Webphone vs Softphone: which technology to choose?
In the corporate world, telephony enables you to develop close relationships both internally and with your customers and partners. With the advent of VoIP technology, innovative and practical solutions such as Webphone and Softphone have emerged. Want to know which one is right for you? Find the answer in this article from Kavkom, your telecom […]
The benefits of unified communication for businesses
The advent and ever more innovative improvement of business communication technologies is eclipsing deficient and costly analog processes. We now speak of VoIP telephony, e-mail, videoconferencing and, more recently, unified communications. The latter, already a great success in America and Asia, is now conquering Europe. So what is this technology? What are the advantages of […]
Coupling business telephony with Salesforce: for what advantages?
Using VoIP telephony to manage business communications is the norm in business today. However, few of them benefit from an option of integrating this technology into their CRM software. With Kavkom’s solutions, you can easily couple your business telephony (CTI) to the Salesforce tool. Discover the advantages of this precious offer dedicated to the optimal […]
Choosing a hybrid CRM: what are the advantages for a company?
When they decide to resort to the use of software packages or telephone call management software, companies are faced with the difficulty of choosing the best option. Centrex PBX suppliers generally offer two types of solution: cloud or on-premise. If the operation of the first is materialized by the delocalized and dematerialized nature of the […]
Why should your CRM be linked to your call center software?
In view of the competitive environment in which it operates, any company must ensure the quality of its relations with its customers. Recognizing the importance of customers means offering them multiple channels of communication and interaction with the company, hence the importance of combining CRM (Customer Relationship Management) with call center software. Such a combination […]
Features of IP Centrex at Kavkom
IP Centrex technology refers to the process by which a customer’s telephone system is hosted by an operator via an IP. In other words, the company proceeds to the decentralized management of its telephone line. A component of VoIP-based communications, the special feature of cloud telephony is the importance it places on the Internet. Indeed, […]
