Unlimited international voip calls: what “unlimited” really covers (countries, landlines/mobiles, limits)

Many offers feature ‘unlimited international calls’. However, actual conditions vary widely from operator to operator. Unlimited international VoIP calls are often a well-packaged marketing promise. Behind it, you’ll find fair use clauses, mobiles excluded from the package, and included destinations that don’t really cover the countries where your customers are. The result: additional costs you […]

Hourly telephone answering service: calculate your budget and compare (flat rate vs. per call) without the pitfalls

You ask for a quote for an hourly hot line and receive three offers that are impossible to compare. That’s normal. Because “on time” doesn’t mean the same thing to all service providers. And without knowing it, you run the risk of paying two or three times more than expected, due to rounding, monthly minimums […]

Park a call: how to put it aside and retrieve it on another workstation (without losing the customer)

A customer is waiting in line. You have to go and get your colleague. But if you put the call on hold at your extension, no one else can take it. This is where call park comes in handy. Neither classic call waiting, nor blind transfer, call parking places the call in a numbered slot, […]

Call center solution: criteria, actual costs and demo checklist (CRM, KPIs)

You’ve been comparing call center solutions for a few weeks now, and you get the impression that they all look the same. Routing, IVR, recording, CRM integration… the sales pages display the same features. Same prime rate. Same promise. The problem is what you don’t see yet: supervision billed as an option, recordings limited to […]

Call group: distribution modes and key settings to stop missing incoming calls

Call group configuration directly influences a company’s ability to handle incoming calls. When a call goes unanswered several times a day, the cause is often the routing configuration rather than the teams. The real cause is often a poorly configured call group: wrong distribution mode, ringing time too long, no overflow rules. You manage a […]

10 Inspiring Examples of Telephone Waiting Messages to Captivate Your Callers

Every incoming call represents a moment when a customer, prospect or partner chooses to give you their attention. However, the first concrete experience this caller has is not always the conversation itself, but the waiting. A few seconds can be enough to build trust, reduce tension or, on the contrary, accelerate impatience. A well-crafted on-hold […]