Zapier CTI - Kavkom integration
Productivity - Customer Service - Sales
Automate your daily tasks with Kavkom thanks to our 100% free Zapier integration, just a few clicks away. Connect Kavkom to thousands of popular applications to free up valuable time without the need for coding. Easily integrate tools like Google Calendar, Gmail and Slack. Concentrate on the essentials – we’ll take care of the rest!
Transform your experience with Kavkom!
With Kavkom’s integration into Zapier, discover an innovative solution that simplifies your day-to-day work. Free your team from repetitive tasks and concentrate on the essentials. Easily automate email, messaging and outbound dialing according to your specific needs. Use this integration to manage your contact center optimally.
What is CTI?
CTI, or Couplage Téléphonie-Informatique, is a technology that integrates telephone systems with computer applications to improve customer relationship management. With CTI software, you can manage incoming and outgoing calls directly from your CRM, such as Zoho CRM. This integration of IT telephony simplifies customer interactions by providing contextual information even before you pick up the phone, thanks to form feedback. Features such as click-to-call and call recording ensure smooth, efficient communication.
Why integrate it with Zapier?
Zapier is an automation platform that lets you easily connect your applications without the need for coding. Zapier’s integration with your telephony system, including CTI, transforms your workflow by automating repetitive tasks. This automation allows you to integrate customized data from your SysAid account, Google Sheets and other applications, saving time and freeing you to focus on core activities. With Zapier, you can easily integrate your switchboard with CRM and CTI applications such as Zoho CRM, improving customer relationship management. This automation makes your customer service more responsive and efficient.
Why you should choose Kavkom as your integrated telephone solution!
Let Kavkom in Zapier supercharge your company’s performance. Our solution provides exceptional speed while allowing for optimal customization. Boost your productivity like never before using tools like Google Sheets and WordPress.
Save your time for what truly matters
Integrate Zapier with your Kavkom telephony system for stress-free call management. Receive real-time notifications on your team’s activity, whether by email, in your CRM or via your support tool like Zendesk or Kustomer. Discover how Kavkom in Zapier can transform your business and drive growth. Unleash your potential today by integrating your favorite applications.
Improve your daily productivity
CTI integration with Zapier dramatically improves productivity by automating calls and administrative tasks. This automation frees up time for your teams, enabling them to concentrate on higher value-added tasks.
For example, the use of click-to-call functionality simplifies phone dialing, making the process faster and more efficient. In addition, real-time notifications on call activity help managers monitor performance and react quickly to customer needs.
Reduce costs
By using a cloud CTI solution via Zapier, you can reduce telephone infrastructure and maintenance costs. Unlike traditional telephone systems, a virtualized VoIP telephony solution requires less hardware and maintenance, which translates into significant savings. Integration with tools such as Google Sheets and automated workflows also optimizes resources and reduces operational costs.
Improving customer relations
Integrating Zapier with your CTI system improves customer relations by providing contextual information in real time. For example, card feedback enables agents to instantly see the history of customer interactions, even before answering a call. This allows for greater personalization of interactions and improved customer satisfaction. In addition, call recordings can be used to guarantee the quality of exchanges and provide agents with ongoing training.
Features you can have
Click-to-Call
Click-to-call functionality enables calls to be initiated directly from a web interface or application, without having to manually dial numbers. This feature is particularly useful for sales and customer support teams, as it saves time and reduces dialing errors.
With Zapier integration, you can set up workflows that automatically trigger calls based on certain actions, such as receiving a new SysAid ticket or updating a customer record in your CRM.
Sheet lift
Card feedback is an essential feature that automatically displays relevant information about the customer before they even pick up the phone. This feature improves the quality of interactions by providing agents with all the data they need to personalize the conversation. By integrating Zapier, you can connect this functionality to various management tools, such as your CRM or support applications, to centralize all customer information in one place.
Real-time notifications
Real-time notifications are crucial for efficient call and team management. They enable you to instantly monitor call activity, receive alerts on missed calls or call back customers at opportune moments. With Zapier, you can set up personalized notifications for each team member, and receive them via various channels such as Google Calendar, Help Scout or your CRM. This ensures optimum responsiveness and better priority management.
Zapier and Kavkom, for whom?
Call center management
Call center managers can use Zapier CTI integration to optimize call management and improve performance. By automating workflows, you can ensure that calls are directed to the most qualified and available agents. The integration also enables you to monitor performance in real time, analyze call data and generate detailed reports on key KPIs. Tools such as Google Sheets can be used to visualize and analyze data, facilitating data-driven decision-making.
Health Sector
Healthcare professionals can benefit greatly from Zapier CTI integration. This integration automates appointment management and patient communication.
For example, calls can be automatically routed according to opening hours, and real-time notifications can be sent to patients to confirm their appointments. Using the Chrome Kavkom application to click to call via Doctolib further simplifies communications management.
Startups and SMEs
Startups and small and medium-sized enterprises (SMEs) can take advantage of Zapier CTI integration to manage the rapid growth of their business. By integrating Kavkom CRM, startups can automate administrative tasks, such as lead management and call retrieval. The integration also enables call listening and coaching, agent performance analysis and retrieval of call recordings for ongoing training. This flexibility and automation helps to scale the business efficiently.
Customer Feedback
“With cutting-edge VoIP calling software, a reliable business phone line, an intuitive mobile app and advanced call tracking, Kavkom has propelled our company to greater responsiveness, quality management and optimal customer satisfaction. We made the right choice with Kavkom to stay in pole position in our industry.”
Ghislain Houze-Marconnet
President @ Speed Glass
“Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Frequently asked questions
Which software packages are compatible with Zapier CTI integration?
CTI integration with Zapier is compatible with a wide range of software and applications. Among the most popular are Zoho CRM, Salesforce, HubSpot, Google Sheets, and many customer relationship management and support tools. With Zapier, you can easily connect your phone system to these applications without the need for coding or developer skills. Our technical support team can help you do just that.
What are the costs associated with Zapier CTI integration?
The cost of partnering with Kavkom is 100% free. We’ll help you with the integration, which requires no coding or developers.
Zapier costs can vary depending on the specific services and applications you use. Zapier offers flexible pricing plans, from free options for small businesses to paid subscriptions for companies with more complex needs. It’s important to check the rates on the Zapier website to choose the plan that’s right for your business.
What features are available with Zapier CTI integration?
CTI integration with Zapier offers a wide range of features, including :
- Click-to-Call: launch calls directly from your CRM or customer support applications.
- Sheet feedback: Instantly access customer information before answering a call.
- Real-time notifications: receive alerts on call activity and follow-up reminders.
- Call Recording: Record and listen in on calls to ensure quality and ongoing training.
- Workflow automation: set up zaps to automate repetitive tasks and improve operational efficiency.
How can Zapier CTI integration improve customer relationship management?
Byintegrating Zapier CTI with your CRM and customer support tools, you can centralize all telephone interactions and customer data in one place. This makes for smoother, more efficient customer relationship management, more personalized interactions and greater responsiveness. Agents can quickly access the information they need, improving customer satisfaction and loyalty.
Is it difficult to configure Zapier CTI integration?
Zapier CTI integration configuration is designed to be simple and accessible, even for non-technical users. Zapier offers detailed guides and tutorials to help you configure your zaps and connect your applications. Once you’ve created your Zapier account, you can follow the guided steps to integrate your phone system with your other business tools. You’ll also find a detailed explanation of how to link Zapier to Kavkom in our Help Center.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
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