A complete guide to automatic call distribution (ACD): methods, deployment and CRM integration

Faced with an interminable queue, incoming calls remain on hold and your agents find themselves overwhelmed. This not only creates stress, but also undermines customer satisfaction, as call routing is not optimized. The difficulty of integrating an automatic system with your CRM also makes performance monitoring and analysis a complex task. In this comprehensive guide, […]

Complete guide to obtaining and configuring an online virtual phone number in 5 steps

Tired of investing in heavy, costly infrastructures that put the brakes on your call center’s performance? Are you looking for a simple way to get a virtual phone number up and running quickly in the cloud, while guaranteeing HD call quality and RGPD-compliant security? These technical and financial obstacles are complicating your transition to modern […]

Automatic switchboard: 5 steps to setting up an auto attendant

Handling your calls manually creates delays and errors, adding to your call center’s workload. You’re also frustrated by outdated infrastructure costs, while setting up an automatic switchboard and integration (CRM, voice menus, transfer options) remains a real headache. This detracts from the caller’s experience and hampers your efficiency. Now that you’ve identified the obstacles associated […]

What is a pbx and what’s the difference between a traditional PBX and a cloud PBX?

Are you fed up with the repeated interruptions and staggering costs of your traditional PBX system? Are you worried that this outdated model is holding back your call center’s efficiency and no longer meets the demands of a rapidly changing technological environment? In this article, we’ll clearly explain the major differences, while guiding you to […]

Discover the online switchboard: 6 benefits of a virtual switchboard for your business

Have you had enough of traditional, cumbersome and costly telephone systems? Are you wasting time managing complex hardware installations when your teams need a simple, fast and integrated virtual switchboard (CRM, recording, supervision)? This overload slows down your call centers’ responsiveness and compromises customer service quality. This guide offers you the solution to modernize your […]

Business phone line comparison: discover the best offers

You’ll find a clear analysis of the solutions best suited to the needs of SMEs, trainers and HR managers, so you can make a choice that’s efficient, sustainable and truly useful to your business. Whether you’re a freelance trainer, HR manager or SME director, this comparison will help you choose a fixed or cloud telephony […]