You’re looking for a reliable Bitrix24 review for your business telephony. Here, we get straight to the point, without jargon.
We sift through customer feedback: CRM+VoIP integration, routing, apps. But also learning curve, support, costs and coverage. We’ll tell you when it’s relevant… or not, and we’ll compare these points with other players, like Kavkom.
Bitrix24 is a CRM platform with integrated cloud telephony. The tool lets you manage incoming and outgoing calls directly from the CRM, with automatic switchboard, queues and intelligent routing. You can rent virtual numbers (landline, mobile, toll free, fax), activate a cloud PBX, and control from desktop and mobile apps.
Who’s it for? SMEs and sales/support teams who want to centralize customer relations in a single tool. In terms of quality, Bitrix24 advertises HD voice, data centers in Europe and North America, TLS/SRTP transit encryption, and RGPD compliance. The API can be used to connect other tools. Numbers are offered via Voximplant in several countries, with unlimited call plans depending on the plan to France and certain European countries.
Pricing. Kavkom doesn’t give precise prices for telephony, only an offer designed for small and medium-sized teams. As a reference for Kavkom, cloud telephony starts at €10 ex VAT/user/month (incoming), then €30 with unlimited FR/US/CA, and predictive options from €60 for campaigns.
Customer feedback. Strengths cited: comprehensive solution, simple interface, collaborative gains. Recurring points of attention: high learning curve for beginners and sometimes slow support, even if some praise its availability.
Positioning. Bitrix24 targets all-in-one CRM + telephony with advanced reporting and automation. For call productivity needs or very simple deployment, Kavkom offers a specialized sales approach with predictive dialer and French-speaking support. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Bitrix24 shines with its CRM + telephony integration: calls in CRM, routing and IVR, apps, reports. Stable voice, clear follow-up.
On the downside, parameterization is steep (learning curve), support can be slow, and telephony rates unclear. Voximplant coverage varies by country. For large volumes, allow time.
We’ll summarize afterwards, to weigh up these points and compare them with more flexible options like Kavkom.
✅ CRM + unified telephony integration
✅ Advanced routing: multi-level IVR, queues, transfers
✅ Desktop and mobile apps for calling anywhere
✅ Detailed reporting and customizable dashboards
✅ APIs and connectors to extend the ecosystem
❌ High learning curve for parameterization
❌ Perceived uneven support according to reviews
❌ Untransparent telephony pricing vs. clear Kavkom from €10/€30/€60
❌ Few published guarantees: SLA, status page, certifications
❌ Incomplete security on the public side: encryption at rest and DPA not indicated
❌ Coverage and porting dependent on Voximplant, conditions vary by country
While Bitrix24 takes time to set up and remains vague about telephony, Kavkom focuses on rapid commissioning, clear rates from €10/30/60 and responsive French-speaking support. You benefit from 100% cloud telephony with no commitment, RGPD-compliant encrypted calls, and geographic numbers in 50+ countries to cover your markets without complexity.
✅ Easy to get started, fast deployment
✅ Responsive French-speaking human support
✅ Clear pricing €10/30/60, prorated, no commitment
✅ Call encryption and RGPD compliance
✅ Numbers in 50+ countries, fast activation
No credit card
No obligation
Custom demo
Imagine you manage a multi-site sales team or customer service department. You’re looking for a simple platform to centralize teamwork, keep track of files and keep up with the daily grind. Bitrix24 looks promising. In this section, we sift through what users say in their online reviews. The aim: to understand, point by point, the strengths and irritants that stand out in real life.
In the sample analyzed, the feedback was positive but nuanced. Users speak of a complete solution for team management and collaboration, with an interface perceived as simple. Concrete benefits for teams are highlighted, including smoother collaboration and increased productivity. On the other hand, several reviews point to a steep learning curve and friction with support in certain situations.
“Bitrix24 offers a very comprehensive solution for team management and collaboration, with a simple interface and many useful features.” – Capterra, SME, project management
“Since using Bitrix24, collaboration between team members has been facilitated, and productivity has increased significantly.” – Capterra, team manager
“Bitrix24 is a powerful tool, but its complexity can put off beginners. The learning curve is high.” – Google, user
What this means in the field. For a growing team, Bitrix24 can speed up coordination and reduce silos. But you’ll need to allow for some real onboarding time if your team is unfamiliar with rich tools. For a multi-site organization, the collaboration part is an asset, provided you anticipate the rise in skills. On the support side, feedback is mixed, ranging from good initial support to slow response times for more technical issues.
Comparison with Kavkom. Reviews describe Bitrix24 as broad and versatile. Kavkom, on the other hand, focuses on sales performance-oriented cloud telephony with tools dedicated to calls, agent management and CRM integrations. In concrete terms, Bitrix24 is appreciated for overall team collaboration, while Kavkom targets daily call handling, agent management and telephone service quality.
The reviews analyzed do not detail Bitrix24’s pricing, nor the terms and conditions for user upgrades or downgrades, nor any installation or termination fees. There is no quantified feedback in this sample, and no mention of volume discounts.
“Bitrix24 support is very available and answers questions efficiently, making it easy to get to grips with the software.” – Trustpilot, satisfied customer
Practical impacts. Without any pricing advice, it’s hard to judge Bitrix24’s budget predictability or contractual flexibility for a growing or reorganizing team. Kavkom’s pricing structure is public and flexible, with monthly offers with no commitment and discounted annual options. This gives a quick overview of cost per agent and scale options. But to stay strictly on reviews, no user commented on these pricing topics at Bitrix24 in our corpus.
The reviews speak of a “complete”, “powerful” platform, useful for collaboration and project management. However, they don’t list any specific VoIP features. There are no examples of call recording, routing or call dialer in the selected testimonials.
“Very complete solution… simple interface… many useful features.” – Capterra
Operational consequence. If your primary need is advanced telephony for sales and support, the reviews don’t allow you to evaluate Bitrix24 on key VoIP points such as IVR (interactive voice response), queuing, live listening, or the dialer. On the Kavkom side, these bricks are central and documented: cloud switchboard, recordings, supervision, and predictive dialer to boost call rates. But, once again, Bitrix24 reviews neither confirm nor deny these specific functions.
None of the testimonials in the sample deal with security, strong authentication, call encryption or network incidents at Bitrix24. There is no feedback on MFA, SSO or rights management.
“Good tool but complex to master.” – Google
Impacts to be anticipated. In the absence of any advice on the subject, it is not possible to draw any concrete conclusions on the protection of communications or network resilience around Bitrix24protection of communications or network resilience around Bitrix24. For a team managing sensitive call flows, this point remains to be clarified directly in test or pilot. Kavkom, for its part, highlights security and RGPD compliance on its telephony part. But this comparison is not based on user reviews of Bitrix24.
Feedback points to improved collaboration and productivity, without detailing dashboards, exports or the Bitrix24 API. None of the reviews mention real-time monitoring, call statistics or daily indicators.
“Productivity has increased significantly. – Capterra, team leader
For a manager, this shows a positive impact on coordination, but it doesn’t provide any information on the ability to monitor figures for telephony or support. In this area, Kavkom offers call dashboards, live listening and CSV export to monitor team KPIs. The Bitrix24 reviews analyzed do not confirm any equivalence or limitations on these points.
None of the sample reviews mention country coverage, number types, choice by city, or number porting to Bitrix24. Nor is there any feedback on any coverage gaps.
“A complete solution for team management”. – Capterra
Consequences for multi-country deployment. Without reviews on number availability, it is difficult to assess local presence by market and ease of telephone migrationlocal presenceby market and ease of telephone migration. Kavkom publishes number options in many countries and manages porting, but Bitrix24 reviews do not provide comparable information in this area.
This is the point of greatest contrast in the reviews. On the one hand, users praise the availability and attentiveness of support, which makes it easier to get started. On the other hand, some talk of slow technical support when problems become more complex, with availability deemed limited. slow technical support when problems become more complex, with availability deemed limited.
“Bitrix24 support is very available and answers questions efficiently, making it easy to get to grips with the software.” – Trustpilot
“Technical support is often slow and unavailable, making it difficult to resolve problems quickly.” – Trustpilot
Concrete effects. For onboarding, positive feedback suggests a comfortable start-up. In the event of a critical technical incident, however, a few reviews warn of the risk of delays, which can put a strain on a support team or call center. To limit the business impact, it can be useful to test support on a real case before a large-scale roll-out. As far as Kavkom is concerned, French-speaking human support and configuration assistance are structuring factors, but this does not come from opinions on Bitrix24 and should not be extrapolated.
The reviews analyzed don’t mention any third-party integration by name for Bitrix24, nor the depth of integration in a CRM, nor the presence of a contact sheet pop-up, nor the scope of the API. Nor do they mention any limits per plan.
“Powerful tool… advanced uses recommended.” – Google
What this means for you. Without user feedback on integrations, we can’t estimate the adoption load on the CRM side, or the fluidity of call activity escalation. Kavkom, for its part, offers native integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk, but functional parity with Bitrix24 is not apparent from the available reviews.
All in all, Bitrix24 is perceived as a rich collaborative foundation that boosts coordination and productivity as the team makes the tool its own. The downside, mentioned several times, is a more demanding learning curve, especially for beginners. Support can be a real asset at start-up, but some testimonials find it too slow in the technical resolution phase. For pure telephony, the area of uncertainty remains wide in these reviews, lacking examples of IVR, queuing, recording or call KPI management.
In comparison, Kavkom addresses precisely these telephony and call performance areas, with a focus on predictive dialer, supervision and CRM integrations. If your number one priority is call routing, agent supervision and real-time metrics, the Bitrix24 reviews we have analyzed offer no guarantees or proof of use. If your priority is team collaboration in the broadest sense, the positive feedback on Bitrix24 shows a concrete benefit on day-to-day organization and productivity.
Bitrix24 is suitable if you want an all-in-one CRM + telephony platform: calls in CRM, routing/IVR, reporting, desktop/mobile apps, RGPD compliance and HD voice. Relevant for SMBs and sales/support teams ready to invest setup time to centralize activity and follow-up.
On the other hand, if you’re looking for a quick start-up, predictable pricing or tight support, beware of the following points: high learning curve, sometimes slow support, unclear telephony rates, variable coverage/portage via Voximplant, few public guarantees (SLAs, certifications) and undocumented security at rest.
In these cases, Kavkom ticks all the boxes: simple start-up, responsive French-speaking support, clear €10/30/60 rates with no commitment, RGPD-compliant encrypted calls, numbers in 50+ countries, and a focus on call performance (predictive dialer, supervision, real-time KPIs).
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
