Kavkom Dashboard
Control the activity of your phone lines live and improve your call management with instant visibility.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Double Listen
Optimize the quality of your contact center with the double listening tool! Discreetly listen in on calls in progress and monitor your agents’ individual performance. Control the quality and efficiency of your team, and schedule effective training sessions by monitoring conversations in real time, or by replaying call recordings. This method enables you to identify areas for improvement and ensure continuous skills upgrading.
Discreet listening and call whispering
Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Call barring
Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.
