Multiline switchboard: the practical guide to equipping your business

A multiline switchboard meets this simple need: to be able to receive several calls simultaneously while keeping a single contact number for your customers. It’s like switching from a single-lane road to a multi-lane freeway: traffic flows more smoothly, and traffic jams disappear. In this guide, you’ll discover what a multiline phone system is, how […]

Comprehensive guide to choosing a high-performance, flexible remote switchboard

The good news? Remote switchboards are changing the game. No need for hardware, SIM cards or on-site installation. With Kavkom, everything runs from the cloud: a simple Internet connection is all you need to manage your calls and emails. In this article, you’ll understand what a remote switchboard is, discover its concrete benefits, learn how […]

Complete guide: How to deploy your cloud switchboard service in 5 steps

A cloud switchboard like Kavkom lets you offer a smooth, professional first contact, without any hardware requirements, cabling or SIM cards – everything works directly from the Internet. This guide will take you step by step through the process. You’ll discover what a virtual switchboardwhat a virtual switchboard is, why it’s the obvious choice for […]

Telephone exchange: 5 steps to choosing and upgrading your system

But practices have changed. Teams now work in offices, from home and on the move. Companies also need to connect their telephony to their business tools, notably their CRM, and track call activity in real time. In this context, old-fashioned switchboards are quickly showing their limitations. In this guide, we’ll show you step-by-step how to […]

Complete guide: Choosing between ToIP and VoIP for efficient business telephony

This comprehensive guide provides you with a clear, step-by-step method for clearing up any doubts you may have about the differences between ToIP and VoIP. You’ll find a precise comparison table, a step-by-step procedure for choosing the ideal telephony system, and answers to essential technical questions about IP protocols. You’re well on the way to […]

8 cloud contact center solutions to manage your contact center

Unlike on-site call centers, a cloud contact center solution operates entirely via the Internet. There are no servers to install or complex infrastructure to maintain. Agents can make and receive calls, monitor activity and access customer data from a single interface. In this article, we compare 8 cloud contact center solutions used by businesses to […]