You’re looking for a reliable, nuanced review of Phingoo for your business telephony. Phingoo is a VoIP + CRM platform for call centers, with appointments, real-time tracking and cloud telephony.
We sift through user feedback: simplicity and time savings, but also stability, support and ergonomics. Then, plans/prices, IVR, queues, registrations, analytics and integrations. The aim: to tell you when Phingoo is right for you… or not, compared with alternatives like Kavkom.
Phingoo is a VoIP operator and CRM editor designed primarily for call centers. Its SaaS platform combines telephony, customer relationship management, lead tracking and appointment setting, with premium voice routing. In terms of coverage, Phingoo offers local and international numbers and unlimited calls to Europe and North America.
Functionally, it includes VoIP databases (calls, recordings, voicemail, switchboard, softphone), call center tools (queues, campaigns, callback) and real-time reporting via its integrated CRM. Announced integrations: mainly PhingooCRM itself. Security and compliance: mention of RGPD, little published on encryption and certifications.
Who’s it for? Sales teams and call centers who want an all-in-one CRM + telephony package that’s easy to learn, with support during French business hoursall-in-one CRM + telephony package that’s easy to learn, with support during French business hours. Customer reviews point to ease of use and time savings, but also to recurring points of attention: technical bugs, support that is sometimes slow or difficult to reach, and a perfectible interface.
Rates: Phingoo offers a Standard Offer with unlimited calls in Europe, but the price is not published. Kavkom’s rates are published and modular.
Market positioning: Phingoo plays the card of an integrated ecosystem focused on CRM call centers. Kavkom also targets sales performance, with an advanced predictive dialer, native CRM integrations (Zoho, Salesforce, HubSpot, etc.) and clear pricing. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, we like the all-in-one aspect: integrated VoIP + CRM, appointments, campaigns and real-time follow-up. It’s quick to learn and easy to use, making it ideal for call centers, and the voice solution seems solid with international numbers. We’re seeing real time savings on a daily basis.
But there are some sticking points: recurring bugs, uneven support at peak times, a perfectible interface. Pricing is not public, and security is poorly documented. Some teams will choose a more flexible option, such as Kavkom, to avoid these limitations.
Place au tableau: benefits and limitations in brief.
✅ All-in-one package VoIP + CRM + appointments (Kavkom offers VoIP + dialer + CRM integration)
✅ Quick start-up for call centers
✅ Native queues, campaigns, callback and recordings
✅ Local and international numbers, unlimited calls announced EU/North America
✅ Real-time reporting and statistics integrated with CRM
✅ Support during business hours with dedicated advisor
❌ Recurring technical bugs and impact on business (customer reviews). At Kavkom, supervision and reliability come first
❌ Support often slow during peak periods. At Kavkom, responsive French-speaking support published
❌ Non-public prices. Kavkom displays clear prices from €10 user month
❌ Limited in-house CRM integrations. Kavkom natively integrates Zoho, Salesforce, HubSpot, Pipedrive, Zendesk…
❌ Poorly documented security, unspecified encryption, no certifications. Kavkom communicates on encryption and RGPD
❌ No omnichannel announced and few data residency options. Kavkom focuses on voice but documents its practices
❌ No published SLA, MOS or status page. Kavkom showcases high-availability infrastructure
Kavkom removes the obstacles encountered by Phingoo. Cloud telephony with no commitment, public prices from €10, responsive French-speaking support. Open CRM integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk. And a high-availability infrastructure with real-time supervision for stable, monitored calls.
✅ Public prices from €10 vs. undisclosed prices
✅ Responsive French-speaking support vs. slowness at peaks
✅ Native CRM integrations vs. in-house CRM
✅ High dispo, encryption and RGPD vs. poorly documented security
✅ Supervision and stability vs. recurring bugs
No credit card
No obligation
Custom demo
Let’s say you manage a sales team or a call center. You’re looking for a simple cloud solution to manage call volumes, track orders and coach your agents. Phingoo seems to fit the bill, but you want to know what it’s really like for their customers. We’ve sifted through the reviews available on Google, Trustpilot, G2 and Capterra. Here’s what they say, unfiltered.
The overall impression is positive, with some clear reservations. Out of 30 reviews analyzed, the majority emphasized the ease of use, time savings and suitability of the solution for call centers. Favorable feedback mentions a cloud tool that’s easy to learn and useful for speeding up day-to-day work.
“PhingooCRM is a cloud solution that’s easy to understand and use. It helps to better manage sales calls, with the ability to easily record, modify and review orders.”
“Phingoo has enabled us to save a considerable amount of time and improve our sales organization.
Limitations recur on two fronts. On the one hand, there is room for improvement in terms of functions and interface for advanced needs. On the other, technical problems and support considered slow or hard to reach by some users, with a direct impact on business.
“Phingoo is easy to use, but some features need tweaking to better meet advanced needs.”
“Support is slow to respond and some technical bugs slow down our business considerably.”
Operationally, this means your team can start fast and work faster on a daily basis, but you need to anticipate friction peaks in the event of a bug or complex ticket. For a call center, a lost day means unprocessed leads and agents at a standstill. For an SME, it can mean delayed orders and unscheduled manual follow-ups.
A quick comparison with Kavkom on this point: both solutions are described as cloud-based and designed for sales and call center teams. Phingoo reviews stress simplicity, while Kavkom also emphasizes real-time supervision and predictive dialer. On the friction side, Phingoo reviews cite bugs and slow support, while Kavkom claims responsive French-speaking support and set-up assistance. To be verified according to your context.
The available reviews mention pricing that is considered correct. No public details of price levels, discounts or hidden charges appear in the testimonials we have analyzed. Nor is there any mention of how easy it is to increase or reduce the number of users, or of installation or termination costs.
“The pricing is correct but the interface could be more intuitive and ergonomic.”
To put it plainly, the cost is perceived as reasonable, but with no public details on plans, tiers, add-ons policy, or conditions in the event of seasonality. For a team that varies from 10 to 30 agents depending on the period, this is a point to be clarified before confirming a deployment. A risk to be anticipated if your workforce moves frequently: you could end up paying for unused licenses if flexibility is not forthcoming.
A quick comparison with Kavkom on this point: Phingoo is described as fairly priced by its users. Kavkom’s offers are non-binding and prorated, with unlimited options depending on the country. If you have a need for rapid scaling or fluctuating numbers, this is a criterion to be weighed against Phingoo’s conditions, which do not stand out clearly in the reviews.
What people like: ease of use, efficient call handling, and the ability to record and review orders in a sales or call center context. For a manager, it simplifies the routine: faster qualification, smoother follow-up, less loss of information between call and entry.
“Solution mainly used in call centers. Efficient call management.”
What the reviews point to: functions to be fine-tuned for advanced needs. The message is clear if you manage a team with demanding call scenarios, fine-tuned routing or advanced metrics: the tool delivers on the basics, but you may lack depth on certain functions.
“Some functions require adjustments to better meet advanced needs.”
Practical consequences for a sales or support team: at start-up, it’s comfortable and fast. To scale up, you need to test your real cases, for example intensive campaigns, detailed call status monitoring, or precise scripting requirements. If you’re doing tight coaching and real-time monitoring, check the depth of the system before equipping 50 workstations.
A quick comparison with Kavkom: both target call centers and sales teams. Phingoo reviews note simplicity, but also limitations on advanced functions. Kavkom positions itself with an advanced predictive dialer, live supervision and ready-to-use CRM integrations. To be validated on a POC with your business cases.
The reviews do not provide details on encryption, authentication or compliance. They mainly mention technical bugs with a direct effect on business. There is no mention of MFA or SSO, nor of any specific security incident in the feedback analyzed.
“Some technical bugs slow down our business considerably.”
For an IT or Ops manager, this calls for operational vigilance: provide a backup plan in the event of an incident (e.g. a temporary rerouting protocol or fallback stations). In the absence of any indication of advanced security mechanisms in the notices, it’s best to ask for a detailed data sheet and, if possible, a load test on your network.
Quick comparison with Kavkom: where Phingoo reviews talk mainly about perceived application stability and bugs, Kavkom highlights resilient cloud infrastructure and RGPD compliance. To arbitrate, ask for written information and a real-life test from both sides.
Reviews mention organizational and productivity gains, but don’t clearly mention real-time dashboards, exports or APIs. Feedback mentions order management and review, which helps sales tracking, but no details on the depth of reporting or granularity of metrics.
“Phingoo has enabled us to save a considerable amount of time and improve our sales organization.
For a manager, the basics of monitoring are there to make day-to-day life easier. If you’re monitoring up-to-the-minute KPIs such as pick-up rate, waiting time or load per agent, there aren’t enough signals in the reviews to confirm the quality of the analytics. Check out the demo.
Quick comparison with Kavkom: Phingoo reviews are vague on KPIs. Kavkom communicates on dashboards, live listening and exports. The choice will depend on the level of control you’re aiming for, and on the proofs in the pudding.
The reviews analyzed do not mention country coverage, number types or porting. There’s no mention of coverage gaps or how easy it is to choose a city or region.
“Solution tailored to call centers.”
In concrete terms, if you need multi-country numbers or massive porting, this point remains to be clarified with Phingoo. Ask for an availability list and porting SLAs if your go-live depends on a tight schedule.
Quick comparison with Kavkom: no usable Phingoo reviews here. Kavkom offers national and international numbers and a cloud switchboard. For multi-site deployment, test deliverability and porting in your key countries before deciding.
This is the most mixed point. Some customers praise professional customer care and rapid response. Others describe support as slow or hard to reach, with numerous bugs that have an immediate impact on business.
“Customer care is very professional, with prompt handling of requests and efficient support.”
“Slow customer support and technical problems.”
“Buggy software and unreachable support.”
For a high-volume team, the consequence is clear: an unhandled incident blocks your call queue, creates pressure on agents and impacts your daily objectives. If your downtime tolerance is low, ask for written commitments on response times and the prioritization of critical tickets.
Quick comparison with Kavkom: Phingoo reviews show an uneven experience. Kavkom emphasizes French-speaking human support and configuration assistance. For a high-risk deployment, request a pilot with both supports in real-life conditions, and measure responsiveness on a test ticket.
The reviews do not mention specific integrations or API depth. There’s nothing about pop-up cards, automatic call forwarding to a CRM, or limitations depending on the plan.
“Phingoo helps to better manage sales calls… record, modify and review orders.”
If your stack relies on a central CRM or helpdesk, this remains an area to be validated. Without proof of seamless integration, you run the risk of double entries and wasted time on repetitive tasks.
Quick comparison with Kavkom: where Phingoo reviews don’t give any info, Kavkom offers native integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk, as well as an API. If your processes are based on CRM, test form opening, record synchronization and click-to-call in your test environments.
Phingoo is ideal if you’re looking for a simple-to-deploy VoIP + CRM solution for a call center, with appointment scheduling, queuing, campaigns and real-time reporting. Relevant for stable, process-oriented teams who favor a unified ecosystem and local/international numbers with unlimited EU/North American calling.
To be avoided if you demand high reliability and reactive support at peak times, perfectible interface, non-public pricing, limited integration with in-house CRM, poorly documented security (no published SLAs or status pages). For advanced integration needs, fine-tuned management and flexible scalability, the risk of blind spots is real.
In these cases, Kavkom ticks the boxes better: clear pricing from €10, with no commitment, responsive French-speaking support, open CRM integrations (Zoho, Salesforce, HubSpot, Pipedrive, Zendesk), predictive dialer and high-availability infrastructure with supervision, encryption and RGPD.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
