Zoho CRM - Kavkom Integration

CRM

Discover the perfect synergy between Kavkom telephony and Zoho One, integrating telephone and desk functions. Simplify your operations, automate your tasks and free up your teams’ precious time for the essentials. Boost your efficiency and improve customer relationship management by seamlessly integrating your business processes with a telephony integration solution!

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Zoho CRM

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Optimize your customer interactions!

Simplify and strengthen your sales and support processes for greater efficiency. Receive alerts on the identity of your contacts thanks to contact form feedback, and call them in one click with click-to-call functionality, directly from the Zoho CRM interface.

Take advantage of the ability to take notes and update customer records in real time during calls to improve your service and data. Automatically integrate call data, including telephone exchanges, into your CRM for smoother management.

The advantages of combining telephony and IT with Zoho :

Manage inbound and outbound calls directly in Zoho CRM, simplifying customer relationship management.
Quickly view chat history, notes, e-mail conversations and more.
Receive reminders for outgoing calls, so you never miss an important sales contact.
Dial numbers at the click of a button with Click to Call.
View missed calls and add call descriptions in real time.
Automate data entry to minimize manual tasks and increase your team’s productivity, using analytical data to visualize performance.

Zoho lets you manually annotate live calls and listen to voice messages directly in its interface for maximum efficiency. Use these features to better manage your customer interactions and improve agent productivity.

Exclusive features

- Identify your contacts and get the information you need before the call, thanks to the caller feedback function.
- Don’t miss any business-critical calls by setting automatic reminders.
- Take notes during or after the call to avoid forgetting important details and provide contextual information.
- Quickly access essential information in the Business Card view before answering a customer call.
- Use automatic synchronization functions to keep your customer data up-to-date and centralized.
- Take advantage of call recordings and replay important passages to continuously train your teams.
- Identify and analyze general call data to obtain important KPIs for improving your performance and services.
- Integrate new data into your dashboards for greater visibility of your performance.
Take your customer interactions to the next level with Kavkom Zoho PhoneBridge! Discover what you can achieve with this unique integration, such as proactive call management, improved agent productivity and optimized business processes. With Zoho One, you can manage your calls and customer data smoothly and efficiently, thanks to integrated features such as Click-to-Call and form feedback.

Customer Feedback

“With cutting-edge VoIP calling software, a reliable business phone line, an intuitive mobile app and advanced call tracking, Kavkom has propelled our company to greater responsiveness, quality management and optimal customer satisfaction. We made the right choice with Kavkom to stay in pole position in our industry.”

Ghislain Houze-Marconnet
President @ Speed Glass

“Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”

Ben Cauchois
VP Sales & Operations @ SEIZA

Frequently asked questions

How can Kavkom's integration with Zoho CRM improve customer relationship management?

Kavkom’s integration with Zoho CRM centralizes all your telephone interactions within Zoho, simplifying the management of customer data and conversations. You can receive alerts on the identity of your callers, record notes in real time during calls and automatically synchronize call data in your CRM, considerably improving customer relationship management and increasing the productivity of your teams.

What features are available with Kavkom-Zoho integration?

The Kavkom-Zoho integration offers a number of powerful features such as caller ID, Click-to-Dial for one-click calling, callback management for outgoing calls, and quick access to chat and e-mail history. You can also annotate live calls, listen to voicemails and automate data entry to minimize manual tasks. The ability to integrate tools such as dashboards and KPIs further enhances interaction management.

How can Kavkom's integration with Zoho CRM help personalize customer interactions?

Thanks to the form feedback function and instant data display during calls, you can personalize every customer interaction with instant access to all relevant information. This enables you to offer a tailored customer experience, adapting conversations according to the information available, thus improving customer satisfaction and loyalty. The integration also makes it possible to track interactions and adjust strategies in real time.

How can Kavkom-Zoho CRM integration free up my team's time?

Kavkom’s automated integration with Zoho CRM automatically records telephone data and synchronizes contacts, eliminating the need for manual data entry. This frees your team from tedious tasks, enabling them to concentrate on meaningful interactions and high-value-added tasks, increasing operational efficiency and productivity. Using an integrated platform also helps centralize data and optimize processes.

What are the advantages of choosing Kavkom for integration with Zoho CRM over other solutions?

Kavkom offers an integrated telephony solution that enables real-time management of calls and voice exchanges, with advanced features such as file escalation, Click-to-Dial, call recording and automatic data synchronization. This integration not only enhances your team’s productivity and responsiveness, but also personalizes every customer interaction for maximum satisfaction. The ability to analyze and personalize interactions further enhances efficiency.

How can I get started with Kavkom-Zoho CRM integration?

To get started with Kavkom-Zoho CRM integration, simply contact our team for a demonstration and quick set-up. You can then take advantage of all the features offered, such as proactive call management, improved agent productivity and optimized business processes. This integration enables you to maximize contact center efficiency and improve customer relationship management today. Take advantage of integrated telephony features to strengthen your operations.

Integrated with all your favorite tools

Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.