You want a clear, reliable opinion on OVH Télécom before you decide. Here, we sift through customer feedback: call quality, stability, portability, IVR, console, analytics, coverage, rates.
We’ll put our strengths and recurring irritants (support, delays, incidents) into perspective, to find out when OVH Télécom is right for you… or not.
OVH Télécom is the telephony arm of OVHcloud. It offers professional VoIP telephony with cloud switchboard, IVR, queuing and analysis tools for businesses of all sizes.
Public: SMEs, support services and call centers requiring numbers in France and abroad, with unlimited calls to 40 countries.
Main functions: inbound/outbound calls, including softphone, transfers, IVR/Text-to-speech, supervision and reporting.
Security and compliance: TLS/SRTP encryption, RGPD, hosting on sovereign infrastructure (data centers in Europe and North America). Support via chat, email and telephone, during French business hours.
Prices: not publicly disclosed, positioned as competitive for SMEs and large enterprises. Reviews vary widely in terms of support and stability. Some praise its rapid portability and intuitive console, while others point to response times and recurring incidents.
Quick comparison with Kavkom on the same points: similar functionalities on VoIP and IVR, but native CRM integrations not listed at OVH, whereas standard at Kavkom (Salesforce, HubSpot, Zoho, Pipedrive, Zendesk) with predictive dialer for sales teams. Pricing: OVH: not published. Kavkom: from €10 excl. tax/user for cloud telephony, unlimited offers France/US/CA from €30, and dialer modules from €60.
In short, OVH Télécom is the right choice for businesses that want a solid, standards- and compliance-oriented VoIP. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, OVH Télécom ticks all the boxes: VoIP HD, softphone included, SVI/TTS, supervision, clear console. We appreciated the fast portability and sovereign RGPD hosting. Competitive rates advertised, but not published.
On the other hand, in the field: variable support, response times, recurring incidents and some instabilities. No native CRM integrations listed. SLA and status page not communicated.
Here’s a summary of our strengths and limitations.
✅ Softphone included and VoIP HD calls (Kavkom also offers webphone and mobile apps)
✅ IVR with Text-To-Speech and queues (Kavkom offers IVR and adds predictive dialer)
✅ Portability rated fast in customer feedback (Kavkom activates as fast, pro rata with no commitment)
✅ Clear web console to manage numbers, rules and queues (comparable ergonomics at Kavkom)
✅ Unlimited calls to 40 countries advertised (at Kavkom, unlimited FR/US/CA at €30 and Worldwide on quote)
✅ Sovereign hosting, TLS/SRTP encryption, RGPD (Kavkom is also encrypted and RGPD compliant)
❌ Highly variable support, sometimes long lead times depending on opinions (Kavkom emphasizes human support).
❌ Incidents and outages reported, slow resolution for some (SLA not published, no status page).
❌ Non-public prices and limited budget readability (Kavkom from €10 ex VAT, unlimited FR/US/CA from €30).
❌ Native CRM integrations not listed (Kavkom integrates Salesforce, HubSpot, Zoho, Pipedrive, Zendesk)
❌ No predictive dialer or call robot for campaigns (present at Kavkom)
❌ Compliance framework not publicly detailed: DPA not available, SSO/MFA not documented (Kavkom communicates RGPD and rights management).
❌ Limited onboarding: assisted migration absent, support during office hours (Kavkom offers configuration help and training).
Kavkom overcomes OVH Telecom’s weak points. You’ll benefit from responsive French-speaking support, clear rates starting at €10 ex-VAT with unlimited FR/US/CA at €30, and a no-commitment pro rata commissioning. On the productivity side, native CRM integrations and predictive dialer accelerate your teams. Secure cloud infrastructure and supervision reduce incidents and downtime.
✅ Responsive human support and assisted onboarding
✅ Public and readable pricing from €10 excl. VAT
✅ Resilient cloud infrastructure and real-time supervision
✅ Native integrations Salesforce, HubSpot, Zoho, Pipedrive, Zendesk
✅ Predictive dialer and call robot for campaigns
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Custom demo
Let’s say you run a support team or a call center, and you need to keep your telephony running smoothly. OVH Télécom seems a serious choice. Before committing yourself, here’s a look at the reviews published by their customers on Google, Trustpilot and Capterra. The aim is simple: to understand what works, what doesn’t, and what this means in practical terms for your organization.
Out of 30 reviews analyzed, the balance is negative: 10 positive, 5 mixed, 15 negative. Feedback is mixed: some highlight the good value for money, intuitive console and rapid portability. Many also praise responsive support when it’s available.
On the other hand, many report support that is difficult to reach, long lead times and recurring technical incidents. Variability of experience is a central theme, with notable differences between customers.
“Customer service is very responsive and professional. OVH Telecom helped me resolve a complex configuration quickly.” – Google
“No responsiveness, incompetent customer service and repeated malfunctions.” – Trustpilot
“Interesting offer with good value for money, but support quality and service stability can vary. ” – Capterra
Operationally, this means two things. One, onboarding and day-to-day operations can go smoothly if you get the right combination of support + stability. Two, you need to anticipate workarounds for periods of slow support or incidents, especially if your business is sensitive to outages or if you have multiple sites.
The reviews do not list detailed pricing schedules. The prevailing perception is of a competitive price for all the basic features of cloud telephony. No feedback mentions hidden fees, onerous commitments, or specific volume discounts.
What users are saying, in essence, is that the price/performance ratio is considered favorable when the service is stable and support is responsive. On the other hand, the equation quickly deteriorates when tickets drag on or incidents are repeated, even if the price is attractive. In other words, the perceived cost is not just a question of the invoice, but of the cost of downtime and time lost in the field.
“Competitive price, but variable service.” – Capterra
If you adjust licenses according to the season, there’s no notice about how easy it is to increase or reduce licenses by the month, or about set-up or termination fees. This is a point to be validated contractually if your team moves frequently.
Users highlight several positive features of the VoIP core. These include efficient call management, an intuitive web console, practical features such as voice reception (interactive voice server) and a product perceived as stable by certain technical profiles. Number portability is also cited as fast.
“The value for money is very good. Management via the web console is intuitive and features like voice reception are practical.” – Google
“OVH Telecom offers a stable solution, with good call handling and rapid number portability. ” – Capterra
Opinions do not necessarily list missing functions, but point to repeated malfunctions and connection instabilities. For a manager, this means two concrete impacts. Firstly, training and the daily routine of agents can remain fluid when the interface is simple and the welcome scenarios work. Secondly, productivity plummets as soon as outages or slowdowns appear and are not quickly resolved.
The opinions analyzed do not comment on security in the strict sense of VoIP (encryption, MFA, SSO, compliance). They do, however, point to points of operational fragility linked to connection instability and frequent technical incidents for some customers. Even if this is not pure security, the effect felt is close to operational risk.
“The connection is unstable, generating frequent outages and impacting communication.” – Google
In concrete terms, your teams will need to secure network access on the LAN and Internet sides, and provide a plan B in the event of an outage. The reviews do not mention any redundancy strategy or specific mechanism. The security perimeter therefore remains undocumented in the customer feedback.
The reviews don’t give any details on dashboards, real time, exports or an API. The only operational reading available concerns the web administration console, described as intuitive by some. This assessment suggests a quick grasp for day-to-day operations, but does not indicate the level of analytical depth for a manager tracking KPIs in fine detail.
“Management via the web console is intuitive.” – Google
If your day-to-day management is based on real-time KPIs, CSV exports and granular control by team, public notices are not enough to decide. You’ll need to test or request a targeted demonstration on these topics.
Most of the feedback refers to the rapid portability of existing numbers, which remains a key point when migrating. None of the reviews address the list of countries available, number types (geographic, mobile, toll-free) or fine selection by city/region.
“Fast number portability. – Capterra
For companies with multiple sites or opening local markets, the lack of information on coverage in public notices means that you need to check in advance the availability of the prefixes and cities you want, and the actual porting times for your opening times.
Support is the most polarizing topic. Many reviews tell of a responsive, professional team capable of resolving complex configurations quickly, or providing responsive after-sales service. At the same time, others speak of unreachable support, delays of several days, tickets that drag on and unresolved problems.
“Customer service is very responsive and professional.” – Google
“Long support waits and repeated technical incidents.” – Trustpilot
“Recurring problems and no adequate solution proposed.” – Trustpilot
The impact on your business is direct. An incident on a Monday morning can disorganize the queue, delay the processing of requests and generate lost revenue if the sales line is unavailable. Opinions highlight situations where resolution is slow. This calls for clear escalation processes, explicit SLAs and, where possible, network redundancy to limit exposure to outages.
We also read of more positive experiences over time, with a platform perceived as reliable and after-sales service responsive in the event of a glitch. Variability remains, however, from case to case.
“Reliable platform with good after-sales service.” – Trustpilot
The reviews analyzed make no mention of integrations with CRM or other third-party tools. There’s nothing about API openness, contact form pop-ups, automatic call escalation, or limitations related to plans. As it stands, it’s impossible to judge the depth of integration from these testimonials.
For a sales or support manager who wants to work from his CRM without double entry, this is a blind spot in public notices. You’ll need to check the availability of the connectors on which you depend, and their actual production capabilities, during a demonstration.
In view of the feedback received, OVH Télécom is perceived as a solution that can work well on a day-to-day basis when the configuration is stabilized and support responds quickly. Strengths cited include the attractive price, the intuitive web console, stability for certain profiles and rapid portability. Conversely, several reviews warned of support delays, recurring incidents and connection instability in certain situations.
Clearly, the reviews describe a service that can deliver correctly for many uses, but with a perceived variability in support responsiveness and network stability. This depends on your internal constraints, your degree of dependence on live calls, and your expectations regarding advanced control, which is still poorly documented in these testimonials.
OVH Télécom is relevant for “classic” business telephony: professional VoIP with IVR/TTS, intuitive admin console, portability deemed fast and unlimited calls to 40 countries. Organizations sensitive to data localization will appreciate the RGPD sovereign infrastructure. A good option if your needs are stable and focused on switchboarding and call management.
On the other hand, be careful if your business doesn’t tolerate interruptions: notices of variable support and incidents, unpublished SLAs, no status page. To be avoided if you demand native CRM integrations, advanced KPIs, readable public tariffs or highly assisted onboarding.
In these cases, Kavkom ticks all the boxes: clear pricing from €10 excl. tax (unlimited FR/US/CA at €30), responsive human support and onboarding, native CRM integrations (Salesforce, HubSpot, Zoho, Pipedrive, Zendesk), plus predictive dialer and real-time supervision for productivity.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
