Modern businesses are looking to optimize their communications while reducing costs. One of the most popular solutions today is VoIP (Voice over Internet Protocol). Practical, economical and scalable, this technology is gradually replacing traditional wired telephony systems.
But to take full advantage of these benefits, you need to choose the right VoIP operator. In this article, Kavkom guides you through the essential criteria for making the right choice.
What is VoIP and a VoIP operator?
VoIP (Voice over Internet Protocol) is a technology that enables voice calls to be made via the Internet, rather than over traditional telephone networks. It converts voice into digital data, enabling more flexible, less expensive and often higher-quality communications.
A VoIP operator operator is a company that provides this service to individuals or businesses. It provides a technical infrastructure for making and receiving calls, managing lines and adding features such as call forwarding, voicemail, recording and CRM integration.
This type of supplier is therefore becoming a strategic partner for companies looking to modernize their telephony without complexity.
Criteria to follow when choosing VoIP software
The reliability of a VoIP operator can be assessed through multiple factors, including its cost, the solutions it offers and its ability to adapt to customer needs.
Before making your choice, it’s essential to understand that not all VoIP software is created equal. The right tool depends on your objectives, your technical constraints and the way you work. Here are the main criteria to consider.
Business needs assessment
First and foremost, identify your needs: do you need to manage a large volume of calls? Are your teams mobile or sedentary? What level of automation do you need?
A good VoIP solution must meet your current challenges, while adapting to your growth ambitions.
Consider the cost of the proposed service
The competitive market environment requires that the cost of the operator be subject to careful attention. Indeed, while it has been established that, compared with traditional wireline subscriptions, IP technology leads to a reduction in cost, it is important to take into account the start-up costs.
Unlike Kavkom, some suppliers end up adding exorbitant installation costs to the initial invoice.
Study the features or functionalities offered
To make the best choice, customers need to opt for a solution adapted to their needs, their sector of activity, the specific features of their services…
We’ll also need to ensure the reliability and quality of the network (good quality reception and transmission of telephone calls). In general, VoIP has the advantage of offering impeccable listening quality, superior to that of the wired line.
Finally, it is necessary to establish certainties in relation to the compatibility of the equipment with the customer’s installations. The product must guarantee the best possible functionalities in accordance with your expectations.
Guarantee easy use and good after-sales service
Once delivered and installed, it should be easy for the customer to get started with the software. Ease of use requires vendor involvement. Indeed, the latter must provide the customer with the necessary support for him to fully enjoy the subscribed service.
In its most complete expression, the after-sales service also takes into account the follow-up and the reactivity in the event of malfunctions observed in the provision of the service.
The advantages of choosing Kavkom as your VoIP provider
Among the many operators on the market, Kavkom stands out for its clear offering, powerful tools and comprehensive support.
As an IP telephony provider, Kavkom offers you a wide range of software adapted to your needs. Discover some of them here.
Predictive dialer software
Kavkom’s Predictive Dialer software is characterized by its predictive calling functionality. It is a first-choice tool for call centers or company switchboards that are in high demand because of the services offered. The main innovation here is the possibility of automating tasks traditionally assigned to agents on duty.
In other words, the use of this software banishes the manual dialing of numbers, both for calls and for reminders. It also acts as a filter for wrong numbers, no-answers, faxes, redundancies, answering machines, and significantly reduces downtime in the call department.
phoning software
It’s call software with a host of features, including statistical tools. It is an excellent barometer for monitoring and managing telephone campaign surveys. It offers additional services through CRM tools, reminder management tools, etc.
Auto Dialer software
Offered by Kavkom, the best provider of VoIP technology, this software embodies a revolution in call automation. Still referred to as a call robot , it not only represents a powerful marketing tool, but also an auxiliary instrument in large-scale communication (advertising, event notifications, market research, opinion polls, etc.)
Its autonomy and capabilities enable it to simultaneously handle 60,000 calls per hour, and broadcast pre-recorded voice messages to millions of users without human assistance. Its use therefore offers the possibility of reaching the maximum number of interlocutors in a reduced time interval.
In addition, it has an interactive server allowing interaction with the programmed server to provide certain information and can also redirect customers to a telephone adviser.
In conclusion
When it comes to business telephony, choosing a VoIP operator isn’t just a question of price. It’s a strategic choice for modernizing your communications, boosting productivity and flexibility, while keeping costs under control.
Kavkom is a reliable, innovative and comprehensive partner. Thanks to a consistent offering, high-performance software and personalized support, we can help you exploit the full potential of VoIP.
- Less complexity, more performance.
- Fewer cables, more results.
Step up a gear with Kavkom, the VoIP provider for ambitious businesses.
