanced solution that automatically routes incoming calls to the agents best qualified
Cascades of calls
Optimize your calls by choosing the best distribution strategy: simultaneous, cascade or random.
Hourly routing
Direct calls according to time rules and greet your callers by setting up a customized telephone greeting.
IVR: Interactive Voice Response
Efficiently direct your incoming calls with Kavkom’s Interactive Voice Response (IVR), optimized for smooth, automatic call handling.
Direct your callers to the right person or department according to their query. You can also set up personalized voice announcements to communicate with your customers and prospects on topics such as opening hours or frequently asked questions.
Professional greeting
Turn every call into an opportunity with a personalized, professional greeting. Our voicemail solution lets you greet your customers 24 hours a day with a professional voice and a customized message. Make a memorable first impression and reinforce your corporate image from the very first seconds of contact.
Simultaneous calls
Manage several calls in parallel, so you’re always available for your customers and never miss an opportunity.
Welcome message
Broadcast useful, personalized announcements throughout your callers’ call time.
Productivity
Operate your Kavkom line from any device and use effective tools to improve your teams’ productivity.
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number, with the option of giving them all the information before forwarding to your contact.
Appels depuis un mobile
Restez connecté à votre ligne téléphonique VoIP, gérez vos appels, collaborez en équipe et maximisez votre production où que vous soyez.
Call waiting
Activate call waiting efficiently
Giving people the option of waiting on hold is not just another Kavkom feature; it’s a crucial element of quality of service within corporate telephony.
By activating call waiting, you can, with a simple click or touch of a button, use a switch to play a personalized tone or music, ensuring that your caller stays informed and engaged.
During this break, take advantage of the time to consult necessary data or collaborate with colleagues, before resuming the call with all the information in hand.
Calls from a computer
Make unlimited calls from any computer, anywhere in the world, while enjoying advanced features.
Click to Call
With a single click from your browser or CRM on the correspondent’s phone number, trigger the call and initiate the connection.
Computer call notifications
Be alerted in real time to incoming calls on Windows & macOS, manage them easily and concentrate on your tasks with complete peace of mind.
Conference call
Turn your telephone conversation into a flexible, collaborative meeting with just one click.
Double call
Easily manage two conversations simultaneously to optimize your efficiency and responsiveness.
Fax to e-mail
Discover Fax to Mail from Kavkom, a revolutionary solution that transforms the way you send and receive faxes directly from your email address, without ever having to touch a traditional fax machine. Whether you’re sending a fax to a Whether you’re a recipient on the other side of the world or receiving an important fax, our Fax to Mail service makes it all possible with impressive simplicity and efficiency .
Internal call
Enjoy simplified communication and boost your company’s productivity with our advanced internal telephony system. With Kavkom, interact instantly with your colleagues without having to dial numbers or extensions, thanks to an intuitive interface that emphasizes ease of use. Stay connected to your business network, whether in the office or remotely, with our 100% paperless telephony solution.
Localized number
Increase your pick-up rate by displaying a number that matches your prospects’ country or region and profile.
Mobile calls
Stay connected to your VoIP phone line, manage your calls, collaborate as a team and maximize production wherever you are.
Standby
With a single click, put your callers on hold with personalized music or announcements.
Voicemail to Email
Discover Kavkom voicemail by email, a revolutionary solution that transforms the way you manage your communications.
Supervision
Use advanced features to supervise and coach your teams in real time. Access detailed call data and generate reports to assess your activity.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls, whether from your cell phone or IP phone system.
Call barring
Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.
Call recording
Turn every conversation into a growth opportunity with Kavkom! Our intuitive and highly secure call recording functionality is the must-have tool for any company aiming for excellence in customer relationship management and team performance. Recording incoming and outgoing calls is now possible, whether you’re using an Android or iPhone device, or your computer, improving the quality and tracking of interactions. You can press the record button to use this feature in just one click! Use Kavkom to improve the quality and tracking of your calls by automatically recording every incoming and outgoing call.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Discreet listening and call whispering
Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.
Double Listen
Optimize the quality of your contact center with the double listening tool! Discreetly listen in on calls in progress and monitor your agents’ individual performance. Control the quality and efficiency of your team, and schedule effective training sessions by monitoring conversations in real time, or by replaying call recordings. This method enables you to identify areas for improvement and ensure continuous skills upgrading.
Kavkom Dashboard
Control the activity of your phone lines live and improve your call management with instant visibility.
Integrations and APIs
Connect your CRM or internal business tool to Kavkom and benefit from VoIP telephony functionalities in your usual work environment, and boost your teams’ productivity.
Caller information display
Instantly obtain the caller’s identity and information, and consult their CRM file with a single click.
Computer telephony integration (CTI)
Integrate telephony with your usual business tools and benefit from advanced functionalities in your usual CRM interface.
Call prediction
Take advantage of Kavkom’s exclusive call prediction features to boost the results of your call campaigns.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Broadcasting pre-recorded messages
Broadcast a pre-recorded voice message at the click of a button when you’re on the phone with a prospect or come across a voicemail or answering machine.
Manage your prospects efficiently
Lead management with Kavkom optimizes lead follow-up and conversion with powerful tools and seamless integration with your favorite applications. Use our VoIP telephony software and CRM to automate your management processes and improve your sales pipeline.
Maximize your agents’ efficiency
Track agent performance in real time and adjust strategies for optimized call center management.
Predictive Calling Campaign
Manage your call campaigns with flexibility. Customize, monitor in real time and achieve outstanding results.
Predictive Personalization: revolutionize your communication with Kavkom
Predictive Dialer personalization revolutionizes business communication by enabling highly personalized experiences for every customer. Kavkom offers innovative solutions based on sophisticated algorithms to optimize your marketing campaigns and improve customer satisfaction. Discover how predictive personalization can transform your personalization strategy, increase the likelihood of conversion, and deliver unparalleled experiences through in-depth analysis of customer data collected on your website.
Semi-automatic call rate
Adapt the number of numbers dialed with semi-automatic call cadence, drastically reduce abandonment rates and boost your results.
Telephone script
Kavkom’s Telephone Scripting provides customized scripts for powerful conversations and optimal sales performance. Using a script is a great way to structure your sales calls and ensure professional, efficient interactions with your potential customers.
By integrating a script into your cold calling strategy, you maximize your chances of capturing attention from the very first contact, which is crucial for improving conversion rates and strengthening customer relationships. Whether it’s for a first call or a cold calling campaign, a well-crafted script is essential for convincing customers and achieving your objectives.
Automatic Calling Machine
Couple routing and supervision functionalities with the power of the call robot for your mass communication campaigns.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Campaign management
Manage your Robot Calling campaigns efficiently with the Kavkom Robot Dialer. Precise programming, lead recycling and contact transfer for increased performance. Our management tool lets you automate your operational marketing, attract more leads, improve conversion rates and maximize ROI.
Contact an agent
Turn every interaction into an opportunity with the Kavkom Robot Dialer. Offer your prospects an instant, personalized connection with an agent at the touch of a button, guaranteeing an exceptional, memorable customer experience.
Customized audio messages
The Kavkom Automated Calling System makes it easy to broadcast personalized audio messages to your prospects and customers at the click of a button. Optimize your campaigns and increase your sales opportunities.
Export your campaign results
Retrieve your results and perfect your Robocalling campaigns with the Kavkom Robot Calling results export. Analyze your performance for informed decisions and optimal results. Data export is an essential upgrade for anyone wishing to maximize the effectiveness of their campaigns.
Hourly call rate
The Kavkom Robot Dialer offers a powerful hourly call rate of up to 150,000 calls per hour, or more than 1,050,000 calls per day! Customize your numbering to maximize the impact of your Robocalling campaigns. Efficiency and productivity guaranteed thanks to an intuitive interface and a variety of communication channels.
RGPD black list
Ensure RGPD compliance in your call campaigns with Kavkom Call Automator. Manually insert contacts to be blacklisted and automate unsubscriptions via the “black list”.
CRM
Use the features of the integrated Kavkom hybrid CRM to efficiently manage your contacts, prospects and customers.
Contact activity history
With contact activity history, track every interaction, personalize your communications and identify new sales opportunities.
CRM Kavkom user management
Whether you manage a call center, a sales team or a customer service department, Kavkom adapts to your specific needs. Discover how our user management can transform your approach to customer relations.
CRM shared calendar
Manage your calls, tasks and appointments, calculate your travel itineraries and receive reminder notifications.
Custom database fields
Collect targeted data and make informed decisions thanks to the customization of database fields on your Kavkom CRM tool.
Customizable qualification tags
Boost your CRM with Kavkom’s customizable qualification tags! Turn your contacts into gold and take your marketing campaigns to new heights with our innovative solution.
Emailing with Kavkom CRM
With Kavkom, you can personalize the content of your emails with predefined templates and variables. Engage your recipients, optimize your performance and boost your company’s growth. Our CRM software simplifies customer relationship management by centralizing all your communications and enabling you to create effective marketing campaigns directly from your CRM system.
Import and Export Contacts
With Kavkom, you can personalize your e-mails with predefined templates and variables. Engage your recipients, optimize your performance and boost your company’s growth.
Lead tracking dashboard
The lead tracking dashboard provides a real-time view of your leads. Boost your conversions and improve your marketing strategy.
Sending SMS
Set up predefined templates with variables for personalized SMS and targeted communication. Create personalized templates and send targeted messages to your prospects from within the Kavkom CRM.
