CRM and Phoning: synergy to boost your sales operations
A CRM, or customer relationship management software, is an essential tool for any company seeking to manage and optimize its interactions with customers and prospects. Key CRM functions include contact management, interaction tracking, real-time feedback and data analysis for improved decision-making. Using a CRM, companies can centralize their customer data, facilitating telephone prospecting, appointment setting […]
SIP protocol: the ultimate guide to high-performance business telephony
Session Initiation Protocol (SIP) redefines business communication. This revolutionary technology takes VoIP telephony to new heights. SIP optimizes exchanges, reduces costs and boosts productivity. Discover how this open switchboard can transform your telephone system. Master the secrets of SIP to give your business a decisive edge. Learn how SIP works to optimize your communications The […]
CCaaS: revolutionize your customer service with Contact Center as a Service
CCaaS (Contact Center as a Service) redefines the standards of modern customer service. This innovative cloud solution centralizes your communication channels, optimizes your customer journeys and propels your customer relations center towards excellence. Discover how CCaaS can transform your approach to customer support, improve customer satisfaction and boost the efficiency of your teams. What is […]
Ringover vs Kavkom: the match of the cloud telephony champions
The business telephony revolution is underway. Ringover and Kavkom, two major players in the French market, battle it out to conquer your business. Discover our detailed comparative analysis of these innovative telephony solutions. Advanced features, user experience, quality of service: we’ve sifted through it all to help you make the best choice. Ready to transform […]
Kavkom : l’alternative performante à Aircall pour votre téléphonie d’entreprise
Vous recherchez une solution de téléphonie cloud plus efficace et économique qu’Aircall ? Découvrez Kavkom, l’alternative innovante qui révolutionne les communications d’entreprise. Notre comparatif détaillé des fonctionnalités, tarifs et avantages vous aidera à faire le meilleur choix pour optimiser votre système téléphonique. Plongez dans notre analyse approfondie et découvrez pourquoi Kavkom se positionne comme la […]
How do I replay a call? A guide for professionals
Call replay has become a must in today’s professional world. Whether you’re in customer service, sales or training, knowing how to retrieve a conversation can make all the difference. Discover the essential techniques for recording calls, best practices for replaying them, and how this skill can revolutionize your professional approach. The fundamentals of call replay […]
