Téléphone SIP : Définition, Avantages et Comparaison avec la Téléphonie IP et VoIP

Si vous cherchez à éclaircir les distinctions entre un téléphone SIP, la téléphonie IP et la VoIP, cet article est fait pour vous. Vous y découvrirez comment une solution cloud flexible, sans engagement et à facturation au prorata, peut transformer vos appels et améliorer la performance de vos centres d’appels. Nous vous offrons les clés […]

How do I activate automatic call pickup on Android, iPhone and VoIP systems?

Yet knowing where to activate this option depending on your device(iPhone, Android, or cloud telephony solution) can prove complex. Poorly configured, it can slow down team responsiveness, generate errors and harm the customer experience. This comprehensive guide takes you step by step through activation on all types of systems, practical tips, mistakes to avoid, real-life […]

Complete guide: How to obtain and configure your business telephone number in 5 steps

Tired of mixing your personal and business calls, compromising your company’s credibility? The difficulty of choosing between numerous types of numbers – local, international, premium rate or non premium rate – and setting up an efficient phone line is disrupting your call management and hampering your business performance. You’re looking for a simple, fast, no-obligation […]

What is automated voicemail, and how can it be set up efficiently?

Are you faced with an obsolete telephone system, where every call becomes a source of stress and unnecessary costs? Is your current voicemail system unable to automate the answering machine efficiently, leaving your agents overwhelmed and undermining the quality of your customer service? In this guide, you’ll discover how to transform your telephone system into […]

All you need to know about IPBX: A complete guide to modernizing your telephone system

Your traditional telephone system is holding you back. Maintenance costs are skyrocketing, call quality is poor and integration with your existing tools (such as CRM) remains a headache. You’re looking to modernize your communications for greater flexibility and security, while simplifying call and infrastructure management. This guide will help you understand how moving to a […]

A complete guide to automatic call distribution (ACD): methods, deployment and CRM integration

Faced with an interminable queue, incoming calls remain on hold and your agents find themselves overwhelmed. This not only creates stress, but also undermines customer satisfaction, as call routing is not optimized. The difficulty of integrating an automatic system with your CRM also makes performance monitoring and analysis a complex task. In this comprehensive guide, […]