Optimize call distribution
Kavkom call routing is an advanced solution that automatically routes incoming calls to the agents best qualified to meet each customer’s specific needs. Thanks to intelligent algorithms and customized configuration, this feature ensures optimal call distribution, reducing waiting times and improving customer satisfaction.
The benefits of call routing
Configure as many features as you need to optimize your call routing.
Multi-level IVR
Create single or multi-level IVRs with no limits to direct callers to agents. Prioritize their skills and define company-specific routing rules. This ensures that every call is routed to the employee(s) best qualified to resolve the customer’s query.
Call group
Create call groups according to the skills of your teams to route calls to a group of employees who will meet the needs of your callers. Set up cascade calling strategies to refine and optimize internal call distribution.
Hourly routing
Make sure that all calls are handled by directing them to your on-call staff, according to your opening hours, the working hours of your teams and closing times, or by transferring calls to an external service to ensure uninterrupted service.
Why choose Kavkom for call routing?
Choose the trusted leader, Kavkom, to boost your customer service. With our advanced call routing technology, deliver a personalized, responsive experience to every customer. With our expertise and first-class service, the transition to this innovative solution will be seamless. Choose Kavkom and elevate your customer service now.
