Salesforce CTI - Kavkom Integration
CRM - Customer Service
Integrate the power of customized Kavkom enterprise cloud telephony with your Salesforce CTI CRM to boost the efficiency of your teams and track customers at every stage of their journey. The information generated by your telephone interactions is instantly synchronized with Salesforce, giving you a complete, seamless view of your customer relationships. This native integration lets you manage your communication channels centrally, increasing the efficiency of your customer service.
Boost your digital marketing strategy, whether SEO, SEA, social networks or emailing, by unifying communication and data management with this powerful integration.
Transform your Salesforce experience with Kavkom!
The data generated by your telephony activities is now automatically synchronized with Salesforce, opening up unlimited opportunities. You’ll benefit from seamless automation of your prospecting processes and optimization of your call follow-up, delivering valuable gains in flexibility and productivity, recommended for call centers where agents deliver a huge number of calls every day. By using CTI technology, your agents can benefit from instant feedback of customer files and automatic creation of call reports.
Kavkom, your VoIP ally coupled with Salesforce
If you’re a Salesforce user looking for a complete business communications solution for your company and your agents, look no further!
As a renowned Salesforce integrator, Kavkom offers a powerful solution for perfecting your communications and improving your company’s productivity. We understand how crucial effective and reliable communication is to support your sales and customer service efforts. By integrating our CTI system, you free up time to concentrate on what’s important, optimizing every customer interaction with greater precision and efficiency.
Save your time for what truly matters
Increase productivity by integrating Kavkom with Salesforce. Telephony fully integrated with the Salesforce ecosystem simplifies your teams’ day-to-day tasks. Thanks to Salesforce’s user interface and CTI integration, you can manage your telephone interactions in real time, optimizing every customer exchange.
The undeniable benefits of Kavkom!
The integration of Kavkom Predictive Dialer and Kavkom Phone System with Salesforce creates a powerful synergy to optimize your call management and boost your sales performance.
This coupling of the Salesforce API to Kavkom enables you to measure precisely and in depth the key performance indicators (KPIs) of your cloud calls and your users on the Salesforce interface or directly on our CRM. This gives you a clear picture of your team’s performance, identifying areas for improvement. Measure metrics such as number of calls made, agent call history, average call duration, call conversion rate, leads generated, and much more. This data is essential for evaluating the effectiveness of your call campaigns, identifying opportunities for improvement and refining your communication strategies. Thanks to native integration with Salesforce, benefit from seamless data management and in-depth analysis of call transcripts.
Maximize your customer understanding with Conversation Intelligence !
Conversation Intelligence (CI) lets you transcribe and analyze cloud call recordings, enhancing your ability to coach your team effectively and extract valuable customer insights from these recordings and transcripts. Detect trends, learn from them and optimize your sales and customer service processes. This feature enables you to gain a deeper understanding of your customers, improve sales performance and guarantee an exceptional customer experience. CTI integration with Salesforce enables these transcripts to be stored directly in the CRM, facilitating real-time data analysis.
Increase your productivity with Click to Call !
Clicking to Call puts an end to the need to manually dial phone numbers and go back and forth between applications to make calls. Simply click on a phone number in Salesforce to instantly initiate the call from your device, whether computer or cell phone. What’s more, our Click to Call integration with Salesforce enables automatic synchronization of call information. Automatically record unlimited call details, including duration, notes and other relevant information, directly in Salesforce. This information is invaluable for tracking your interactions with your contacts and building up a complete history of your communications. Use this feature to boost your productivity and improve the management of your outgoing calls with precision.
Manage your teams efficiently with transfer and listening functions !
With the ability to listen to and download call recordings, our Kavkom integration with the Salesforce API offers an indispensable feature: hot call transfer. Easily transfer calls in progress to other members of your team, promoting enhanced collaboration and rapid problem resolution. When you’re in communication with a customer or prospect, there may be times when you need the assistance of a colleague with greater expertise in a specific field, or a manager to make a crucial decision. With a simple click, transfer the call to another member of your team seamlessly, without interruption or loss of communication. You now have all the resources you need to optimize your team’s performance. This feature, integrated into the Salesforce phone system, improves contact center efficiency and customer service quality.
Customer Feedback
“With cutting-edge VoIP calling software, a reliable business phone line, an intuitive mobile app and advanced call tracking, Kavkom has propelled our company to greater responsiveness, quality management and optimal customer satisfaction. We made the right choice with Kavkom to stay in pole position in our industry.”
Ghislain Houze-Marconnet
President @ Speed Glass
“Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, customized switchboards and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Frequently asked questions
Why should I integrate Kavkom business telephony with my Salesforce CRM?
Integrating Kavkom with Salesforce boosts the efficiency of your teams by instantly synchronizing the information generated by your telephone interactions with your CRM. This native integration offers a complete, seamless view of your customer relationships, enabling you to manage each communication and acquisition channel centrally, improve team productivity and boost your digital marketing strategy. All our data is in real time, so you can analyze your statistics day by day.
How can integrating Kavkom with Salesforce improve my teams' productivity?
Kavkom’s integration with Salesforce simplifies day-to-day tasks with features such as Click to Call, instant feedback on customer records and automatic call reporting. This enables your agents to manage their telephone interactions in real time, optimizing each customer exchange and freeing up time to concentrate on higher value-added tasks.
What are the advantages of using Kavkom's Predictive Dialer and Phone System with Salesforce?
Kavkom Predictive Dialer and Phone System create a powerful synergy to optimize call management and improve sales performance. You can measure key performance indicators (KPIs) such as number of calls made, average call duration, call conversion rate, and leads generated. This data is essential for evaluating the effectiveness of your campaigns, identifying opportunities for improvement and fine-tuning your communication strategies.
How can Kavkom's Conversation Intelligence (CI) help me better understand my customers?
Conversation Intelligence (CI) enables you to transcribe and analyze call recordings, strengthening your ability to coach your team and extract valuable information about your customers. You can detect trends, learn lessons and optimize your sales and customer service processes. This functionality gives you a deeper understanding of your customers and guarantees an outstanding customer experience.
How does Kavkom's integration with Salesforce make team management easier?
With the ability to listen to and download call recordings, Kavkom’s integration with Salesforce offers an indispensable feature: hot call transfer. Easily transfer calls in progress to other members of your team for enhanced collaboration and rapid problem resolution. This improves contact center efficiency and customer service quality.
Is Kavkom's integration with Salesforce compatible with other applications and tools?
Yes, Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes. Integrate your communications with solutions such as HubSpot CTI, Pipedrive CTI, Zapier, Google Chrome or Zoho to maximize contact center efficiency and improve customer relationship management.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Ready to power your enterprise telephony system?
