Our articles about Telephony

The gradual demise of the PSTN telephone network is forcing companies to rethink their communications infrastructure. Traditional lines are being replaced by Internet-based solutions. But

No surprise there. From Australia, a call from a foreign telephone number is often met with an immediate reflex: don’t pick up. Conversely, an Australian

You need to call 1,000 contacts in two days. Not in a month, now, or send a voicemail to 300 customers to confirm an appointment,

This is where theACD comes into its own.This functionality is sometimes misunderstood, even though it forms the core of call handling in professional environments. This

This step-by-step guide explains what a verified multipurpose number is, how it came about, how it works and how you can get one. And if

Over the past ten years, VoIP(Voice over Internet Protocol) has revolutionized the way we communicate. Businesses large and small are already using these digital calls