IT telephony software: Optimize your company's technology communications
Transform your IT team’s call management with Kavkom’s telephony software, designed to meet the demands of technology companies, month after month.
Benefit from full integration with your IT and CRM tools to improve the efficiency and productivity of your communications.
Benefit from the flexibility offered by a unified videoconferencing platform and advanced VoIP solutions, tailored to your IT environment.
What is IT telephony software?
IT telephony software is an advanced solution for efficiently managing a company’s telephone communications. Using VoIP (Voice over Internet Protocol) technology, this type of software enables calls to be made via the Internet, offering advanced features such as automatic dialing, CRM integration, and real-time performance analysis. Unlike traditional telephony systems, cloud telephony and SIP (Session Initiation Protocol) phone software offer unprecedented flexibility and scalability, facilitating mobile access and call management from anywhere. With options for Mac, Windows, Linux and Android platforms, you can benefit from unified communications and a modern switchboard.
Why choose IT telephony software for your business?
Reducing costs and improving efficiency
IT telephony software reduces communications costs by using a broadband Internet connection instead of traditional telephone lines. What’s more, it optimizes the efficiency of your IT department by automating call management and integrating customer relationship management (CRM) tools.
VoIP (Voice over Internet Protocol) telephony systems and cloud telephony solutions offer better resource management and reduced operational expenses. Benefit from unlimited international calls and flexible resource distribution for maximum efficiency.
Flexibility and scalability
IT telephony software offers great flexibility, making it easy to adapt to your company’s changing needs. They are scalable, meaning you can add or remove phone lines as your business grows. With open source solutions and integrations like Google Voice and Google Talk, companies can easily adjust their telephony systems to meet specific needs. Rapid implementation and real-time scalability ensure optimum adaptability for all company sizes.
Integration with IT and CRM tools
Kavkom’s IT telephony software integrates seamlessly with the IT and CRM tools you already use, such as Salesforce, HubSpot and Zoho. This integration enables centralized management of all your communications, improving productivity and team coordination. By integrating your business telephony solutions with CRMs and instant messaging tools like Skype or Messenger, you can offer a smooth, efficient telephony service.
Kavkom helps you meet your customers' high expectations
Quick access to over 100 professional tools
Kavkom integrates easily with your existing tools, including CRMs such as Salesforce and HubSpot, and reporting tools like Plecto. Simplify integration with other tools, and develop customized workflows and automations thanks to our open API.
This compatibility with various telephony software packages, including business and mobile telephony, enables your IT team to centralize and optimize communications.
What’s more, Kavkom offers a complete VoIP telephony solution, ideal for companies looking for efficient, unified communications.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Give more independence to customer relations teams
Kavkom makes non-technical teams more autonomous: easily create new numbers and users in just a few clicks, and benefit from easy onboarding thanks to a simple, intuitive user interface.
Reduce the time spent on problem solving and integrating new employees, and devote more time to your company’s strategic projects. This autonomy is enhanced by cloud telephony, enabling mobile access and simplified management of your telephony system.
Offer an enhanced collaboration experience with video conferencing tools like Zoom and unified messaging solutions.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Stay connected and manage call activity from anywhere
Kavkom’s cloud telephony system enables your teams to stay connected while telecommuting or traveling between offices, without the need for additional hardware or costly installations.
Access in-depth data with advanced statistics, allowing visualization by user, team and specific activity. Mobile access and the flexibility of the telephony solution enable efficient, ongoing management of your communications.
Use collaboration tools like Google Meet and instant messaging solutions for seamless communication, even at a distance.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Ensure consistent call quality and reliability
Thanks to the infrastructure provider AWS, with its many global data centers, we can ensure top-quality communications with 99% availability, Opus codec audio transmission and dynamic switching between operators.
Our support is available via chat, email, and phone, provided from our offices in EMEA, APAC, and North America. This reliability is essential to maintain consistent call quality and optimal customer service.
IT and operations managers' favorite features
In-depth real-time data analysis
Track your performance in real time via the dashboard, and base your decisions on hard data. Connect Kavkom to various data sources via our powerful API, centralizing report management in one place. This functionality is essential for IT managers wishing to optimize call monitoring and improve their team’s performance.
Get real-time visibility of all your communications with a complete cloud telephony solution, including advanced analytics.
Access your existing tools at the click of a button
Synchronize your VoIP information with over 90 different applications, improving the management of your voice communications by using Kavkom’s accessible API and webhooks.
This simplified integration enables IT managers to quickly and easily connect telephony systems to other IT and CRM tools used by the company.
Enjoy seamless integration with platforms like Zendesk and videoconferencing solutions for seamless collaboration.
Create your own quick setup
Save time and optimize the use of your resources by adopting Kavkom’s simplified configuration. This means your customer service teams can get up and running faster, without the need to invest in expensive hardware or devices. This feature is particularly appreciated by IT managers for its simplicity and efficiency.
Mobile access and compatibility with SIP telephony solutions ensure quick and easy implementation.
Intelligent automatic dialing
Automatic dialing optimizes your agents’ time by automatically dialing telephone numbers from a list of contacts. This feature reduces waiting time and increases the number of calls handled, improving the efficiency of your telephone prospecting campaigns.
Use tools like Kavkom’s Predictive Dialer to maximize agent efficiency and improve sales call management.
Call recording and transcription
This feature enables calls to be recorded and automatically transcribed. It is ideal for agent coaching, conversation monitoring and regulatory compliance. IT managers can guarantee the quality of interactions and use transcripts to analyze performance and train new agents.
What’s more, automatic transcription makes it easy to document and analyze calls for better decision-making.
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Server directs callers to the right department or contact person via an interactive voice menu, enhancing the customer experience and reducing waiting times. This feature enables IT managers to configure advanced routing options to better manage incoming calls.
Use this professional telephony solution to give your customers the best possible welcome and simplify call management.
Discreet listening and call whispering
Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.
Double call
Easily manage two conversations simultaneously to optimize your efficiency and responsiveness.
Call barring
Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
How to choose the best IT telephony software for your company?
Assessing your specific needs
Before choosing IT telephony software, it’s essential to assess your company’s specific needs. Identify must-have features, such as automatic dialing, CRM integration, real-time call tracking and mobile access. Also consider the size of your business and the volume of calls you handle on a daily basis. Determine whether you need specific features such as instant messaging, video conferencing, or collaboration tools like Skype and Zoom.
Compare features and costs
Compare the different solutions available on the market, taking into account the features offered and the associated costs. Make sure you choose a solution that offers good value for money and fits your budget. Open source solutions can also be considered for greater flexibility and lower costs. Check whether free versions or free trials are available to test the software before committing yourself. Also consider subscription packages, which may offer more flexible options for your business.
At Kavkom, we offer you a one-minute call to test our solution. All our features are included in our offers.
Read reviews and testimonials
Reviews and testimonials from current users can provide valuable information on the reliability and effectiveness of IT telephony software. Look for detailed reviews and case studies to help you make an informed decision. Also consider the experiences of other companies in your sector for relevant feedback. Consult platforms like Google Avis for detailed reviews and compare the pros and cons of each solution. Take advantage of video testimonials for deeper insights.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls, whether from your cell phone or IP phone system.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Frequently asked questions
What is IT telephony software?
IT telephony software is a computer program designed to manage telephone communications via the Internet, using VoIP technology. It offers advanced features such as automatic dialing, CRM integration and real-time performance analysis. It is compatible with various operating systems such as Mac, Windows, Linux, and Android or Apple, and can integrate instant messaging and videoconferencing solutions for unified communication.
What are the advantages of IT telephony for my company?
The main benefits of IT telephony for a company include cost reduction, improved efficiency, flexibility and scalability. What’s more, it enables seamless integration with existing CRM and IT tools. Cloud telephony solutions offer real-time communication, simplified call management, and increased flexibility to meet your company’s changing needs.
How does IT telephony software work?
IT telephony software works using VoIP technology to make calls via the Internet to any country in the world. It integrates features such as automatic dialing, call recording, call transfer, conference calls and real-time analysis to improve communications management. It can be used on a variety of devices, including PCs, cell phones and tablets, offering maximum flexibility for your teams.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Are you ready to improve your communications?
Activate Kavkom on your existing device and discover how our IT telephony software can transform your business communications. Schedule a demo today to see how Kavkom can meet your specific needs and improve the efficiency of your IT department. Benefit from a complete solution with advanced features such as instant messaging, video calling and videoconferencing for optimal collaboration.
