PBX, PABX, IPBX: understanding and modernizing your business telephone system
Those days are gone: cloud telephony has made these solutions accessible to all companies (whether they have three or three hundred employees). But you still need to understand the technologies available. Between PBX, PABX, IPBX and Cloud PBX, confusion is common. In this guide, you’ll discover what makes these systems different, why more and more […]
VoIP on iPhone: advantages, disadvantages and a complete configuration guide for professionals
With VoIP on iPhone, you can manage your business calls effortlessly via the Internet. Your Kavkom business number remains visible, your contacts are centralized and your exchanges recorded, all without a SIM card or mobile line. You don’t need a second phone to use WhatsApp and make unlimited calls. Everything happens in a single application, […]
Voice Bot vs. IVR: understanding the differences to improve the customer experience
At every customer relations conference, new concepts emerge: AI, voice bots, chatbots, automation. And each tool promises to transform the way your customers contact you. But when it comes to making a concrete choice for your call center, the questions get overwhelming. Which technology really enhances the customer experience? Should you bet on artificial intelligence […]
How to migrate from your traditional PBX to a VoIP Cloud solution in 5 steps
Hybrid working, CRM tools and messaging applications have changed the way we communicate.While everything becomes mobile and connected, your switchboard remains frozen in the equipment room. This guide will help you understand why the PBX is reaching its limits, and how IP telephony (or VoIP PBX) can give your business back its flexibility.You’ll discover how […]
Complete guide: How to modernize your inbound call center services with the cloud
In call centers, this delay is felt every day. Agents juggle several software programs, still noting down information by hand, while customers grow impatient. Managers, for their part, struggle to monitor performance in real time or adjust priorities. What if modernization no longer meant endless technical projects, but rather telephony hosted entirely in the cloud? […]
The Complete Guide to Telephone ACD: 5 steps to optimize call distribution
However, automatic call distribution is now accessible to all businesses, thanks to cloud solutions. It’s already at the heart of the most powerful telephony systems: ACDs (Automatic Call Distributors). This guide explains how a telephone ACD works, and shows how it optimizes call management in a modern company. Points to remember : What is a […]
