Are the quality of your telephone answering service and the productivity of your staff your main concerns? Then you need to install a high-performance, professional telephone system such as an automatic VoIP switchboard. What is the purpose of this tool? And how does it work? Kavkom, the number one provider of telephony solutions, tells you all about it.
Automatic VoIP switchboard: to better manage your incoming calls
Although e-mailing, messaging and social networks are all the rage today, telephony remains the main communication tool. And with good reason: it’s the most interactive medium, enabling companies to establish instant links with customers, staff, suppliers and partners.
The automatic switchboard is a telephone system specially developed to facilitate the management of your incoming calls. Thanks to a feature called “pre-hook”, the switchboard automatically picks up incoming calls. Your correspondent is then greeted by a pre-recorded voice message and music on hold of your choice.
This VoIP telephony solution provides all the advantages of Internet telephony. It relies on the communication protocol used by the Internet to transform voice into a digital signal. The signal is then transported as digital data and returned to the listener.
In addition to better management of your incoming calls, the VoIP automatic switchboard also offers you the guarantee that you’ll never lose a call for no answer or busy signals. Advanced automatic switchboard configurations enable your callers to interact with your telephony system via the keys on their telephone. They can then be put through to a suitable operator or the service of their choice.
Automatic VoIP switchboard: to improve your company’s reception
The VoIP automatic switchboard also has the advantage of allowing you toavoid the pitfalls of conventional telephone receptionoften singled out for criticism. These include overworked switchboard operators, exaggerated hold times, excessive number of callers before finally getting through to the right person…
Thanks to this tool, your company benefits from level of telephone reception previously reserved for large companies. Calls are answered immediately, and an interactive voice server prompts the customer to inform the department or contact person they wish to be put through to. Outside office hours, the caller can be informed and directed to your voicemail box, where he or she can leave a message that can be viewed later.
Automatic VoIP switchboard: for cost savings
One of the advantages of an automatic VoIP switchboard is that it can bring huge savings to your business. Because a VoIP switchboard automatically directs your customers to the right person, your telephone answering service requires fewer resources to handle calls.
This tool also offloads the incoming call reception function. Operators then have more time for other tasks, making them more profitable for the company. The VoIP automatic switchboard also offers a host of interesting features at attractive rates.
Discover Kavkom VoIP switchboard
The automatic VoIP switchboard is a feature included in your Kavkom VoIP telephony solution. It enables you to take advantage of a wide range of applications, including:
- Automatic switchboard: for 24/7 telephone reception.
- Call recording: you can perfectly record calls and make evaluations or have visibility over the number of calls received.
- Call transfer: this feature makes it easy to transfer calls between several employees according to the customer’s requirements.
- Virtual number: a line with a local number for international customer service without necessarily involving a physical entity.
To meet and exceed your needs, our VoIP telephony solution is up and running within one minute of your order. We take care of the installation of the telephony system at no extra cost to you.
To go further: automatic dialing software
