A solution for everyone: Kavkom's adaptability to every type of team
A solution for everyone: Kavkom’s flexibility for every industry. Discover seamless integration with a multitude of business tools and unprecedented adaptability, supported by VoIP technology for optimal communication.
Why choose VoIP telephony for your business?
Cost reduction
VoIP technology significantly reduces communication costs, especially for international and inter-site calls. Unlike a traditional telephone system, VoIP uses the Internet connection, whether via fiber optics or DSL, to route calls, thus eliminating the high costs associated with traditional landline telephones. By opting for a VoIP solution, businesses can make significant savings on their telecoms bills, which is particularly advantageous for long-distance calls and frequent communications. What’s more, with unlimited VoIP services, costs are kept under control, offering a significant pricing advantage.
Flexibility and scalability
The flexibility of VoIP telephony makes it easy for businesses to adapt as they grow. With a VoIP telephony system, telephone lines can be quickly added or removed as required. This scalability is essential for growing businesses that need to manage increasing numbers of users and calls. What’s more, VoIP offers the possibility of using SIP phones and mobile applications to stay connected, whether you’re in the office or on the move, without requiring expensive or complex equipment to set up. Simplified implementation and the absence of hardware restrictions mean that integration is fast and efficient.
Integration with existing tools
VoIP telephony integrates easily with business management software such as CRM and ERP. This enables centralized, optimized management of customer interactions. Kavkom, for example, is compatible with tools such as Salesforce, HubSpot, Zoho, and collaboration platforms like Slack. Thanks to our open API, you can connect your VoIP phone system to various business tools, automate processes, and improve customer relationship management. This seamless integration helps maximize team performance by centralizing all communications and providing a comprehensive dashboard for real-time monitoring. Kavkom’s professional VoIP services guarantee seamless interconnection with your existing tools.
A customized solution for every need with Kavkom
Customization and integration for all teams
Adapt Kavkom to all your business tools. Whether you work in sales, customer service, HR or finance, our open API facilitates seamless integration. Automate your processes and efficiently manage your call activities with solutions such as Salesforce and Zendesk, to maximize your teams’ performance. By using SIP phones and VoIP systems, each team can customize its workflow to precisely meet its specific needs. Companies can also benefit from cloud telephony for seamless communications management.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Dov Dahan
Co-founder @ Formideo
Teams in direct contact with customers
Increase the efficiency of your customer interactions with advanced tools for better customer relationship management. Customer-facing teams can use features such as VoIP (Voice Over Internet Protocol) voicemail, call forwarding, and business hours management to deliver high-quality service. Kavkom’s VoIP solutions optimize every customer interaction, improving satisfaction and loyalty. Thanks to Voice over IP (VoIP), communications are clearer and more reliable.
- Directors :
Analyze and track your teams’ performance to make informed strategic decisions, thanks to detailed analysis tools. Administrators can also benefit from real-time performance reports, accessible via an intuitive dashboard. - Back-office teams :
Provide back-office teams with the functionality they need, such as voicemail, call forwarding and business hours management. Back-office teams can use cloud telephony to ensure maximum availability and continuity of operations.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Smooth collaboration within the team
Facilitate productivity with collaborative functions, shared to-do lists, and efficient management of missed calls and voicemails. Kavkom enables precise call routing thanks to an intuitive IVR and advanced call transfer rules. Teams can effortlessly collaborate, share notes and assign tasks, ensuring continuity of customer service and rapid problem resolution. Using VoIP gateways, calls can be intelligently routed for maximum efficiency.
Constant connectivity, at work and at home
Use Kavkom mobile and desktop applications to keep your teams connected anywhere, without expensive equipment. With VoIP telephony and an Internet connection, your employees can access all the features of their telephone system, whether in the office or at home. Advanced statistics provide a complete overview of performance, facilitating strategic decision-making and continuous optimization of service quality. VoIP connectivity guarantees maximum availability and security, essential for business communications.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Key features of Kavkom VoIP telephony
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Response (IVR) allows you to direct calls to the right departments or contacts, thanks to an interactive voice menu. The IVR’s customization options enable you to adapt the menu to your company’s specific needs, guaranteeing more efficient call management and greater customer satisfaction. Thanks to this technology, callers can easily navigate through the various departments, enhancing their experience and reducing waiting times. IVR, combined with a VoIP system, delivers superior quality of service.
Call recording and monitoring
Call recording is essential to ensure communication quality and compliance. Kavkom offers advanced monitoring tools to analyze agent performance in real time. These features are particularly useful for training employees and ensuring that quality standards are met. Recordings can also be used to resolve disputes or improve internal processes. VoIP call recording ensures complete documentation of customer interactions.
Click to Call functionality
Kavkom’s Click to Call functionality enables calls to be initiated directly from a browser or application, simplifying customer contact. This feature improves team efficiency by reducing the time needed to initiate a call. By integrating Click to Call with your CRM and customer relationship management tools, your agents can quickly access customer information and provide personalized service with a single click.
Predictive Dialer
Kavkom’s advanced predictive dialing optimizes conversation time and reduces waiting times, which is particularly beneficial for prospecting campaigns. By automating outbound calls, this solution enables agents to maximize their talk time with prospects and customers, increasing campaign effectiveness and conversion rates. Predictive Dialer also analyzes data in real time to adjust call cadence, ensuring optimal use of resources. Integrate this unique Kavkom feature with your VoIP system for maximum performance.
Call recording and transcription
This feature enables calls to be recorded and automatically transcribed. It is ideal for agent coaching, conversation monitoring and regulatory compliance. IT managers can guarantee the quality of interactions and use transcripts to analyze performance and train new agents.
What’s more, automatic transcription makes it easy to document and analyze calls for better decision-making.
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Server directs callers to the right department or contact person via an interactive voice menu, enhancing the customer experience and reducing waiting times. This feature enables IT managers to configure advanced routing options to better manage incoming calls.
Use this professional telephony solution to give your customers the best possible welcome and simplify call management.
Call barring
Intercept an incoming call on a colleague’s vacant extension with ease. Simply increase your reactivity and never miss a call.
Double call
Easily manage two conversations simultaneously to optimize your efficiency and responsiveness.
Discreet listening and call whispering
Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.
Detailed call log
Keep a history of all your calls and find them easily by date, status, user, direction…
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls, whether from your cell phone or IP phone system.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Kavkom benefits and integrations for optimum management
A solution for all company sizes
Kavkom customer service software is designed to meet the needs of companies of all sizes, from small businesses to large organizations.
Our solution offers complete omnichannel management, integrating various communication channels such as phone calls, emails, live chat, and social networks.
Thanks to our intuitive interface, you can easily manage tickets and customer queries, while benefiting from detailed tracking of interactions. This flexibility enables each company to optimize its communication operations according to its size and specific needs. Companies can therefore benefit from a scalable VoIP solution that adapts to their requirements.
Versatile integrations
Our customers particularly appreciate the flexibility and possibilities offered by Kavkom. In fact, our software integrates perfectly with numerous management and CRM tools such as Salesforce, HubSpot, and Zoho, as well as customer support platforms such as Zendesk, Freshdesk, Intercom, and LiveChat.
We also offer integrations with instant messaging tools such as Slack, chatbot solutions such as Crisp and iAdvize, and project management tools such as Jira. These integrations enable all customer interactions to be centralized, improving operational efficiency and customer satisfaction. Kavkom’s VoIP services integrate seamlessly with these tools to provide a complete communications solution.
Collaboration and performance
Kavkom facilitates collaboration between teams with features such as note sharing, automatic ticket assignment and queue management. Managers can monitor performance in real time thanks to our dynamic dashboard, and evaluate KPIs to identify their team’s strengths and weaknesses.
What’s more, our solution includes advanced reporting tools to analyze call numbers, resolution rates and customer satisfaction. This helps to optimize internal processes and ensure high-quality service. With VoIP gateways and cloud solutions, Kavkom offers seamless collaboration between teams.
Customization and automation
For companies looking to personalize their customer service, Kavkom offers infinite possibilities. You can create predefined customer paths, configure automatic rules for call routing, and personalize greetings according to the communication channel used.
Our platform also supports chat widgets integrated into your website, enabling instant interaction with your visitors. Automated workflows and communication processes guarantee a smooth and efficient customer experience. By integrating virtual phone numbers and VoIP solutions, companies can offer optimal personalization and automation.
Flexible pricing options
Kavkom offers different pricing options to suit all budgets, including a free version to discover our features without commitment. Our paid plans offer advanced features for optimal customer service management, such as real-time tracking, call recording, and integrations with CRM and instant messaging tools.
Our support team is available to help you every step of the way, ensuring a smooth transition to our solution.
Whether you’re a small business or a large organization, Kavkom is the ideal tool for improving your customer relations and increasing customer satisfaction. With flexible pricing, you can choose a plan to suit your needs, whether for unlimited use as an annual package, or monthly with no commitment.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Frequently asked questions about business VoIP telephony
What are the main features of Kavkom VoIP telephony?
Kavkom offers a full range of features, including Interactive Voice Response (IVR), call recording and monitoring, Click to Call functionality, and predictive dialing.
Our solution is designed to integrate all communication channels (calls, emails, live chat, social networks) and offer seamless omnichannel management. These functionalities enable us to centralize the management of customer interactions, improve service quality and optimize team performance.
What’s more, Kavkom offers integration with scalable VoIP systems and SIP phones, guaranteeing maximum flexibility.
How does Kavkom VoIP telephony reduce communication costs?
VoIP telephony from Kavkom significantly reduces communication costs, especially for international and inter-site calls. By using the Internet for calls, companies can achieve significant savings over traditional telephone systems. This includes the reduction of long-distance charges and the elimination of costs associated with physical infrastructure. The flexibility of VoIP also makes it easy to adjust the number of lines to suit requirements, optimizing the telecom budget. With appropriate subscriptions, businesses can benefit from controlled rates and unlimited VoIP services.
Is it possible to work remotely with Kavkom's VoIP solution?
Yes, Kavkom is designed to offer maximum flexibility, enabling teams to work remotely while still having access to all communication and customer management tools. Our solution facilitates the management of decentralized teams and ensures fluid communication, no matter where your employees are located. With Kavkom’s mobile and desktop applications, your employees can make calls, access recordings and collaborate in real time, whether they’re in the office or working from home. VoIP connectivity ensures high-quality communication, even when traveling or teleworking.
How does Kavkom guarantee call quality and customer satisfaction?
Kavkom offers call recording and monitoring features to ensure quality communications. Our integrated CRM helps track customer interactions and deliver personalized service, improving customer satisfaction. Advanced reporting tools track performance and identify areas for improvement. Thanks to the quality of service provided by our VoIP infrastructure, companies can maintain high standards and respond effectively to their customers’ needs. Kavkom VoIP systems ensure clear, reliable audio transmission.
What tools can be integrated with Kavkom?
Kavkom integrates easily with numerous management and CRM tools like Salesforce, HubSpot, and Zoho, as well as customer support platforms like Zendesk, Freshdesk, Intercom, and LiveChat. We also offer integrations with instant messaging tools like Slack, chatbot solutions like Crisp and iAdvize, and project management tools like Jira. These integrations enable us to centralize all customer interactions, improving operational efficiency and customer satisfaction.
How can I try out Kavkom's VoIP solution before making a commitment?
Kavkom offers a free trial to test all the main features. You can register directly on our website to gain full access to our solution and see how it can transform your customer service. Our support team is available to guide you through the configuration process, ensuring a smooth transition to our VoIP solution. Take advantage of our trial period to evaluate the benefits of our cloud telephony and discover how our VoIP services can optimize your communications.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Ready to deploy VoIP telephony in your company?
Keep track of all your calls and easily retrieve them by date, status, user or call direction. Kavkom's detailed call logs centralize all communications information, making it easy to analyze and track customer interactions. Data is secure and can be consulted at any time for optimal management.
