Generate reports on your agents’ results
manage your agents’ performance with Kavkom’s advanced Predictive Dialer functionality. Our revolutionary solution gives you access to performance statistics, enabling you to monitor and manage your call center and optimize your agents’ performance.
Identify the best-performing agents
Analyze working hours
With Kavkom’s Predictive Dialer, you can measure each agent’s connection time. Identify peak and off-peak periods to better plan resources and maximize the effectiveness of your call campaigns.
Detailed Call Qualifications
Analyze detailed call qualifications for each agent. Identify the most frequent call types, measure results and call effectiveness. Use this information to adjust strategies and scripts.
Post voice messages
Don’t leave agent performance to chance. Take control with accurate, actionable data. Plan training courses, reward your top performers and organize your teams to improve call center operations.
Track your team’s performance
By integrating these advanced features into Kavkom’s Predictive Dialer, we offer a complete solution for improving your agents’ performance. Real-time monitoring and detailed analyses enable you to make informed decisions, optimize your operations and deliver exceptional customer service.
