Keyyo: customer reviews deciphered for high-performance VoIP telephony
Business telephony is evolving rapidly. Keyyo, an established VoIP player, is the subject of numerous customer reviews. But what do these reviews really reveal? Between satisfaction and points for improvement, let’s explore the strengths and weaknesses of this solution objectively.
This analysis will help you assess whether Keyyo really meets your needs, or whether other alternatives might be better suited to your business.
Key facts about Keyyo and its services
Introducing Keyyo and its VoIP offering
Keyyo has been active in the business telephony market for many years. The company offers a VoIP telephony service including a virtual switchboard and Internet connection options.
Following its acquisition by Bouygues Telecom Entreprises in 2019, Keyyo has expanded its offering to include fixed and mobile telephony solutions.
Key features include :
- High-speed or fiber-optic Internet access
- Virtual landlines
- A pro box for call management
- Mobility options with SIM cards
However, it is important to note that some advanced features, such as an integrated collaborative tool or a high-performance call center system, seem to be lacking or are less developed than with other market players such as Kavkom.
The benefits of VoIP telephony for businesses
VoIP telephony offers many benefits to professionals, but the experience can vary depending on the provider chosen. Here are the potential benefits, taking into account information about Keyyo :
- Simplicity: Keyyo emphasizes that the customer area is quick and intuitive to use. However, some users may find that other solutions, such as Kavkom, offer an even more user-friendly interface.
- All-in-one solution: Keyyo makes it easy to manage your telecom solution. Nevertheless, it’s important to compare with other offers on the market to make sure you get all the features your business needs.
- Proximity: Keyyo advertises dedicated customer service that is 100% based in France. This is a plus, but you need to check the responsiveness and quality of support, as some customer reviews mention difficulties in this area.
- Autonomy: Settings can be adjusted at any time, according to Keyyo. This flexibility is appreciated, but make sure that the interface is intuitive enough to make these adjustments without difficulty.
- Reliability: Keyyo claims to have a secure, 24/7 supervised network. However, it is wise to compare availability rates and security measures with other providers such as Kavkom, which may offer more robust guarantees.
- Collaboration: Keyyo offers collaborative tools such as Keyyo Connect and Keyyo Visio. Although developed in-house, it’s important to check whether they fully meet your needs, or whether other solutions on the market offer more advanced functionalities.
While Keyyo offers these advantages, it’s crucial to compare carefully with other VoIP providers, such as Kavkom, to ensure you get the most suitable, high-performance solution for your business.
Detailed analysis of Keyyo customer reviews
User-favorite highlights
Customer reviews on Trustpilot reveal several aspects of Keyyo that are appreciated:
- Responsive customer service : Many users praise the availability and professionalism of the support team.
- Personalized support: Customers appreciate the help they receive in setting up and getting to grips with the tools.
- VoIP telephony quality: Few outages are reported, which is a positive point.
- Management interface: Some users describe the customer area as intuitive.
However, it’s important to note that these benefits are not unique to Keyyo. Companies like Kavkom also offer responsive customer service, personalized support and reliable VoIP telephony.
What’s more, Kavkom stands out for :
- More advanced collaborative tools, natively integrated into the solution
- A high-performance call center system, not included in Keyyo’s offering
- An even more intuitive and comprehensive management interface
Although Keyyo satisfies many customers, it’s crucial to assess whether their services fully meet your specific needs, particularly in terms of advanced features and scalability.
Areas for improvement
Although Keyyo receives positive feedback, many customers report recurring problems that need to be addressed:
- Service instability : Many users report frequent phone and Internet outages, seriously disrupting their business activities.
- Poor customer support : Despite promises of responsive customer service, many reviews point to long response times and a lack of follow-up on reported problems.
- Complex installation process : Delays and complications during installation, especially for fiber, are frequently cited as a source of frustration.
- Unclear invoicing: Some customers complain of unclear invoices, or even unjustified direct debits after termination.
- Binding commitment : The 36-month contract is perceived as too long, especially in view of the dysfunctions encountered.
These points underline the importance of choosing a reliable and transparent VoIP provider. Alternatives like Kavkom stand out for :
- Superior service stability, essential for business continuity.
- Responsive, efficient customer support, with personalized problem tracking.
- Optimized installation processes and on-time delivery.
- Clear invoicing and flexible contract terms.
Before committing yourself, it’s crucial to carefully evaluate these aspects to choose a solution tailored to your specific needs and avoid the inconveniences reported by some Keyyo customers.
Keyyo vs. competitors: what users say
Keyyo versus Kavkom: strengths and weaknesses
An analysis of Keyyo and Kavkom offers and user feedback reveals significant differences:
- Pricing :
- Keyyo: Entry-level offer at €9.90 ex. VAT/month, but limited to 2h of calls to landlines in France.
- Kavkom: Basic offer at €10 excl. tax/month, slightly more expensive but including unlimited incoming calls.
- Intermediate offers :
- Keyyo: Pack Pro Fixe Médium at €19.90/month plus VAT, with unlimited calls to landlines and mobiles in France.
- Kavkom: Plus offer at €30/month plus VAT, more expensive but including unlimited calls to France, the USA and Canada.
- Contractual flexibility :
- Keyyo: Offers both commitment and noncommitment options, with additional charges for noncommitment options.
- Kavkom: No minimum commitment, offering customers greater flexibility.
- International coverage :
- Keyyo: The Maxi offer (€24.90 excl. VAT/month) includes calls to 201 international destinations.
- Kavkom: The Pro offer (on quotation) includes unlimited worldwide calls.
- Additional features :
- Keyyo: Includes options such as videoconferencing and instant messaging in its Maxi offer.
- Kavkom: Emphasizes CRM integration and advanced call center features in all its offerings.
- User feedback :
- Keyyo: Reviews are mixed, with praise for ease of use but criticism of service stability and customer support.
- Kavkom: Although less well-known, seems to offer better value for money and more responsive customer support according to available feedback.
Keyyo offers a broader range of products at attractive entry-level prices, but Kavkom seems to offer more advanced features and greater contractual flexibility. The choice between the two will depend on the company’s specific needs, notably in terms of international call volume and advanced feature requirements.
Keyyo vs RingOver: what’s the right choice for your business?
An analysis of the offers and feedback from users reveals significant differences between Keyyo and RingOver, which may influence your choice of VoIP solution:
- Pricing :
- Keyyo: Entry-level offer at €9.90 ex. VAT/month (Pack Pro Fixe Mini), with a range up to €24.90 ex. VAT/month (Pack Pro Fixe Maxi).
- RingOver: Starts at €21 excl. tax/month (Smart offer), with offers up to €54 excl. tax/month (Advanced offer).
- Calls included :
- Keyyo: Basic offer includes 2h of calls to landlines in France, Maxi offer includes unlimited calls to 201 destinations.
- RingOver: All offers include unlimited calls to 110 destinations.
- Contractual flexibility :
- Keyyo: Offers both commitment and noncommitment options, with additional charges for noncommitment options.
- RingOver: Does not explicitly mention the commitment period in the information provided.
- Features :
- Keyyo: offers advanced features such as videoconferencing and instant messaging in its Maxi offering.
- RingOver: Offers advanced features such as Power Dialer and SMS campaigns in its premium packages.
- Integrations :
- Keyyo: Microsoft Teams integration.
- RingOver: Offers CRM integrations from its Business package, with more options in the Advanced package.
- Support and set-up :
- Keyyo: Personalized support and easy deployment.
- RingOver: Highlights its ease of use and set-up, with customer support generally rated highly.
- User feedback :
- Keyyo: Mixed reviews, with praise for simplicity but criticism of stability and support.
- RingOver: Generally well rated for its user interface and functionality, but some users report occasional problems.
In conclusion, Keyyo offers lower rates for its entry-level package, which may suit small businesses with limited needs. RingOver, although more expensive, offers more comprehensive packages right from the basic package, which may be advantageous for companies needing regular international calls and advanced features.
The choice between Keyyo and RingOver will therefore depend mainly on your specific needs in terms of call volume, international destinations, advanced features required, and of course your budget. Companies favoring flexibility and advanced features might lean towards RingOver, while those looking for a more economical solution with basic needs might prefer Keyyo.
Keyyo vs Aircall: which solution is right for your business?
An analysis of the offers and user feedback reveals significant differences between Keyyo and Aircall:
- Pricing :
- Keyyo: Offers from €9.90 ex-VAT/month (Pack Pro Fixe Mini) to €24.90 ex-VAT/month (Pack Pro Fixe Maxi).
- Aircall: Offers start at €40 ex. VAT/month (Essentials) and go up to €70 ex. VAT/month (Professional), with a Custom offer available on request.
- Calls included :
- Keyyo: Basic offer includes 2h of calls to landlines in France, Maxi offer includes unlimited calls to 201 destinations.
- Aircall: Essentials offer includes 1000 min/user/month of national calls, Professional offer unlimited national calls.
- Commitment and flexibility:
- Keyyo: Offers both commitment and noncommitment options, with additional charges for noncommitment options.
- Aircall: Doesn’t explicitly mention a commitment period, but imposes a minimum of 3 licenses on its basic offers.
- Advanced features :
- Keyyo: Features such as videoconferencing and instant messaging in its Maxi offering.
- Aircall: Offers advanced features such as Power Dialer, intelligent routing and advanced statistics in its superior offerings.
- Integrations :
- Keyyo: Highlights its integration with Microsoft Teams.
- Aircall: Native integration with Salesforce, starting with the Professional offer, and many other CRM integrations.
- Support and set-up :
- Keyyo: Emphasizes personalized support and ease of deployment.
- Aircall: Highlights its ease of installation and Custom onboarding.
- User feedback :
- Keyyo: Mixed reviews, with praise for simplicity but criticism of stability and support.
- Aircall: Generally well rated for its features and interface, but some users report occasional call quality problems.
In conclusion, Keyyo is positioned as a more economical solution, particularly suited to small businesses with basic telephony needs. Its lower rates and entry-level offering can be attractive for limited budgets.
Aircall, although more expensive, is a more comprehensive, call center-oriented solution. Its advanced features and numerous integrations make it a potentially more suitable choice for companies with significant call management and data analysis needs.
The choice between Keyyo and Aircall will depend mainly on :
- Company size and number of users (Aircall requires a minimum of 3 licenses)
- Your needs for advanced functionalities (call center, CRM integration, etc.)
- Your budget (Keyyo is significantly cheaper)
- The importance you place on analysis and productivity tools
Companies looking for a simple, cost-effective solution may prefer Keyyo, while those requiring a robust call center platform with advanced features may prefer Aircall, despite its higher cost.
Criteria | Keyyo | Aircall | RingOver | Kavkom |
Basic offer | 9.90/month (Pack Pro Fixe Mini) | 40/month (Essentials) | 21/month (Smart) | 10/month (Basic) |
Premium offer | 24.90/month (Pack Pro Fixe Maxi) | 70/month (Professional) | 54/month (Advanced) | 100 excl. VAT/month (Plus) |
Calls included (basic offer) | 2h to landlines in France | 1000 min/user/month (national) | Unlimited to 110 destinations | Unlimited incoming calls |
Calls included (premium offer) | Unlimited to 201 destinations | Unlimited national | Unlimited to 110 destinations | Unlimited France, USA, Canada and over 50 countries |
Commitment | Options with and without commitment | No minimum commitment | No minimum commitment | No minimum commitment |
Advanced features | Videoconferencing, instant messaging (Maxi) | Power Dialer, intelligent routing, advanced statistics | Power Dialer, SMS campaigns, call scripts | Hybrid CRM, call prediction, call robot |
Key integrations | Microsoft Teams | Salesforce, numerous CRM integrations | Multiple CRM integrations | Zapier, Zoho, HubSpot, Pipedrive, Salesforce |
Highlights | Low prices, simplicity | Call center functionality, analytics | User interface, functionalities | Flexibility, including advanced features |
Weak points | Service stability (according to advice) | High price, call quality sometimes criticized Minimum 3 licenses | Higher rates than Keyyo | Less well known on the market |
Practical guide: choosing the right VoIP solution with Keyyo
Checklist: key criteria for evaluating Keyyo’s offer
When evaluating a VoIP solution like Keyyo, it’s crucial to consider several criteria to ensure that it meets your specific needs. Here’s a checklist of essential points to consider:
- Prices and packages :
- Compare the different packages (Mini, Medium, Maxi at Keyyo)
- Evaluate value for money based on your call requirements
- Check for potential hidden charges (activation fees, cancellation fees)
- Contractual flexibility :
- Examine your options with and without commitment
- Compare the long-term costs of the two options
- Call coverage :
- Make sure that destinations you call frequently are included
- Check rates for out-of-package destinations
- Features included :
- List the features that are essential to your business (e.g. IVR, call transfer, conferencing)
- Check whether advanced features such as videoconferencing are required
- Integrations :
- Ensure compatibility with your existing tools (e.g. CRM, Microsoft Teams)
- Assess ease of integration and potential costs
- Service quality :
- Search for user reviews on call quality and reliability
- Check uptime guarantees (SLA)
- Customer support :
- Review the support options available (phone, email, chat)
- Check support availability times
- Scalability :
- Make sure the solution can grow with your business
- Check how easy it is to add or delete lines
- Safety :
- Find out about the security measures in place (call encryption, fraud protection).
- Mobility and teleworking :
- Check the availability of mobile applications and softphones
- Ensure ease of use outside the office
- Equipment required:
- Determine whether you need to buy new IP phones
- Check compatibility with your existing equipment
- Free trial :
- Take advantage of the trial offer, if available, to test the service in real-life conditions.
- Take advantage of the trial offer, if available, to test the service in real-life conditions.
By carefully evaluating each of these points, you’ll be able to determine whether Keyyo’s offer, or any other VoIP solution, adequately meets your company’s needs. Don’t hesitate to compare with other providers to make the most informed choice possible.
What are the customer reviews for Keyyo?
- Trustpilot
- Overall rating: 3.6/5
- Number of reviews: 629
- Comment: Opinions are mixed, with a slightly positive trend.
- GoWork.FR
- Overall rating: 1.4/5
- Number of reviews: 24
- Comment: Reviews are generally negative, with criticism of customer service and the website.
- Custplace
- Overall rating: 4/5
- Number of reviews: 221
- Comment: The reviews are mostly positive, with praise for professionalism and responsiveness.
- Yellow Pages
- Overall rating: 1/5
- Number of reviews: 16
- Comment: The opinions are very negative, but the small number of opinions limits their representativeness.
- Glassdoor (employee reviews)
- Overall rating: 3.4/5
- Number of reviews: 13
- Comment: Employees’ opinions are mixed, with positive points about the atmosphere but criticism of the management.
- Indeed (employee reviews)
- Overall rating: 4/5
- Number of reviews: 3
- Comment: Opinions are positive, but the low number of reviews limits their representativeness.
Overall analysis: Reviews of Keyyo vary considerably from platform to platform. Sites specializing in company reviews such as Trustpilot and Custplace show rather positive ratings, while generalist platforms such as GoWork.FR and Pages Jaunes show lower ratings. Employee reviews are generally positive.
It’s important to note that the number of reviews varies greatly between platforms, which can affect the reliability of average ratings. Platforms with more reviews (such as Trustpilot and Custplace) can be considered more representative of the overall customer experience.
This disparity in reviews underlines the importance of consulting several sources and taking into account the context of each platform when assessing Keyyo’s reputation.
TrustPilot reviews
Trustpilot is one of the most recognized review platforms, offering an interesting insight into Keyyo’s customer experience. Here is a detailed analysis of the reviews on this platform:
- Overall rating: 3.6/5 stars
- Total number of reviews: 629
- Notes distribution:
- 5-star rating: 67
- 4 stars: 4% discount
- 3 stars: <1%
- 2 stars: <1%
- 1 star: 29
- Frequently mentioned positive points:
- Responsive customer service
- Professional contacts
- Quality of support during installation
- Effectiveness of proposed solutions
- Frequently cited negative points:
- Occasional technical problems
- Difficulties in cancelling
- Lack of follow-up on certain files
- Billing sometimes contested
- The company’s responsiveness:
- Keyyo responds to 85% of negative reviews
- Average response time is less than 2 days
- Recent developments:
- Recent reviews seem slightly more positive, suggesting efforts to improve on the part of the company.
- Notable comments:
- Many customers appreciate the flexibility of our offers
- The quality of technical support is often praised
- Some users report initial adaptation difficulties, but long-term satisfaction
- Sector comparison:
- The rating of 3.6/5 is in the upper middle range for the corporate telecommunications sector.
- Authenticity of reviews:
- Trustpilot indicates that Keyyo’s profile is “claimed”, which means that the company is actively involved in managing its reputation on the platform.
In conclusion, Trustpilot reviews of Keyyo present an overall positive image, with a strong polarization between very positive and very negative reviews. The company’s responsiveness to criticism and the large number of positive reviews are strong points. However, the technical and customer service problems mentioned in negative reviews should not be overlooked. This feedback provides a solid basis for potential customers to assess the reliability and quality of Keyyo’s services.
Custplace reviews
- Overall rating: 4/5 stars
- Total number of reviews: 221
- Grading:
- 5 stars: 70% discount
- 4 stars: 7% discount
- 3 stars: 1% discount
- 1 star: 22
- Frequently mentioned positive points:
- Professional staff
- Responsive customer service
- Quality of support during installation
- Effectiveness of proposed solutions
- Easy-to-use management space
- Frequently cited negative points:
- Billing problems (especially for fiber)
- Difficulties in cancelling
- Occasional technical problems
- The company’s responsiveness:
- Keyyo responds to most reviews, both positive and negative
- Responses are usually personalized and signed by a team member.
- Notable comments:
- Many customers appreciate the availability and competence of our dedicated contacts
- The quality of technical support is often praised
- Some users report good adaptation to their company’s specific needs
- Recent developments:
- Recent reviews seem to be mostly positive, suggesting a continuous improvement of the service
- Authenticity of reviews:
- The page is certified by Custplace, indicating Keyyo’s commitment to managing its reputation on the platform.
- The page is certified by Custplace, indicating Keyyo’s commitment to managing its reputation on the platform.
In conclusion, the reviews on Custplace present an overall positive image of Keyyo, with a high proportion of very favorable reviews. Customer service, professionalism and the quality of the solutions offered are particularly appreciated. However, the negative reviews, although fewer in number, highlight billing problems and technical difficulties that merit attention. Keyyo’s responsiveness in handling reviews is a positive point, demonstrating the company’s commitment to customer satisfaction.
Frequently asked questions about Keyyo
Any other questions?
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What are the customer reviews for Keyyo?
Customer reviews of Keyyo are generally positive, with an average rating of 4/5 on several platforms. Numerous testimonials underline user satisfaction, particularly with customer service and the quality of solutions. Many recommend Keyyo for its reliability and professionalism. However, there are also a few negative comments, mainly linked to billing problems or technical difficulties. Overall, the customer experience is positive, but it’s advisable to read the reviews carefully before committing yourself.
What are Keyyo's services and features?
Keyyo offers a complete range of telecommunications services for businesses:
- Professional VoIP telephony
- Fiber and ADSL Internet access
- Mobile solutions
- Virtual switchboard
- Video conferencing tools
- Integrated CRM
- Unified messaging
- Mobile applications and collaborative tools
- Detailed, customizable invoicing
What are Keyyo's rates and subscriptions?
Keyyo rates vary according to the services chosen:
- Fixed telephony offers from €9.90 excl. tax/month
- Business mobile packages from €9.90 excl. tax/month
- Fibre Internet subscriptions from €29.90 excl. tax/month
- 12 to 36-month commitment depending on offer
- Monthly or annual payment options
- Activation fee varies by service
- Detailed invoice available online
We recommend that you request a customized quote to obtain the exact cost for your needs.
How do I contact Keyyo customer service?
Keyyo customer service can be reached through several channels:
- By telephone on 0 805 030 030 (free call)
- By e-mail using the contact form on the website
- Via a ticket system in the customer area
- The average response time is 24 to 48 hours.
- Customer reviews generally praise support responsiveness
- Technical assistance available 24/7
How good is the Keyyo network?
The quality of the Keyyo network is generally considered to be good:
- Fiber connections with speeds up to 1 Gb/s
- ADSL coverage throughout France
- Mobile network based on Bouygues Telecom infrastructure
- Overall stability of connections, with few outages reported
- Performance tailored to professional needs
- Some occasional outages mentioned in certain notices
How do I install and configure Keyyo?
Installing and setting up Keyyo usually involves several steps:
- Account activation after subscription
- Hardware configuration (IP phones, box, etc.)
- Virtual switchboard settings via online interface
- Installation of mobile applications and software
- Configuration of advanced functions (messaging, CRM, etc.)
Keyyo provides detailed guides and technical support to facilitate installation. In some cases, a technician can be dispatched on site for installation, particularly for fiber.
In conclusion, although Keyyo, a subsidiary of Bouygues Telecom Entreprises, has established a certain reputation in the field of business telephony, customer reviews reveal a mixed picture.
Some employees and site managers express their confidence and satisfaction, underlining the seriousness of the company and the quality of communication with their account managers. Positive comments are made about Keyyo Phone and the installation of fiber, with customers leaving grateful comments, using expressions like “big thanks” to praise the work of the technical teams.
However, other Internet users modify their opinions to express their dissatisfaction, particularly on subjects such as fixed-line migration, billing (“pay and pay again”), or the lack of solutions to their problems.
Some strongly advise against this service, citing difficulties with technical support or situations where “no one seems willing” to respond to their requests. Negative comments also point to problems with upgrades, SIM cards, or features that “don’t exist at Keyyo”.
Faced with these contrasting returns, it’s important to consider alternatives such as Kavkom. Although less well-known than giants such as Orange or Bouygues, this company stands out for its innovative approach and flexibility. Kavkom offers VoIP telephony and integrated CRM solutions that respond directly to the needs expressed by many dissatisfied Keyyo customers.
Kavkom stands out for :
- A personalized customer relationship, where each company is treated as a true partner.
- State-of-the-art, regularly updated technical solutions.
- Transparent invoicing, avoiding financial surprises.
- Contractual flexibility, with no binding commitments.
- A responsive technical service, trained to respond efficiently to requests.
For companies looking for a reliable operator for their telephony and communications, Kavkom represents a serious alternative to consider.
Whether you’re a small business or a large enterprise with a substantial turnover, Kavkom offers solutions tailored to your needs, without the disadvantages sometimes reported with Keyyo.
At the end of the day, the choice of a business telephony service provider has to be made by carefully weighing up the pros and cons. While opinions on Keyyo are divided, Kavkom is striving to meet the unmet expectations of the market, offering a promising alternative for companies demanding quality of service and innovation.
