Kavkom is a cloud telephony company that optimizes business communications with innovative solutions.
Its hybrid CRM revolutionizes customer relationship management by integrating VoIP telephony telephony and advanced functionalities in a single interface.
As a telephony and CRM solution, Kavkom simplifies sales management processes and improves team efficiency.
For modern businesses, having an integrated CRM is crucial for optimizing sales processes, improving the customer experience and tracking KPIs in real time. Find out how transitioning to cloud telephony with Kavkom can boost your company’s growth and increase customer satisfaction.
What is Kavkom CRM?
Kavkom’s hybrid CRM is a complete software package that combines traditional CRM functionality with advanced telephony solutions. This unique integration makes it possible to efficiently manage all customer interactions from a single platform.
Specific benefits offered by Kavkom CRM include smooth call management, an intuitive dashboard for tracking KPIs, and CRM lead management tools.
By using Kavkom CRM, companies can improve productivity, increase conversion rates and offer superior customer service.
The essential features of Kavkom CRM
Call recording and tracking
Call recording is an essential feature of Kavkom CRM, guaranteeing the quality of customer interactions. By recording and transcribing calls, companies can analyze the performance of their teams and optimize their sales processes, improving agent training and ensuring rigorous follow-up of communications.
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Response (IVR ) directs callers to the right service or contact person via an interactive voice menu. This feature enhances the customer experience by reducing waiting times and ensuring efficient management of incoming calls. Companies can thus optimize their management processes and increase customer satisfaction.
Click-to-Call
Kavkom’s Click-to-Call functionality simplifies customer contact by enabling calls to be made directly from a web browser or application. Particularly useful for healthcare professionals using platforms such as Doctolib, this feature facilitates communication and improves the efficiency of customer interactions.
Why choose Kavkom CRM?
Boost your productivity and efficiency
Kavkom CRM optimizes sales management processes and boosts team productivity. Thanks to its advanced tools and intuitive dashboard, managers can track KPIs and make decisions based on accurate data.
Scalability and flexibility for all businesses
Kavkom’s CRM is designed to adapt to the needs of startups and large enterprises alike. Its scalability enables frictionless growth, while its flexibility offers tailor-made solutions for every company.
An all-in-one solution for simplified management
Kavkom offers an all-in-one solution integrating telephony and CRM. This complete integration facilitates customer relationship management and optimizes sales processes.
Practical uses of Kavkom CRM
Call centers
For call centers, Kavkom CRM is an essential solution for managing high call volumes and analyzing performance in real time. With advanced features like predictive dialer and call recording, call centers can improve productivity and deliver superior customer service. CRM allows you to add and configure specific modules for each call center, enabling flexible adaptation to the specific needs of each team. Access to real-time data and an overview of agent performance enable informed decisions to optimize processes.
Healthcare Professionals
Healthcare professionals benefit greatly from Kavkom CRM’s capabilities for managing appointments and communicating with patients. Integrated Click-to-Call functionality makes it easy to make contact directly from the software, reducing the time and effort required for each interaction.
Technology startups
For technology startups, Kavkom CRM is a major asset for managing rapid growth and integrating various systems. The ability to add and configure modules according to specific business needs provides exceptional flexibility.
CRM provides a complete view of customer interactions and team performance, facilitating strategic decision-making.
By integrating tools such as HubSpot or Zoho CRM, startups can centralize all their data and improve their sales strategy.
Large Companies
Large companies can leverage Kavkom CRM to monitor calls and ensure high customer satisfaction.
Call routing features help direct customers to the right contact, while KPI tracking helps identify areas for improvement.
Kavkom CRM includes options for creating and configuring specific modules for each department, ensuring that each team has the tools it needs to achieve its objectives.
With automatic data integration and efficient technical support capabilities, large companies can maintain optimal customer relationship management.
Integration and implementation of Kavkom CRM
Initial configuration: get started easily with Kavkom CRM
To configure Kavkom CRM, first access the settings page by clicking on the CRM icon, then on “Settings”.
This page features several essential tabs for optimal customization:
- Configure modules: Create groups of prospects to categorize them according to their specific characteristics.
- Set custom fields: Add specific information about your prospects to improve the accuracy of your campaigns.
- Configure tags Use tags to effectively categorize and distinguish your prospects.
Follow the step-by-step instructions to add and configure these elements, optimizing your prospect and customer management.
Customization and advanced management: adapt CRM to your needs
Kavkom CRM allows for extensive customization to meet your company’s specific needs:
- Using the calendar: Organize your events with distinct colors and set limits on time slots for optimum management of your schedule.
- Create email and SMS templates Simplify your communications by creating templates to send messages in just a few clicks.
- Save and manage filters: Quickly access specific selections of prospects by creating, modifying and deleting filters in the “Prospects” section.
These features enable you to optimize your management processes and improve your team’s efficiency.
Data import and export: simplify prospect management
Kavkom CRM offers advanced features for importing and exporting leads, making data management smoother and more efficient:
- Import prospects: Access the import section to easily add your prospect lists.
- Export leads: Use the export option to filter and retrieve your prospect data in an organized way.
- Using the “Prospects” section: Manage all your prospects directly from the CRM, adding, modifying and retrieving information quickly and easily.
These tools ensure simplified, structured management of your CRM leads, enabling you to focus your efforts on improving customer relations and optimizing your sales processes.
Don’t miss the opportunity to improve your customer relationship management with Kavkom CRM. Try it out today with a free demo, or contact a Kavkom expert for a personalized consultation.
