Advanced features for your business telephony
Kavkom offers companies all the essential features to set up their telephony system, encompassing both traditional corporate telephony and their call center.
Telephone numbers
Easily activate numbers in over 60 countries for your employees’ direct lines, your various departments and teams…
Indicatif France : tout savoir sur le +33
Dans un monde de plus en plus connecté, la capacité à communiquer sans frontières est essentielle pour les entreprises et les particuliers. Les indicatifs téléphoniques
International numbers
Kavkom allows you to obtain international numbers, enabling you to extend your global reach and improve communication with your international customers.
Les indicatifs téléphoniques par Pays
Dans un monde de plus en plus connecté, la capacité à communiquer sans frontières est essentielle pour les entreprises et les particuliers. Les indicatifs téléphoniques
Mobile numbers
Get a virtual mobile number and be closer to your contacts, customers and prospects, while enjoying all the features of professional VoIP telephony.
NPV: Versatile Verified Numbers
Obtain and use Verified Versatile Numbers (VNs) for your automated call campaigns in progressive, predictive or robot mode.
Number in 01
Kavkom makes it quick and easy to activate a phone number with the 01 area code. Locate your business in the Paris region to be
Number in 02
Kavkom makes it quick and easy to activate a phone number with the 02 area code. Locate your business in Brittany, Normandy, Pays de la
Number in 03
Kavkom makes it quick and easy to activate a phone number with the 03 area code. Locate your business in the Grand-Est, Bourgogne-Franche-Comté and Hauts-de-France
Number in 04
Kavkom makes it quick and easy to activate a phone number with the 04 area code. Locate your business in the South-East: Provence-Alpes-Côte d’Azur, Corsica,
Number in 05
Kavkom makes it quick and easy to activate a phone number with the 05 area code. Locate your business in the South-West region: Nouvelle-Aquitaine and
Phone number portability
Keep your lines easily with free number portability and opt for Kavkom’s cloud solution, without any service disruption.
Call routing
Establish precise strategies for managing and routing incoming calls to the right people. Take advantage of advanced features to make your telephony use more flexible.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Call forwarding
Set up call forwarding in just a few clicks to a Kavkom, external, fixed or mobile number.
Call groups
Easily create call groups to optimize the routing of your incoming calls to the appropriate teams.
Call Routing
Optimize the routing of incoming calls with features such as IVR, call groups and timetables.
Cascades of calls
Optimize your calls by choosing the best distribution strategy: simultaneous, cascade or random.
Hourly routing
Direct calls according to time rules and greet your callers by setting up a customized telephone greeting.
IVR: Interactive Voice Response
Greet callers with a voice menu suggesting that they press a button to be directed to an extension, a group, a message, a sound…
Message d’accueil téléphonique professionnel
Accueillez vos appelants avec un message d’accueil Accueillez chaque appel avec un ‘Bonjour et bienvenue’ via une messagerie vocale préenregistrée et transformez instantanément l’expérience téléphonique
Routage des Appels
Optimisez la distribution des appels Le routage intelligent des appels Kavkom, un système de routage basé sur les compétences, est une solution avancée qui permet
Simultaneous calls
Manage several calls in parallel, so you’re always available for your customers and never miss an opportunity.
Welcome message
Broadcast useful, personalized announcements throughout your callers’ call time.
Productivity
Operate your Kavkom line from any device and use effective tools to improve your teams’ productivity.
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Appel en attente
Activez l’appel en attente avec efficacité
Offrir à une personne l’option de patienter via un appel en attente n’est pas seulement une fonctionnalité supplémentaire de Kavkom ; c’est un élément crucial de la qualité de service au sein de la téléphonie d’entreprise.
En activant l’appel en attente, vous pouvez, d’un simple clic ou toucher sur un bouton, utiliser un commutateur pour diffuser une tonalité ou une musique personnalisée, garantissant ainsi que votre interlocuteur reste informé et engagé.
Pendant cette pause, prenez avantage de ce moment pour consulter des données nécessaires ou collaborer avec des collègues, avant de reprendre l’appel avec toutes les informations en main.
Availability status
Set your availability status to avoid being disturbed by incoming calls when you’re busy.
Calls from a computer
Make unlimited calls from any computer, anywhere in the world, while enjoying advanced features.
Click to Call
With one click from your browser or CRM on the correspondent’s phone number, trigger the call and initiate the connection.
Computer call notifications
Be alerted in real time to incoming calls on Windows & macOS, manage them easily and concentrate on your tasks with complete peace of mind.
Conference call
Turn your telephone conversation into a flexible, collaborative meeting.
Double call
Manage two calls simultaneously, answer customers without leaving another, and multiply your efficiency.
Fax to e-mail
Receive your faxes by email for easy consultation and management wherever you are.
Localized number
Increase your pick-up rate by displaying a number that matches your prospects’ country and profile.
Mobile calls
Stay connected to your VoIP phone line, manage your calls, collaborate as a team and maximize production wherever you are.
Standby
With a single click, put your callers on hold with personalized music or announcements.
Voicemail
Offer the possibility of leaving a message on your customizable visual voicemail.
Voicemail to Email
Receive your voice messages by email, so you can easily consult and manage them wherever you are.
Supervision
Use advanced features to supervise and coach your teams in real time. Access detailed call data and generate reports to assess your activity.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls.
Call barring
Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.
Call recording
Turn every conversation into a growth opportunity with Kavkom!
Our intuitive and highly secure call recording functionality is the must-have tool for any company aiming for excellence in customer relationship management and team performance.
Recording incoming and outgoing calls is now possible, whether you’re using an Android or iPhone device, or your computer, improving the quality and tracking of interactions.
You can press the record button to use this feature in just one click!
Use Kavkom to improve the quality and tracking of your calls by automatically recording every incoming and outgoing call.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Double Listen
Listen in discreetly to calls in progress to improve the skills and quality of your contact center.
Real Time Dashboard
Control the activity of your phone lines live and improve your call management with instant visibility.
Whispering Call
Speak discreetly to your agents without the caller knowing, and regain control of the call.
Integrations and APIs
Connect your CRM or internal business tool to Kavkom and benefit from VoIP telephony functionalities in your usual work environment, boosting your teams’ productivity.
Caller information display
Instantly obtain the caller’s identity and information, and consult their CRM file with a single click.
Computer telephony integration (CTI)
Integrate telephony with your usual business tools and benefit from advanced functionalities in your usual interface.
Call prediction
Take advantage of Kavkom’s exclusive call prediction features to boost the results of your call campaigns.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Broadcasting pre-recorded messages
Broadcast a pre-recorded message with a single click when you’re on the line with a prospect or come across a voicemail.
Lead management
Manage your prospects efficiently. Track, organize and convert your leads easily with Call Predictive’s lead management tools.
Personalization
Customize your Predictive Dialer with database fields, qualifications, sales pitches, email and SMS templates.
Predictive Calling Campaign
Manage your call campaigns with flexibility. Customize, monitor in real time and achieve outstanding results.
Semi-automatic call rate
Adapt the number of numbers dialed with semi-automatic call cadence, drastically reduce abandonment rates and boost your results.
Telephone script
Kavkom’s Telephone Scripting provides customized scripts for powerful conversations and optimal sales performance. Maximize your calls and impress your customers.
Automatic Calling Machine
Couple routing and supervision functionalities with the power of the call robot for your mass communication campaigns.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Campaign management
Manage your Robot Call campaigns efficiently with the Kavkom Robot Dialer. Precise programming, lead recycling and contact transfer for enhanced performance.
Contact an agent
Count on immediate, personalized interaction with the Kavkom Robot Dialer. Your prospects connect with an agent at the touch of a button for a unique customer experience.
Customized audio messages
The Kavkom Automated Calling System makes it easy to broadcast personalized audio messages to your prospects and customers at the click of a button. Optimize your campaigns and increase your sales opportunities.
Export your campaign results
Retrieve your results and perfect your Robocalling campaigns with the Robot d’Appel results export. Analyze your performance for informed decisions and optimal results.
Hourly call rate
The Kavkom Robot Dialer offers a powerful hourly call rate of up to 150,000 calls per hour. Customize your numbering to maximize the impact of your Robocalling campaigns. Efficiency and productivity guaranteed!
RGPD black list
Ensure RGPD compliance in your call campaigns with Kavkom Call Automator. Manually insert contacts to be blacklisted and automate unsubscriptions via the “black list”.
CRM
Use Kavkom’s integrated hybrid CRM to efficiently manage your contacts, prospects and customers.
Contact activity history
With contact activity history, track every interaction, personalize your communications and identify new sales opportunities.
Custom database fields
Collect targeted data and make informed decisions thanks to customizable database fields.
Customizable qualification tags
Organize your contacts efficiently with customizable qualification tags.
Import and Export Contacts
With Kavkom, personalize your emails with predefined templates and variables. Engage your recipients, optimize your performance and boost your company’s growth.
Lead tracking dashboard
The lead tracking dashboard provides a real-time view of your leads. Boost your conversions and improve your marketing strategy.
Sending e-mails
With Kavkom, personalize your emails with predefined templates and variables. Engage your recipients, optimize your performance and boost your company’s growth.
Sending SMS
Set up predefined templates with variables for personalized SMS and targeted communication.
Shared calendar
Manage your calls, tasks and appointments, calculate your travel itineraries and receive reminder notifications.
User Permission Management
Secure your confidential data, set precise access parameters and easily manage users.
