Voice Bot vs. IVR: understanding the differences to improve the customer experience
At every customer relations conference, new concepts emerge: AI, voice bots, chatbots, automation. And each tool promises to transform the way your customers contact you. But when it comes to making a concrete choice for your call center, the questions get overwhelming. Which technology really enhances the customer experience? Should you bet on artificial intelligence […]
How to migrate from your traditional PBX to a VoIP Cloud solution in 5 steps
Hybrid working, CRM tools and messaging applications have changed the way we communicate.While everything becomes mobile and connected, your switchboard remains frozen in the equipment room. This guide will help you understand why the PBX is reaching its limits, and how IP telephony (or VoIP PBX) can give your business back its flexibility.You’ll discover how […]
Complete guide: How to modernize your inbound call center services with the cloud
In call centers, this delay is felt every day. Agents juggle several software programs, still noting down information by hand, while customers grow impatient. Managers, for their part, struggle to monitor performance in real time or adjust priorities. What if modernization no longer meant endless technical projects, but rather telephony hosted entirely in the cloud? […]
The Complete Guide to Telephone ACD: 5 steps to optimize call distribution
However, automatic call distribution is now accessible to all businesses, thanks to cloud solutions. It’s already at the heart of the most powerful telephony systems: ACDs (Automatic Call Distributors). This guide explains how a telephone ACD works, and shows how it optimizes call management in a modern company. Points to remember : What is a […]
The 7 essential steps to transforming your telephone greeting: Examples and sample phrases
The good news is that setting up a warm, professional and efficient welcome isn’t magic. You have to learn. This guide offers 7 practical steps, illustrated with examples and phrases, to turn every call into a positive experience from the very first contact. Points to remember : What is a telephone reception and why is […]
