Call Routing

Optimize the routing of incoming calls with features such as IVR, call groups and timetables.
Total flexibility

Optimize call distribution

Kavkom call routing is an advanced solution that automatically routes incoming calls to the agents best qualified to meet each customer’s specific needs. Thanks to intelligent algorithms and customized configuration, this feature ensures optimal call distribution, reducing waiting times and improving customer satisfaction.

The benefits of call routing

Configure as many features as you need to optimize your call routing.

Multi-level IVR

Create single or multi-level IVRs with no limits to direct callers to agents. Prioritize their skills and define company-specific routing rules. This ensures that every call is routed to the employee(s) best qualified to resolve the customer’s query.

Call group

Create call groups according to the skills of your teams to route calls to a group of employees who will meet the needs of your callers. Set up cascade calling strategies to refine and optimize internal call distribution.

Hourly routing

Make sure that all calls are handled by directing them to your on-call staff, according to your opening hours, the working hours of your teams and closing times, or by transferring calls to an external service to ensure uninterrupted service.

Why choose Kavkom for call routing?

Choose the trusted leader, Kavkom, to boost your customer service. With our advanced call routing technology, deliver a personalized, responsive experience to every customer. With our expertise and first-class service, the transition to this innovative solution will be seamless. Choose Kavkom and elevate your customer service now.

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Discover other productivity features

Quick start

Instant integration with your existing tools

Access over 100 integrations with a single click, and manage your voice workflows efficiently with Kavkom’s flexible API and webhooks.

Interface utilisateur montrant l'accès facile aux outils existants avec un clic.

Intuitive call and IVR management

Easily customize your call routing and interactive voice response (IVR) strategies, ensuring your customers reach the right team on their first attempt.

Écran montrant une interface de configuration rapide et facile à utiliser

Quick, self-contained configuration

Save time and resources with Kavkom’s simple configuration system, enabling fast commissioning of your customer-facing teams, without the need for expensive equipment.

Call barring

Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.

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Are you ready to improve your communications?

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