Privacy Policy

Please read this privacy policy carefully to understand how your personal data is collected, processed and stored when you use the website and web application available from the Kavkom.com domain (hereinafter, collectively, ” Kavkom “).

Under the terms of this personal data protection policy, the party responsible for the processing, collection and processing of your personal data is KAVKOM FRANCE, a simplified joint stock company with a share capital of 5,000 euros, registered in the Paris Trade and Companies Register under number 845 151 067, whose registered office is located at 92 rue Jouffroy d’Abbans 75017 Paris (hereinafter referred to as “KAVKOM FRANCE”). we “, ” us “, ” our “).

You can reach us at any time via the Kavkom ” Contact us ” page or directly by email at contact@kavkom.com.

1. For what purposes and on what legal grounds do we collect your personal data?

We collect, process and store your personal data for the following purposes, and on the following legal grounds:

• When you contact us via our website, we will collect your personal data in order to contact you again, in particular by email and/or telephone, with the aim of presenting Kavkom to you and, if necessary, offering you a demonstration or a free trial of our application and services. All these communications will also be used to inform you of our commercial offers. The processing of your personal data is based on our legitimate interest in contacting you for marketing purposes.
• When we or our prospecting partners obtain your personal data (name, first name, email, organization, function) from legitimate online sources for the purpose of introducing you to Kavkom, our application and our services. by offering you a demonstration, if necessary, or by informing you of our commercial offers by e-mail and/or telephone. All these communications will also be used to inform you of our commercial offers. The processing of your personal data here is based either on your prior consent to be contacted in order to receive information on our services and commercial offers by one of our advisers, or on our legitimate interest in passing on our services and commercial offers to professionals who have been informed that their data would be used for this purpose at the time of the initial collection, and this, with the right to object.
• When you use the Kavkom web application, your personal data will be processed and stored to enable you to authenticate and access Kavkom services. This processing of your personal data is necessary for the performance of the contract concluded between the company to which you belong and our company when you decide to use Kavkom.
• As part of the administration of the Kavkom web application, we may also collect your personal data in order to send you emails confirming your registration, technical notifications and updates. The processing of your personal data is therefore also necessary for the performance of the contract concluded between the company to which you belong and our company when you decide to use Kavkom.
• In order to guarantee an adequate level of security for our solution, we may also collect your personal data in order to send you security alerts. The processing of your personal data is based on our legitimate interest in ensuring the security of our application.

2. Who will have access to your personal data?

Your personal data will only be accessible to authorized persons within our company and for the purposes strictly necessary to their respective missions (in particular our customer service, sales and technical departments).

We may also give access to your personal data to the following third-party recipients:

• The personal data we process about you will be stored on Amazon Web Services’ hosting infrastructure.
• We may also use the services of third-party service providers who may have access to your personal data stored on Kavkom in the course of their activities. The services provided by these service providers are necessary for the operation of Kavkom and the services we offer, in particular the service provider allowing you to send SMS messages via the Kavkom application.
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3. How will your data be hosted and stored?

As explained above, the personal data we process will be stored on Amazon Web Services’ hosting infrastructure. These infrastructures are located in Europe, more specifically in Paris, France.

All our other service providers who may have access to your personal data are located in the European Economic Area.

However, some of our technical teams who may have access to your personal data are located in Israel, a country which has been granted an adequacy decision by the European Commission establishing that it provides an adequate level of protection for personal data.

We ensure that users’ personal data is adequately and appropriately secured, and have taken the necessary precautions to preserve the security and confidentiality of the data and have it preserved by our host, and in particular to prevent it from being distorted, damaged or communicated to unauthorized persons. In the event of a security breach, you will be notified in strict compliance with applicable regulations.

Your connection and identification data will be anonymized by our company within one month of the deletion of your user account on Kavkom.

Your contact data may however be kept by our company for commercial prospecting purposes for a maximum of 3 years from your last contact with us, unless you object.

4. Exercising your rights

In accordance with European regulations on the protection of personal data, you have the following rights:

• A right of access enabling you at any time to find out whether or not your personal data is being processed by our services and, if so, to have access to said personal data and to the information required by law concerning the way in which said data is processed,
• A right of rectification allowing you to request that any inaccuracies concerning your personal data be corrected as soon as possible,
• A right to erasure, allowing you to request as soon as possible that your personal data be deleted when (i) their retention is no longer necessary for the purposes for which they were collected (ii) you have objected to the data being processed and therefore wish them to be deleted (iii) the data has been processed unlawfully ; (iv) the data must be deleted to comply with a legal obligation under either European Union or French law,
• A right to limit the processing of your personal data (i) when you contest the accuracy of the personal data collected during the period of time required to verify the accuracy of such data, (ii) when, following processing that has been established as non-compliant, you prefer the restriction of processing to the complete erasure of data (iii) where personal data is no longer necessary for the purposes of processing, but is still necessary for the establishment, exercise or defence of legal claims; (iv) if you have objected to the processing and would like the processing to be restricted for such time as is necessary to check whether the legitimate reason is justified,
• A right to portability enabling you to receive your personal data in a structured, commonly used and machine-readable format, or to request that this personal data be transmitted to another data controller, provided that this portability request relates to personal data that you have directly provided and that concerns you, and that this portability request does not infringe the rights and freedoms of third parties,
• A right to object to the processing of your personal data, in particular for the purposes of commercial canvassing, for reasons relating to your particular situation, in which case the processing in question will be terminated, unless there are legitimate and compelling reasons justifying its continuation in accordance with the applicable regulations,
• The right to define directives concerning the conservation, deletion and communication of your personal data after your death,
• If the processing of your personal data is based on your consent, you also have the right to withdraw this consent at any time.

These rights may be exercised by contacting us directly via the Kavkom ” Contact us ” page or directly by email at contact@kavkom.com.

Complaints concerning the use of your personal data may also be addressed to the Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX, France.