Why should your CRM be linked to your call center software?

In view of the competitive environment in which it operates, any company must ensure the quality of its relations with its customers. Recognizing the importance of customers means offering them multiple channels of communication and interaction with the company, hence the importance of combining CRM (Customer Relationship Management) with call center software. Such a combination […]

Features of IP Centrex at Kavkom

IP Centrex technology refers to the process by which a customer’s telephone system is hosted by an operator via an IP. In other words, the company proceeds to the decentralized management of its telephone line. A component of VoIP-based communications, the special feature of cloud telephony is the importance it places on the Internet. Indeed, […]

VoIP operator: how to choose the right provider?

Modern businesses are looking to optimize their communications while reducing costs. One of the most popular solutions today is VoIP (Voice over Internet Protocol). Practical, economical and scalable, this technology is gradually replacing traditional wired telephony systems. But to take full advantage of these benefits, you need to choose the right VoIP operator. In this […]

Cloud telephony to manage the telephone reception of several entities

For many companies, fashion is in the cloud: they design pay slips, they do the accounting… And for some time now, people have been calling using the cloud. Solution still little known by many professionals, yet it is used daily with very popular applications such as Skype or Whatsapp. For an entrepreneur, cloud telephony has […]

The advantages of a virtual telephone switchboard for a company

Your business is growing and you need a more efficient and practical telephone solution to make your life easier? Maybe it’s high time you made the switch to virtual telephony. You need a virtual switchboard. Why? It is a solution which does not require any installation and which offers you unsuspected possibilities. You are not […]

Phoning software: criteria for an effective choice

How to choose your phoning software? Phoning software is an essential tool for running a call center. To manage your telemarketing campaigns effectively, it’s vital to choose the right tool for the nature of your telemarketing operations. If you don’t know how to go about selecting your software, let Kavkom guide you through this article. […]