Predictive Dialer by Kavkom
Reduce your costs and improve your productivity with intuitive, high-performance software.
Are you looking to intensify the impact of your campaigns and increase your sales?
What is a Predictive Dialer?
A predictive dialer, also known as anauto-dialer, is a predictive dialing system designed to optimize outbound calls in a call center.
Unlike a power dialer, which dials numbers sequentially, the predictive dialer uses advanced algorithms to predict the optimum time to make a call. This maximizes agent talk time by reducing idle time between calls.
By integrating automatic call distribution functionalities, the predictive dialer makes it possible to reach potential customers more effectively. This type of software analyzes data from previous calls in real time to adjust which phone numbers to dial and when. This ensures that agents spend more time talking to customers than waiting for calls to connect.
Call center management is greatly improved with the use of predictive dialer. Contact centers can optimize their operations by reducing non-productive calls and increasing the number of successful interactions. Real-time reports provided by the software enable agents’ performance to be monitored and call strategies adjusted accordingly.
The benefits of Predictive Dialer
Boost your performance
Multiply the volume of effective calls by 3, and increase the average number of calls handled by up to 7.5 times, for a rapid improvement in performance. Use the Predictive Dialer to manage and boost various :
- Prospecting
- Sales
- Recruitment
Maximize the productivity of your call center
The use of a predictive dialer significantly increases agent productivity by reducing waiting times and maximizing talk time. Thanks to automatic call distribution, agents can complete calls more quickly, which is crucial to call center efficiency.
The predictive dialer automatically adjusts the dialing rate according to agent availability and expected response rates. This reduces idle time and increases the number of productive conversations per agent. Real-time reports give managers a detailed view of performance, making it easier to optimize contact center operations.
Triple your agents' productivity
With its innovative algorithm, the Predictive Dialer Kavkom eliminates idle time. Agents focus on productive calls, tripling their effective call duration, averaging over 600 calls, and increasing conversions and profitability.
The predictive dialer significantly reduces non-productive calls and idle time, thanks to its intelligent dialing. By analyzing data from previous calls and agent behaviors in real time, the software automatically adjusts calls to maximize the chances of response. This means agents spend more time talking to customers and less time waiting for calls to connect, improving overall call center efficiency. There’s no waiting time between calls.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Dov Dahan
Co-founder @ Formideo
Key features of Kavkom's Predictive Dialer
Synchronize your CRM for optimal management
Integration of the predictive dialer with your CRM is essential for smooth contact and lead management. This feature automatically synchronizes call data with your CRM, ensuring that all interactions are recorded in real time. This facilitates customer follow-up and performance analysis, improving call center management.
Record and analyze every call
Kavkom’s predictive dialer offers call recording capabilities, enabling every interaction to be captured for later playback. This feature is particularly useful for agent training and compliance monitoring. In addition to recording, the software provides real-time reports detailing call statistics, helping managers to identify strengths and areas for improvement.
Boost call efficiency with predictive dialer
The predictive dialer automates outbound call campaigns, enabling high call volumes to be handled without manual effort. Agents can concentrate on the conversation, while the software takes care of dialing and filtering out unproductive calls. This automation ensures optimal use of resources and a significant increase in campaign efficiency.
Choose the must-have to boost your teams' results
Kavkom Predictive Calling Software is the ideal tool to boost the performance of your telemarketers.
- Optimized time: agents are freed from waiting time, concentrate on the sale, and see their connection time tripled.
- Closer Targets: An intelligent approach to numbering brings them mechanically closer to their targets.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Save time and accelerate your growth
Designed for Call Centers, Predictive Dialer Kavkom avoids answering machines, eliminates unnecessary numbers and minimizes downtime. Agents stay focused, boosting productivity and company growth.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Sales teams' favorite features
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Broadcasting pre-recorded messages
Broadcast a pre-recorded voice message at the click of a button when you’re on the phone with a prospect or come across a voicemail or
Manage your prospects efficiently
Lead management with Kavkom optimizes lead follow-up and conversion with powerful tools and seamless integration with your favorite applications. Use our VoIP telephony software and
Maximize your agents’ efficiency
Track agent performance in real time and adjust strategies for optimized call center management.
Predictive Calling Campaign
Manage your call campaigns with flexibility. Customize, monitor in real time and achieve outstanding results.
Predictive Personalization: revolutionize your communication with Kavkom
Predictive Dialer personalization revolutionizes business communication by enabling highly personalized experiences for every customer. Kavkom offers innovative solutions based on sophisticated algorithms to optimize
Team Synergy and Performance
- Listening, whispering and recording functions for optimum management.
- Call statistics for precise follow-up.
- Send e-mails and schedule appointments for seamless coordination.
- Scripts, lead follow-up and qualification facilitate collaboration and improve performance.
Ready to power your enterprise telephony system?
Ergonomics and Instant Control
- A clear, intuitive interface for a smooth user experience.
- Easy access to various tools, including the Phone System and CRM, for seamless management.
- Planning, supervision and adjustments facilitated by real-time analysis.
- Customer files are displayed instantly, modifications are fast and strategies adjust dynamically, accelerating productivity.
Predictive Calling applications
Prospect Qualification
Optimize your prospect list with Kavkom Call Prediction. By contacting and qualifying your contacts via the Interactive Server, the most promising responses are instantly transferred to your agents.
Reach maximization
Broaden your electoral impact with Predictive Dialer. Effectively communicate your vision to tens of thousands of voters and create a significant positive impact on your campaign.
Fundraising
Revolutionize your association’s fundraising with Kavkom Call Predictor. Use predictive dialing to quickly identify potential donors and volunteers.
Automated Management
Simplify the payment process with Predictive Dialer Kavkom. It contacts your customers to direct them efficiently to the billing departments, ensuring smooth and punctual payment management.
Central communication
Whether it’s weather alerts, announcements of local events, or promotions, Kavkom’s Predictive Dialer ensures that your information is broadcast to a wide audience, guaranteeing that your message reaches everyone concerned.
How do I use Kavkom's Predictive Dialer?
- Access and set-up quickly with the Kavkom user interface.
- Once configured, the system operates autonomously without the need for human intervention.
- Load thousands of contacts directly from an Excel sheet in just a few clicks.
- Launch your campaign in an instant and start communicating effectively.
Software designed for Call Centers
What does Predictive Dialer Kavkom do for Call Center agents?
Kavkom’s Predictive Dialer optimizes agents’ time by automating dialing and filtering out non-productive calls, increasing productivity and working comfort.
How does the Predictive Dialer work?
Set up your campaign, import your contacts and let the software dial the numbers automatically, avoiding duplicates and inefficient numbers.
What are the advantages of Predictive Dialer for prospect qualification?
It improves prospect qualification by contacting and qualifying contacts via the CRM, increasing the effectiveness of prospecting campaigns.
How does Predictive Dialer facilitate fundraising?
It revolutionizes fundraising by quickly identifying potential donors through predictive dialing, making campaigns more effective.
How is Predictive Dialer useful for payment management?
It simplifies payment management by contacting customers and directing them to billing departments, ensuring smooth settlement management.
How does Predictive Dialer improve agent productivity?
Thanks to its innovative algorithm, it eliminates idle time and increases agent call times by a factor of 3, significantly boosting productivity.
