Call groups

Easily create call groups to optimize the routing of your incoming calls to the appropriate teams.

Welcome message

Broadcast useful, personalized announcements throughout your callers’ call time.

Call Routing

Transform your inbound call management with intelligent routing from Kavkom. Our cloud solution automatically routes each call to the most qualified agent, according to your customized rules.
Optimize your customers’ experience now with a call distribution system that adapts to your business needs.

Hourly routing

Direct calls according to time rules and greet your callers by setting up a customized telephone greeting.

IVR: Interactive Voice Response

Efficiently direct your incoming calls with Kavkom’s Interactive Voice Response (IVR), optimized for smooth, automatic call handling.
Direct your callers to the right person or department according to their query. You can also set up personalized voice announcements to communicate with your customers and prospects on topics such as opening hours or frequently asked questions.