Phone software for call center + CRM
The channels offered to customers for communicating, obtaining information, placing orders or appeals remain numerous today thanks to innovative technologies . This variety in the assets of the customer who can now interact with the company by voice or a digital system can be very beneficial if your company manages to centralize them.
If methods exist for this purpose, then call center and CRM phone software technology remains one of the best. What to know about this technology and what are its advantages?
Here is the answer.
A solution that offers a 360° vision of the customer relationship
Knowing how to collect, analyze and convert customer data remains a major requirement for a modern company wishing to begin its development and growth. However, without having the capacity to centralize your data, it is not possible to hope to make sufficient use of it. However, do not panic, solutions exist such as the association of your CRM with the various communication channels, in particular your call center.
How can we help? By equipping yourself with our Centrex IP solution for SMEs. In fact, combining CRM and call center software gives your agents a global view of customer information. In turn, this makes it easier for them to manage the relationship by offering the customer a much more proactive and personalized experience. For the company using our VoIP Centrex solution, this is an innovative combination for optimizing the customer journey.
Save Time with Phone Software for Call Center and CRM
The combination of CRM and call center software remains the winning duo that your operators can use to provide customers with the right answers to their queries in real time. Indeed, as soon as the contact is made, the application automatically sends the data back by opening a window on the information relating to the customer. This facilitates the cross-referencing of information to best meet customer expectations, in record time with our inbound software.
Once the customer’s request has been taken on board and processed as quickly as possible, this can only lead to a relationship of trust between the customer and the company. In the case of a new customer whose details are not yet in your company’s database, our software automatically creates a file. It then records the call and adds all the necessary data. With our predictive calling softwarethis can be an even more productive experience.
A tool that simplifies the task for staff
Receiving or making a call directly on their tool while handling customer data offers your agents a unique experience in terms of customer relationship management. This is a solution that not only simplifies their task, but also brings many advantages to your call tray. With our call center and CRM software, calls are made from your PC with just one click.
This solution makes it possible to obtain the systematic creation of customer files and their automatic recording in the CRM software. Likewise, it provides better data distribution by associating the data obtained from the calls with the appropriate files. In addition to preserving your conversation threads with your customers, you’ll no longer be subject to customer data loss when you use our IPBX switchboard.
An effective sales and prospecting solution
Prospecting and selling your products and services is the goal of every company, and integrating CRM and call center software offers the right solutions. For greater efficiency in your prospecting and sales presentation operations, why not try our phoning software. In addition to storing data, this application can also be used to identify and qualify prospects.
Better still, it allows you to channel and direct your agents’ efforts towards the objective, optimizing their performance and efficiency. Although it’s not always easy to convert all prospects into customers, call center and CRM software will nevertheless help you compare and analyze your data. This in order to refine your business strategy and increase your profitability.
Integrating CRM with your call software remains the ideal solution for centralizing your data for the purpose of better analyzing it and developing relevant strategies for your box. In addition, it remains a cheaper solution.
