The benefits of unified communication for businesses

The way companies communicate has changed radically. Traditional tools (fixed telephones, isolated messaging, siloed software) are no longer sufficient to keep pace. Teams now need responsiveness, mobility and interoperability. This is where Unified Communications (UC) comes in. By combining all communication channels (voice, video, chat, e-mail, file sharing, etc.) in a single environment, unified communication […]

6 essential tools to boost call center prospecting efficiency

For any company, the customer is the target to conquer, consolidate and expand in order to continue to exist. If your SMB or VSE is involved in telephone marketing, you may be wondering how to optimize your prospecting campaigns. Be aware that several new generation software and telephony solutions exist to make it easier for […]

Coupling business telephony with Salesforce: for what advantages?

Using VoIP telephony to manage business communications is the norm in business today. However, few of them benefit from an option of integrating this technology into their CRM software. With Kavkom’s solutions, you can easily couple your business telephony (CTI) to the Salesforce tool. Discover the advantages of this precious offer dedicated to the optimal […]

CRM-integrated predictive dialer: increase your prospecting efficiency

Good prospecting is one of the determining factors in a successful sale. With the dazzling evolution of business telephony solutions, in particular Ip Centrex or Cloud telephony, winning over new customers has become even easier. In terms of functionality, the predictive dialer integrated into CRM software is one of the most effective tools in this […]

Choosing a hybrid CRM: what are the advantages for a company?

When they decide to resort to the use of software packages or telephone call management software, companies are faced with the difficulty of choosing the best option. Centrex PBX suppliers generally offer two types of solution: cloud or on-premise. If the operation of the first is materialized by the delocalized and dematerialized nature of the […]

Why should your CRM be linked to your call center software?

In view of the competitive environment in which it operates, any company must ensure the quality of its relations with its customers. Recognizing the importance of customers means offering them multiple channels of communication and interaction with the company, hence the importance of combining CRM (Customer Relationship Management) with call center software. Such a combination […]