CCaaS (Contact Center as a Service): modernize your call center with the cloud

But while some came to the cloud out of necessity, the majority stayed out of conviction. The simplicity and flexibility of a model without heavy infrastructure (no maintenance, lower costs, just an Internet connection) quickly won them over. This guide will show you how CCaaS helps companies reduce costs, increase agility and deliver a seamless […]

Complete Guide to Trunk SIP: Reduce Costs and Simplify Cloud Telephony

And then you start looking. The comparisons are multiplying, and so are the promises. The comparisons are multiplying, each claiming reliability, flexibility and savings. But which one really meets your needs? That’s why we’ve written this guide: to bring a little clarity to a subject that has all too often been made opaque.Together, we’re going […]

PBX, PABX, IPBX: understanding and modernizing your business telephone system

Those days are gone: cloud telephony has made these solutions accessible to all companies (whether they have three or three hundred employees). But you still need to understand the technologies available. Between PBX, PABX, IPBX and Cloud PBX, confusion is common. In this guide, you’ll discover what makes these systems different, why more and more […]

Controlled call transfer: step-by-step guide to avoid call interruption

It’s often as simple as that. An unanswered call can be enough to tarnish a company’s image. In the eyes of the customer, it’s the sign of an overworked, hard-to-reach organization. The consequences go beyond image. Every lost call can mean a lost sales opportunity. And for teams, the stress increases when unsatisfied contacts have […]

Migration to a cloud switchboard for clinics: A step-by-step guide

An efficient switchboard is the key to maintaining a fluid link with patients. But traditional systems quickly show their limitations : they are inflexible, costly to maintain and difficult to adapt to a clinic’s specific needs. This step-by-step guide shows you how to migrate to a cloud-based medical switchboard. You’ll understand the problems this change […]

Complete guide: Understanding and modernizing your PABX switchboard

This system has long proved its worth: robust, reliable and structuring. But with the rise of teleworking, mobility and software integration, it’ s showing its limitations. Alternatives such asIPBX or hosted VoIP now offer far more flexible prospects. This guide takes stock. You’ll discover the precise definition of a PABX, understand how it works, compare […]