Yet knowing where to activate this option depending on your device(iPhone, Android, or cloud telephony solution) can prove complex. Poorly configured, it can slow down team responsiveness, generate errors and harm the customer experience.
This comprehensive guide takes you step by step through activation on all types of systems, practical tips, mistakes to avoid, real-life use cases and highlights solutions such as Kavkom. The aim: to help you set up an effective system for automatically picking up a call without any user action, and to streamline your incoming call management.
Points to remember :
- Automatic off-hook allows a call to be answered without any action on the part of the user, improving responsiveness and fluidity in the handling of incoming calls.
- This feature is particularly useful for people with mobility or disabilities, especially when using Bluetooth headsets or dedicated audio outputs.
- On Android, activation takes place via the phone’s settings; on VoIP systems or landline phones, it requires an interface or hardware configuration.
- Cloud solutions like Kavkom facilitate centralized configuration, without physical hardware, with seamless CRM integration and real-time monitoring.
- Call automation reduces waiting time,increases agent productivity andimproves customer satisfaction (+40% conversion rate in some cases).
- Good settings and regular checks help avoid common errors, such as unintentional triggering or incompatibilities with certain devices.
Understanding automatic stall: definition and benefits
Auto answer is a feature of telephone systems (VoIP, virtual switchboards, landline telephones) that enables an incoming call to be answered without manual action. As soon as the phone rings, the call is automatically answered. This automation is particularly useful in environments with high call volumes, or where immediate answering is required.
This improves operational efficiency and service quality, while providing additional comfort for certain categories of user.
Key benefits of automatic release
Here are the main benefits of this functionality for companies and users:
| Advantage | Description |
|---|---|
| Reactivity | The call is answered without delay, reducing the waiting time for the caller. |
| Optimized productivity | Teams no longer have to pick up the phone manually, saving time. |
| Easy access | Particularly useful for people with reduced mobility or disabilities. |
| Error reduction | Prevents incorrect pick-up or missed calls due to mishandling. |
A concrete application example
In a medical appointment management center, automatic answering enables a team to concentrate on the content of the call, without worrying about telephone handling. This improves the flow of service, especially during busy periods.
How to activate auto answer on Android
Most Android smartphones offer a built-in automatic off-hook option (also known as“auto-answer“). This feature can be useful in business environments, disability contexts or hands-free use.
Here’s how to activate it in 3 easy steps.
Step 1: Access settings
To get started, open your Android phone’s settings:
- Go to Settings > Accessibility or Call settings (depending on manufacturer).
- In some models, go to: Phone > Call settings > Auto answer.
Step 2: Activate the autohook function
Once in the right menu :
- Look for the Auto answer or Auto answer option.
- Activate the function, then set an automatic response delay (e.g. 2 or 5 seconds).
- On some devices, you can also restrict this option to incoming calls via headset or Bluetooth.
Step 3: Check configuration
Once the function has been activated :
- Make a test call to check that the phone picks up automatically after the set delay.
- If necessary, return to settings to adjust response time or function range.
Summary table
| Step | Action |
|---|---|
| 1. Open settings | Settings > Accessibility or Call settings |
| 2. Activate the | Activate “Auto off-hook” and set a delay (2 to 5 sec) |
| 3. Check operation | Make a test call, adjust if necessary |
How to activate Auto-Hook on iPhone (iOS)
Most Android smartphones offer an integrated auto answer option. This feature is particularly useful in professional contexts, for people with disabilities or for hands-free use (car, headset, etc.).
Here’s how to activate it in 3 easy steps.
Step 1: Access settings
First of all, navigate to the phone’s settings.
- Go to Settings > Accessibility or Call settings, depending on the model.
- On some devices: Phone > Call settings > Auto answer.
- This step may vary depending on the brand (Samsung, Xiaomi, Pixel, etc.).
Step 2: Activate the autohook function
Once in the corresponding menu, you can activate the function.
- Search for Auto answer or Auto answer.
- Activate the feature.
- Set a delay before automatic response (often 2 to 5 seconds).
- On some models, the function may be limited to headphones or Bluetooth.
Step 3: Check configuration
To ensure proper operation :
- Make a test call to see if the phone picks up automatically.
- Adjust parameters if necessary: delay, types of calls concerned, etc.
Summary table
| Step | Action to be taken |
|---|---|
| 1. Access settings | Settings > Accessibility or Phone > Call settings |
| 2. Activate functionality | Activate “Automatic hang-up” and set a response time |
| 3. Check configuration | Make a test call, adjust parameters if necessary |
Activation on VoIP systems and fixed-line telephony
Automatic stall can also be activated on professional professional systemssystems, such as VoIP telephony or company landlines. The steps involved differ from those on cell phones, as they often require special software or hardware configuration.
The Kavkom cloud solution simplifies this management: it enables automatic off-hook calls to be activated without additional hardware, via a web interface. Direct integration with CRM or business tools makes the function accessible, even for landline telephones connected to a centralized system.
Configuration guide for VoIP systems
On a VoIP system, settings are usually made via a web-based administration interface:
- Connect to your VoIP administration interface (IPBX or cloud software).
- Go to the routing or incoming call management section.
- Activate the auto-answer option for the extensions concerned.
- Define usage rules: all calls, only certain times, by queue, etc.
Fixed-line telephony parameterization
For a traditional landline phone (often connected to a switchboard), activation depends on the model:
- Some business telephones have a built-in menu to activate automatic answering.
- Others require a code to be entered or a setting on the physical terminal (e.g. “auto” key).
With a solution like Kavkom, landline phones become intelligent via their cloud connection: theadministrator controls all parameters remotely, without physical intervention on each extension.
Method comparison table
| System | Activation method | Requires physical hardware | Centralized control possible |
|---|---|---|---|
| VoIP (Kavkom) | Web interface / CRM / cloud rules | No | Yes |
| Landline telephone | Local or code setting / Integrated menu | Yes (except with cloud solutions) | Partial or system-dependent |
Operational benefits and impact on productivity
Activating automatic off-hook in a call center has a direct and measurable impact on operational performance. operational performance. By reducing manual handling and streamlining call management, this feature improves team efficiency, including for disabled agents, while enhancing the overall user experience.
Cloud solutions such as those offered by Kavkom make it possible to exploit these benefits to the full: they offer hardware-free configuration, seamlessCRM integration and centralized management of incoming calls, optimizing the entire process.
Concrete effects of automatic stall on performance
| Operating profit | Direct impact |
|---|---|
| Reducing missed calls | Fewer lost calls thanks to instant handling |
| Optimizing response time | Average time to care reduced by 60%. |
| Improving customer satisfaction | CSAT score up 15-25% in 2024 studies |
| Accessibility support | Less handling = greater comfort for disabled workers |
| Intelligent automation | Frees up time on repetitive tasks(-40%) for higher-value missions |
Figures on performance gains
| Source | Data |
|---|---|
| National Bureau of Economic Research (2023) | +14% agent productivity thanks to AI assistance(arxiv.org) |
| AirAgent (2024) | -60% response time, +20to 30% 1st contact resolution, +15to 25% customer satisfaction(airagent.fr) |
| BeaBoss (2024) | +20% customer satisfaction,-40% repetitive tasks(beaboss.fr) |
Practical advice and troubleshooting tips
To take full advantage of Auto Stall, it’s essential to configure the feature correctly and avoid common errors. Here are some useful recommendations and troubleshooting solutions in the event of a malfunction.
Recommendations for activation
- Systematically test the function after activation with a real call.
- Set a reasonable delay (2 to 5 seconds) to avoid too immediate a stall.
- Do not activate automatic pickup on all calls if not required for professional use (prefer activation via headset or specific times).
- When using a cloud solution like Kavkom, centralized management is the best way to avoid user configuration errors.
Concrete examples and use cases
The activation of automatic pick-up has enabled many call centers to considerably improve their management of incoming calls. By eliminating the need forthe user to take action on the screen, companies gain in responsiveness, especially when the call is connected at a time when an agent is already active via a Bluetooth headset or Bluetooth listening system.
This function, which automatically picks up a call without any action being required, is very practical for people on the move, or those with a physical handicap, who can answer via a loudspeaker, for example, or a predefined audio output.
Example: Kavkom platform in a customer relations center
A B2B call center integrated the Kavkom cloud solution, choosing a hardware-free configuration. Results:
- The function will automatically pick up calls on assigned extensions without manual intervention.
- CRM integration enables caller identification as soon as the call is received.
- Reduced waiting times improve real-time customer service.
- Centralized supervision avoids errors and enables you to force certain behaviors at certain times (e.g., only pick up automatically when Bluetooth listening is activated).
FAQ – Frequently asked questions
Does automatic unhooking work with all Bluetooth headsets?
Yes, in most cases this function is compatible with Bluetooth headsets or any Bluetooth listening system connected to the phone. Some models even allow you to restrict automatic activation only when an audio device is plugged in.
Is it possible to define time slots for activating automatic off-hook?
On some professional cloud solutions, such as Kavkom, it is possible to choose advanced rules, such as activating auto-answer only during business hours, or according to call queues. On cell phones, this option depends on the manufacturer, but remains more limited.
Is automatic off-hook safe for sensitive calls?
Automatic off-hook does not offer immediate control over the call, which can be a problem in the case ofconfidential calls. We therefore recommend disabling this function outside controlled contexts, or forcing it only via a specific device (headset, vehicle, etc.).
Conclusion
Automatic pick-up is a simple but powerful solution for improving incoming call management, reducing waiting times and enhancingaccessibility, particularly for disabled or mobile users. By automatically picking up a call without any action being taken, this feature contributes to the fluidity of exchanges and the responsiveness of teams.
In call centers, activating this option optimizes productivity, limits missed calls, and provides a more efficient setting, especially when coupled with a Bluetooth system or audio output such as a speakerphone. This can be very practical for someone who needs fast, hands-free answers.
Cloud-based solutions like Kavkom make it easy to select and configure automatic off-hook calls, without the need for complex hardware. Thanks to their CRM integration and centralized supervision, they ensure optimized, reliable call management, linked to the exact moment of reception.
