Specifications for an IP telephony solution
Heralded as dying with the rise of new technologies and the development of artificial intelligence, business telephony has taken many by surprise. This field has been able to identify the expectations of a public increasingly in need of human contact in customer relations. New communication channels, the evolution of e-commerce, more complex itineraries – all […]
7 misconceptions about VoIP telephony
VoIP telephony may sound like a barbaric acronym. But it’s simply the ability to transmit voice over the Internet. With the rise of broadband, IP business telephony has become the preferred choice for the vast majority of companies worldwide. However, there is still some resistance, mostly due to preconceived ideas. Let’s take a look at […]
What are the key features of telecom contact and lead management software?
The benefits of telecoms contact and lead management software are well established. They are not there to replace your workforce, but to seriously improve their performance. That said, do you have a detailed understanding of their functionalities? Organization and centralization of contact data The first of the functionalities on offer is, after all, quite elementary, […]
What are the advantages of contact and lead management software for telemarketing?
Telemarketing is a constantly evolving field. For companies, this means major challenges to overcome on a daily basis, with the sole aim of remaining competitive and successful. Fortunately, while your customers’ expectations and sales techniques are changing rapidly, technology is changing even faster. So you can back up your strategy with these reliable and highly […]
Practices for successful customer relations
Giving priority to customer relations is the best strategy a company can adopt. But this is an area where improvisation rarely yields good results. What you need are a few techniques that will enable you to grow your business sustainably. Implementing best practices What do we mean by “best practices” and how do we build […]
Enterprise VoIP: 5 reasons to adopt it
Enterprise VoIP has become an indispensable tool for all companies, whatever their size or field of activity. Why, you may ask? They enable fast, personalized and cost-effective customer engagement. Digital transformation is happening at a rapid pace, and companies need to move fast too. They do this by adopting a VoIP (Voice over Internet Protocol) […]
