Software dedicated to customer service and support teams
Customer service departments and support teams play a crucial role in your company’s expansion, requiring sophisticated telephone systems. Kavkom, with its cloud-based telephony technologies, offers an innovative and effective approach for customer services departments looking to evolve and strengthen. Our software is designed to improve organization, query processing and omnichannel conversation management.
What is VoIP telephony software for customer service?
Customer service software is a comprehensive solution that centralizes all customer interactions within a single platform. It integrates advanced features such as ticket management, task automation and real-time performance analysis to improve customer satisfaction and loyalty. With Kavkom, you benefit from a shared inbox for optimal request management , real-time notifications so you don’t miss a single interaction, and seamless integration with your center management tools.
Why choose customer service software with VoIP telephony?
Productivity improvement
Integrating VoIP telephony with customer service software dramatically improves productivity by centralizing communications and customer data. A single interface enables calls, emails, live chat messages and social networks to be managed efficiently. Teams can access all necessary information from a single platform, reducing response times and increasing customer satisfaction. Our solution also includes reporting tools to assess performance in real time.
Lower operating costs
Kavkom’s VoIP telephony reduces communication costs compared with traditional telephone systems. Calls are routed via the Internet, eliminating the high costs of international calls and reducing the need for physical infrastructure. By integrating your communication channels such as email, chat and social networks into a single customer service solution, you streamline expenses while improving operational efficiency. What’s more, our free version lets you try out all the features before you commit.
Flexibility and accessibility
The flexibility offered by VoIP solutions enables teleworking teams to access their communication tools and process tickets from anywhere. This accessibility facilitates the management of decentralized centers and teams, while ensuring fluid communication and a consistent customer experience. Kavkom enables employees to log into their accounts via any device, boosting efficiency and responsiveness. Our integrated messaging and omnichannel management tools guarantee seamless customer service across all channels, even the most complex.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Key features of Kavkom customer service software
Optimization based on data analysis
Discover operational efficiency in real time with our interactive dashboard. Make informed decisions through accurate data analysis. Our robust API lets you link Kavkom to a variety of data sources, centralizing the management of your reports in a single point.
Use our reporting tools to track performance and identify opportunities for improvement. Our solutions also include integrations with CRM platforms such as Zendesk, Freshdesk and Intercom for an enhanced user experience.
Hybrid CRM
Kavkom’s integrated CRM provides an overview of customer interactions, simplifying customer relationship management. It centralizes information in a single database, facilitating list management and workflow automation. This feature not only improves team productivity, but also enhances customer satisfaction by offering personalized, responsive service. What’s more, our CRM integrates seamlessly with messaging, marketing and sales tools to seamlessly manage customer interactions.
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Response (IVR ) enhances the customer experience by directing callers to the right department or contact person via an interactive voice menu. Customization options allow you to adapt the IVR to your company’s specific needs, ensuring more efficient call management and improved customer satisfaction. Use our IVR to integrate call routing options based on schedules, agent skills, and customer preferences.
Call recording and monitoring
Call recording and monitoring are essential to ensure quality and compliance of communications. Kavkom enables conversations to be tracked and analyzed in real time, providing valuable insights for training and performance improvement. This feature is particularly useful for call centers seeking to maintain high standards of customer service. Our reporting and analysis tools enable you to monitor KPIs and track agent performance in detail.
Click to Call functionality
Kavkom’s Click to Call functionality simplifies customer contact directly from the browser or an application. With just one click, agents can initiate calls, reducing handling time and improving efficiency. This feature is ideal for customer support teams handling high volumes of interactions. What’s more, our solution enables integration with email management and instant messaging tools for faster, simpler communication.
Advanced Predictive Dialing Solution
Kavkom’s advanced predictive dialing maximizes conversation time and reduces waiting times, particularly beneficial for prospecting campaigns. By automating outbound calls, this solution optimizes resource utilization and increases agent productivity, enabling more efficient management of customer service campaigns. Our solution is compatible with CRM and campaign management tools for enhanced efficiency.
Easy integration with your existing tools
Kavkom enhances VoIP communications management by integrating easily with over 90 applications, including leading business and CRM software. Thanks to Kavkom’s easy-to-access API and webhooks, you benefit from seamless connectivity and an enhanced user experience. This integration allows you to centralize data and optimize processes, facilitating customer relationship management. Our software supports tools such as Salesforce, Zoho, HubSpot and many others, enabling seamless collaboration and customer relationship management.
Efficient, self-contained configuration
Kavkom’s simplified configuration saves time and maximizes resource efficiency. Customer service teams can get up and running quickly, without the need to invest in expensive hardware. With our intuitive, cost-effective solutions, you can achieve more with less, and significantly improve your customer service. Our platform is designed to be easily configured, offering a simple, intuitive user interface for rapid implementation and immediate adoption.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Why is Kavkom the best choice for your type of business?
Kavkom stands out in the market thanks to its complete integration of VoIP telephony and CRM tools, its cost-effectiveness and its ease of use, month after month.
Our solutions offer unrivalled flexibility and accessibility, enabling teams to manage customer interactions efficiently, whether they’re in the office, working from home or anywhere in the world.
Our robust functionality and user-centric approach ensure continuous improvement of the customer experience. With tools such as live chat, ticket management and real-time notifications, Kavkom offers a complete, customizable customer service solution.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Kavkom benefits and integrations for optimal management
A solution for all company sizes
Kavkom customer service software is designed to meet the needs of companies of all sizes, from small businesses to large organizations. Our solution offers complete omnichannel management, integrating various communication channels such as phone calls, emails, live chat, and social networks. Thanks to our intuitive interface, you can easily manage tickets and customer queries, while benefiting from detailed tracking of interactions.
Versatile integrations
Our customers particularly appreciate the flexibility and possibilities offered by Kavkom. In fact, our software integrates perfectly with numerous management and CRM tools such as Salesforce, HubSpot, and Zoho, as well as customer support platforms such as Zendesk, Freshdesk, Intercom, and LiveChat. We also offer integrations with instant messaging tools like Slack, chatbot solutions like Crisp and iAdvize, and project management tools like Jira.
Collaboration and performance
Kavkom facilitates team collaboration with features such as note sharing, automatic ticketing and queue management. Managers can monitor performance in real time thanks to our dynamic dashboard, and evaluate KPIs to identify their team’s strengths and weaknesses. What’s more, our solution includes advanced reporting tools for analyzing call numbers, resolution rates, customer satisfaction and tracking tickets and complaints.
Customization and automation
For companies offering personalized customer service, Kavkom offers endless possibilities. You can create predefined customer paths, configure automatic rules for call routing, and personalize greetings according to the communication channel used. Our platform also supports chat widgets integrated into your website, enabling instant interaction with your visitors.
Flexible pricing options
Our Kavkom product offers different pricing plans and packages to suit all budgets, including a free version to discover our features without commitment. Our paid packages offer advanced features for optimal customer service management, and our support team is available to help you every step of the way. Whether you’re a small business or a large organization, Kavkom is the ideal online tool on the market for improving your customer relations, resolving customer issues efficiently and increasing customer satisfaction.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls, whether from your cell phone or IP phone system.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Optimize your customer relations
Contextualize every customer interaction
Turn every call into a customized experience with our Insight Cards. As soon as the phone rings, get instant access to the customer’s name and interaction history. Integrated with over 100 customer service tools, including live chat and social networks, our system enriches your customer service and speeds up request resolution. This feature enables advanced personalization and better management of customer requests, contributing to optimized customer satisfaction and enhanced brand value.
Simplify data management
Save hours of work every day by automatically synchronizing notes and tags with your helpdesk. Reduce the time spent on manual data entry, allowing your agents to concentrate more on customer care.
Plus, ensure data accuracy by automatically recording all inbound and outbound calls. Use our customer relationship management and reporting tools to track interactions and assess performance on a detailed and frequent basis.
Direct customers to the most qualified agents
Our Smartflows Call Routing technology lets you visually create inbound call paths and deploy them with a single click. Maximize efficiency from the very first contact by automatically directing customers to the team or agent best suited to their needs. Our call routing system, based on criteria such as IVRs, schedules and team specialties, guarantees personalized customer service. This functionality is essential for optimizing the management of customer service centers and improving the distribution of calls according to skills.
Facilitate integration and monitor performance
Easily create new users and numbers in over 150 countries. Our intuitive platform, enhanced with features such as discreet listening and coaching, simplifies integration. Track individual and team performance in real time with our dynamic dashboard.
Leverage detailed analytics to identify and track customer communication trends, optimizing your customer relationship strategy. Use our performance management and reporting tools for a complete overview and continuous optimization of operations.
Ensure consistent call quality and reliability
Through the AWS infrastructure provider, with numerous global data centers, we ensure superior-quality communications with a 99% availability, Opus codec audio transmission, and dynamic operator switching. Our support is available via chat, email, and phone, provided from our offices in EMEA, APAC, and North America. Take advantage of our cloud service to guarantee consistent quality and improved call reliability, regardless of volume or location, to satisfy you at all times.
Waiting queue
Manage incoming calls efficiently with unlimited queues and personalized announcements.
Call Routing
Transform your inbound call management with intelligent routing from Kavkom. Our cloud solution automatically routes each call to the most qualified agent, according to your customized rules.
Optimize your customers’ experience now with a call distribution system that adapts to your business needs.
Simultaneous calls
Manage several calls in parallel, so you’re always available for your customers and never miss an opportunity.
Frequently asked questions
What are the main features of Kavkom's customer service software?
Kavkom customer service softwareoffers a full range of features, including:
- Hybrid CRM for centralized management of customer interactions.
- Interactive Voice Response (IVR) to direct calls to the right services.
- Call recording and monitoring to guarantee quality and compliance.
- Click to Call functionality to simplify contact from a browser.
- Advanced Predictive Dialing solution to maximize call efficiency.
- Integration with messaging, marketing and sales tools for seamless interaction management.
How can Kavkom's VoIP telephony solution help reduce communication costs?
Kavkom’s VoIP telephony significantly reduces communication costs, notably by eliminating the high cost of international calls and reducing the need for physical infrastructure. Calls are transmitted via the Internet, reducing costs compared with traditional telephone systems. Our solution also offers flexible pricing options, including a free version to test all features before committing.
Is it possible to work remotely with Kavkom software?
Yes, Kavkom is designed for maximum flexibility. Thanks to the VoIP solution and CRM integration, teams can access their communication and customer management tools from anywhere, facilitating telecommuting and decentralized team management. Our ticket management and instant messaging tools enable efficient collaboration and rapid response to customer queries, even when working remotely.
How does Kavkom guarantee call quality and customer satisfaction?
Kavkom offers call recording and monitoring capabilities, enabling communications to be tracked and analyzed to ensure quality. What’s more, the integrated CRM helps track customer interactions and deliver personalized service, improving customer satisfaction. Use our reporting and analysis tools to assess your agents’ performance and identify areas for improvement to ensure optimum customer satisfaction.
Does Kavkom integrate with the other tools I already use?
Yes, Kavkom is designed to integrate easily with many existing tools and platforms, including CRM systems, appointment management software such as Doctolib, and many others. This integration facilitates data centralization and process optimization. Our solution supports over 90 integrations, including messaging, marketing and customer support tools such as Zendesk, Freshdesk, Intercom and many others.
How can I try Kavkom before making a commitment?
Kavkom offers a free trial that lets you test and manage all the main features in. You can register directly on our site to gain full access to our solution and see how it can transform your customer service. Our free version lets you discover all the features without obligation, and our team is on hand to help you configure and use our software effectively.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Are you ready to improve your communications?
Activate Kavkom on your existing device and take advantage of our integrated VoIP telephony and CRM solution to improve your communications and optimize your customer service. Contact us today to schedule a demo and discover how Kavkom can transform your customer relationships. With our management software, you can centralize all customer interactions, track performance in real time, and deliver personalized, responsive service.
