HubSpot CTI - Kavkom Integration
CRM - Customer Service
Couple Kavkom business telephony with your HubSpot CRM to boost your teams’ productivity and track customers throughout their call. The data generated by your telephony activity is automatically synchronized in HubSpot, directly from your communications platform. API integration enables automatic feedback of customer records, boosting the efficiency of your teams.
The data generated by your telephone activity is automatically synchronized in HubSpot, opening the way to extensive potential, such as the automation of prospecting processes or the optimization of call follow-up – a precious gain in flexibility and productivity!
Kavkom, your VoIP ally coupled with HubSpot
If you’re a HubSpot customer looking for a professional communications solution, we’ve got the answer: Kavkom. As a HubSpot integrator, Kavkom offers a complete and powerful solution to optimize your communications and improve your productivity. We understand the importance of having an efficient, reliable communications system to support your sales and customer service efforts.
Save your time for what truly matters
Increase productivity by integrating Kavkom with HubSpot. Telephony fully integrated with the HubSpot ecosystem simplifies your teams’ day-to-day tasks. Thanks to tools like Click to Dial and integration with solutions like Kavkom, your agents can manage inbound and outbound calls more efficiently.
The benefits of VoIP telephony for your CRM system
The integration of Kavkom Predictive Dialer and Kavkom Phone System with HubSpot creates a powerful synergy for your call management and sales performance. Thanks to this integration, you can measure the key performance indicators (KPIs) of your calls and users accurately and in depth. This gives you a clear view of your team’s performance and helps you identify areas for improvement. You can measure metrics such as the number of calls made, average call duration, call conversion rate, leads generated, and so on.
This information helps you evaluate the effectiveness of your call campaigns, identify opportunities for improvement and optimize your communication strategies. With CTI integration, receive calls directly from your CRM and manage your workflows more efficiently.
Analyzed: Call Transcriptions
Conversation Intelligence (CI) lets you transcribe and analyze recordings. So you can coach your team more effectively, and extract valuable customer information from recordings and transcripts. You can identify trends, extract insights and optimize your sales and customer service processes.
This functionality helps you to better understand your customers, improve sales performance and deliver an exceptional customer experience. Integration with HubSpot enables these transcripts to be stored and analyzed directly in the CRM, providing a complete view of customer interactions.
Productivity: Click to Call
With Click to Call, you no longer need to manually dial phone numbers or switch between applications to make calls. Simply click on the phone number in HubSpot to initiate the call instantly from your device, whether computer or cell phone. What’s more, click-to-call integration with HubSpot enables automatic synchronization of call information.
This means you can automatically record call details, including duration, notes and other relevant information, directly in HubSpot. This information is invaluable for tracking contact interactions and communication history. Integration with call management systems such as Samespace CTI increases efficiency and productivity.
Reviewed: Call Statistics
View and analyze all your teams’ call data from the familiar HubSpot interface. You have all the information you need to assess performance and manage your employees to improve productivity.
Call statistics include data on inbound and outbound calls, call duration, and conversion rates. With advanced analysis tools, you can optimize your marketing and customer service campaigns.
Efficiency: Transfer, Recordings, Listening
With the ability to listen to and download call recordings, our Kavkom integration with HubSpot offers an essential feature: hot call transfer.
It enables you to easily transfer calls in progress to other members of your team, promoting better collaboration and rapid problem resolution. When you’re in communication with a customer or prospect, there may be times when you need the assistance of a colleague with greater expertise in a specific area, or a manager to make a decision. A simple click is all it takes to transfer the call to another member of your team. The transfer is seamless, with no interruption or loss of communication. This hot call transfer feature, coupled with call recording, enables optimal customer relationship management.
Customer Feedback
“With cutting-edge VoIP calling software, a reliable business phone line, an intuitive mobile app and advanced call tracking, Kavkom has propelled our company to greater responsiveness, quality management and optimal customer satisfaction. We made the right choice with Kavkom to stay in pole position in our industry.”
Ghislain Houze-Marconnet
President @ Speed Glass
“Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, customized switchboards and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
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