Automatic switchboard: 5 steps to setting up an auto attendant

Handling your calls manually creates delays and errors, adding to your call center’s workload. You’re also frustrated by outdated infrastructure costs, while setting up an automatic switchboard and integration (CRM, voice menus, transfer options) remains a real headache. This detracts from the caller’s experience and hampers your efficiency. Now that you’ve identified the obstacles associated […]

What is a pbx and what’s the difference between a traditional PBX and a cloud PBX?

Are you fed up with the repeated interruptions and staggering costs of your traditional PBX system? Are you worried that this outdated model is holding back your call center’s efficiency and no longer meets the demands of a rapidly changing technological environment? In this article, we’ll clearly explain the major differences, while guiding you to […]

Discover the online switchboard: 6 benefits of a virtual switchboard for your business

Have you had enough of traditional, cumbersome and costly telephone systems? Are you wasting time managing complex hardware installations when your teams need a simple, fast and integrated virtual switchboard (CRM, recording, supervision)? This overload slows down your call centers’ responsiveness and compromises customer service quality. This guide offers you the solution to modernize your […]

Business phone line comparison: discover the best offers

You’ll find a clear analysis of the solutions best suited to the needs of SMEs, trainers and HR managers, so you can make a choice that’s efficient, sustainable and truly useful to your business. Whether you’re a freelance trainer, HR manager or SME director, this comparison will help you choose a fixed or cloud telephony […]

What is a virtual call center and how to create your own in 7 steps?

You’re faced with high costs and traditional tools that are holding back your call management. You’re concerned about the complexity of transitioning to the cloud, the difficulty of guaranteeing data security and the challenge of optimizing agent productivity. You’re looking for a reliable solution to modernize your virtual call center and turn every interaction into […]

A complete guide to VoIP cloud telephony: from definition to hardware-free migration

Is your current telephone system too costly and preventing you from being flexible? Are you looking to modernize your telephony system without investing in obsolete equipment, while guaranteeing call quality and continuing to monitor communications? Are you looking for a solution to replace your current phone system with high-performance VoIP cloud telephony? In this article, […]