Hourly routing
Direct calls according to time rules and greet your callers by setting up a customized telephone greeting.
Route your calls by day and time
Hourly call routing is a feature that automatically routes incoming calls to available agents according to your company’s business hours. By adapting the dispatch to your schedule, you ensure an efficient response to every call, enhancing the customer experience. This feature allows you to adjust your resources according to busy periods, maximizing satisfaction and productivity.
Manage calls according to your opening hours
Create as many rules as you need for your opening hours and days. Simply specify your parameters, then configure a customized telephone greeting with ease.
Flexible team management
By adapting call distribution to specific activity times, this feature enables efficient call distribution, with the option of using simultaneous multi-line processing during busy hours.
Tailor your care
Ensure that out-of-hours calls are appropriately redirected to an on-call service, an appropriate announcement or a specific voice mailbox. Maximize customer care to ensure quality service and reinforce your company’s image.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
How many time slots can be configured?
Create as many time slots as you need, each with its own routing rules. For example, you can route in the morning, afternoon, night or weekend, each time to a different destination.
What rules can be put in place?
Our telephone system lets you define a multitude of rules to configure your time routing. Set precise parameters for year, month, day of month, day of week, week of year, week of month, and even the exact time of day.
What is call routing?
Call routing is an intelligent system that automatically directs incoming calls to the right agent or service according to predefined criteria. For example, calls can be redirected according to the time of day, the skills of available agents, or via an interactive voice menu (IVR) where the caller can choose his or her service.
What destinations are available?
Depending on the rules you define, you can redirect calls to a specific user, user group, announcement, personalized voicemail or even an external number.
Is it possible to customize ads for redirected calls?
Personalize your callers’ experience with customized ads before or during call redirection. Offer a unique welcome on every call, reinforcing your professionalism at all times.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Define time slots now
Optimize incoming call management by applying rules according to time and day.
Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5. The staff are friendly, quick and above all very efficient.
With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan’s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for their excellent work!
Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive. Satisfied with the result.
