CCaaS (Contact Center as a Service): modernize your call center with the cloud
But while some came to the cloud out of necessity, the majority stayed out of conviction. The simplicity and flexibility of a model without heavy infrastructure (no maintenance, lower costs, just an Internet connection) quickly won them over. This guide will show you how CCaaS helps companies reduce costs, increase agility and deliver a seamless […]
Complete Guide to Trunk SIP: Reduce Costs and Simplify Cloud Telephony
And then you start looking. The comparisons are multiplying, and so are the promises. The comparisons are multiplying, each claiming reliability, flexibility and savings. But which one really meets your needs? That’s why we’ve written this guide: to bring a little clarity to a subject that has all too often been made opaque.Together, we’re going […]
PBX, PABX, IPBX: understanding and modernizing your business telephone system
Those days are gone: cloud telephony has made these solutions accessible to all companies (whether they have three or three hundred employees). But you still need to understand the technologies available. Between PBX, PABX, IPBX and Cloud PBX, confusion is common. In this guide, you’ll discover what makes these systems different, why more and more […]
VoIP on iPhone: advantages, disadvantages and a complete configuration guide for professionals
With VoIP on iPhone, you can manage your business calls effortlessly via the Internet. Your Kavkom business number remains visible, your contacts are centralized and your exchanges recorded, all without a SIM card or mobile line. You don’t need a second phone to use WhatsApp and make unlimited calls. Everything happens in a single application, […]
Voice Bot vs. IVR: understanding the differences to improve the customer experience
At every customer relations conference, new concepts emerge: AI, voice bots, chatbots, automation. And each tool promises to transform the way your customers contact you. But when it comes to making a concrete choice for your call center, the questions get overwhelming. Which technology really enhances the customer experience? Should you bet on artificial intelligence […]
How to migrate from your traditional PBX to a VoIP Cloud solution in 5 steps
Hybrid working, CRM tools and messaging applications have changed the way we communicate.While everything becomes mobile and connected, your switchboard remains frozen in the equipment room. This guide will help you understand why the PBX is reaching its limits, and how IP telephony (or VoIP PBX) can give your business back its flexibility.You’ll discover how […]
